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Customer Testimonials
Do what they say
They seem to be pretty honest people over there
The products are available. The service is always outstanding. They always have a smile and treat you like you are special!!
I worked 11 years for fords in the 60&70 ford feed my family for 11 years I wil always have the highest respect for ford motor company and Don Franklin is right up there to.Don Franklin has treated me good as a customer
Great service and friendly people ! Thank you !
Every time I’ve had a vehicle in there for service, they are quick efficient and very polite.
Best product and service around. You all are the best at Don Franklin
The employees that I have talked to in the service department has been very helpful and nice.
Friendly fast service
Junk
Always get great service!
Fast and quick. Dependable
Friendly service
Yes, the sales people were very helpful and I will return to buy my F150 truck hopefully at the end of January. Thank you so much.
Not a problem to get an oil change and tire rotation however if they are going to charge 3% to use card they should make customers aware of this before services are done. This happened to me and no one told me and the price went up on oil changes and I didn’t have enough cash on me to pay for it so I got charged 3%
Clean waiting area & work performed on time without a wait time.
Close to where our office is
I like everything about Ford No complaints
Everything except I can't use or get points for using the closest Don Franklin dealer due to it being a Ford dealership and my truck is a GMC. I would have to drive a long way to the Don Franklin Chevrolet GMC dealership to get my service done there to get points and use my points.
I have nothing but good things to say about Don Franklin Ford in London Ky. The Service Advisors are all quite professional and knowledgeable. I feel they go above and beyond when it comes to helping the customer. Do yourself a favor and when you need your vehicle serviced or repaired, think of Dpn Franklin first
Fast and kind!
Very good products and services.
Misty’s custom service was outstanding. She went above and beyond to fit our needs and our budget. She made us feel appreciated and wanted to earn our business. We are so thankful for her!
They were friendly and helped me get a good vehicle and worked with my credit.
Very dependable products and best service in the tri county area
They are very efficient I called them and they got me in within a couple of hours to get my oil changed everything was done very professionally heart attack
You take care with our truck and what we need to have done
This is the place to buy cars trucks or suv, they always get you want you want
I loved that the Don Franklin (London Ky location) got me in for an oil change the same day I called!!! I had been going to the Somerset location and it was going to be a week to get an oil change! I live in London, so it makes sense to go to London location for service and I was very pleased!!!
Quick and easy to deal with. They take great care of my vehicles.