Customer Testimonials

Friendly and knowledgeable staff that go out of their way to help in customer to under stand more about what their cars need to operate in correct way

Kinda Ward is the absolute best!! Give that young lady a raise!!

In the past we have had bad experiences with dealerships, even when we were looking for our current vehicle. Don Franklin has changed our minds about dealerships. A lot of them play games with you and look for ways to take more of your money but we have only experienced good things at Don Franklin. The sales was very low pressure and the service department was exceptional where we were treated professionally and with good customer service. The waiting area was very nice and the restrooms as well. It has been a great experience working with Derek and the staff at Don Franklin.

Friendly service

Good customer service

The service was great. Everyone was very nice and the process was very smooth.

I like that they are open on Saturdays for oil changes.

Great service. Great people

Have always had a good experience with the London facility. When purchasing a vehicle.
If you could improve on the amount time it takes to take care of the paperwork and financial’s it would be one of the best places to buy your next vehicle.

However I couldn’t say this about your Somerset facility. Was very disappointed with trying to deal with this facility.

Great experience

I have had nothing but the best experiences with Don Franklin Auto group.
The service department is always been very respectable time and needs.

The Don Franklin dealerships that I have dealt with my car purchases have been exceptionally helpful. I’m very polite to deal with. They are exceptional people that work for Don Franklin Ford.

The production I bought, edge, is great and is saving me lots of money on my insurance

Friendly, helpful staff.

Friendly staff easy to schedule services.

Great people who take care of the customers.

Don Franklin done a good job getting my 350 XLT after Ford took 19 months to make the vehicle

It was a really great experience doing business with Don Franklin have always enjoyed the helpful people and the positive attitude the product has always been great.

Always courteous. Excellent service. Customer focused. Pleasant environment. Fair prices and reasonable charges for service. A true neighbor to the community.

The entire team/ staff at the London Don Franklin are all very friendly , helpful and knowledgeable. Wait times are not too bad and the atmosphere they have while waiting is very comfortable.

Recently bought a Ford Edge. The process from the time I arrived at the lot, to discussing the trade to driving away in the car I wanted was absolutely painless. The young salesperson, Ryan Muncy, performed admirably. Any questions I had he either answered them on the spot or had the answers by the time I returned from the test drive. Additionally, the finance manager (whose name escapes me at the moment) that handled the transaction was extremely professional and completed the task in a timely manner. Would recommend Don Franklin Ford, London to anyone.

Fast and very nice

The speed in which you get things done.

Very friendly and helpful staff.

They are a friendly bunch of people

Everything

Customer service (redemption in my case) is critical to a successful business. The service department was super attentive to my needs and helped me figure out issues I felt were problematic. Their team including the service manager and assistant manager went above and beyond to regain my trust. Very thankful for their kindness and understanding.
Their sales staff were knowledgeable and up front, I appreciated that. Miss Kindra was super sweet.
Definitely a breath of fresh air. Thank you all again.

Everything they are the best on the road

Honest salesmanship - Derek Akers
Honest Salesmanager - Tim Wells
Honest/Helpful Finance Manager - Peanut
Overall great customer service in sales and service department (James is great!)

Very good service.