Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   April 22, 2026 — Rated 10 out of 10 by V.B. Don Franklin London Ford - Service
What do you like about our products and services?

Really like that they covered my seat with plastic and paper over my floor mat to keep it clean. And service was quick

Report a concern   April 22, 2026 — Rated 10 out of 10 by Joe Kersey Don Franklin London Ford - Service
What do you like about our products and services?

Jacob was an excellent costumer service representative for Don Franklin. It was a very hard situation with our Ford Explorer nonetheless but Jacob was informative and helpful.

Report a concern   April 22, 2026 — Rated 10 out of 10 by R.J. Don Franklin London Ford - Service
What do you like about our products and services?

Competent and friendly people
Report a concern   April 22, 2026 — Rated 10 out of 10 by David Stubblefield Don Franklin London Ford - Service
What do you like about our products and services?

Straight forward

Report a concern   April 22, 2026 — Rated 10 out of 10 by Flossie Vaughn Don Franklin London Ford - Service
What do you like about our products and services?

Everything is done correct and in a timely manner

Report a concern   April 21, 2026 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to make an appointment, lots of appointments Available and my vehicle is done quickly.
Report a concern   April 21, 2026 — Rated 10 out of 10 by Connie Robinson Don Franklin London Ford - Service
What do you like about our products and services?

Dependability and friendly staff
Report a concern   April 21, 2026 — Rated 10 out of 10 by Ronald Easter Don Franklin London Ford - Service
What do you like about our products and services?

Ford F 150 is the leader in trucks and I get great after purchase service from Don Franklin.

Report a concern   April 21, 2026 — Rated 9 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone has been really good to help me. But the warranty that I bought was not good. My suv has been there for three weeks because of a backorder part and I had to buy a used vehicle to get by. Not anyone's fault there but really frustrating.
Report a concern   April 21, 2026 — Rated 10 out of 10 by W.P. Don Franklin London Ford - Service
What do you like about our products and services?

Good service Curtis excellent service department

Report a concern   April 21, 2026 — Rated 9 out of 10 by A.M. Don Franklin London Ford - Service
What do you like about our products and services?

Convenient

Report a concern   April 21, 2026 — Rated 10 out of 10 by Kenny Kamber Don Franklin London Ford - Service
What do you like about our products and services?

The excellent staff working there.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Lisa Gibbons Don Franklin London Ford - Service
What do you like about our products and services?

Just nice and easy to call and make appointments. Usually don't have to wait to be seen. Their pretty quick on service.

Report a concern   April 20, 2026 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and quality

Report a concern   April 20, 2026 — Rated 10 out of 10 by Samantha Roberts Don Franklin London Ford - Service
What do you like about our products and services?

Easy to get an appointment and quick work

Report a concern   April 20, 2026 — Rated 9 out of 10 by D.P. Don Franklin London Ford - Service
What do you like about our products and services?

Didn't have a appointment was fit in for a oil change

Report a concern   April 20, 2026 — Rated 10 out of 10 by Gary Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

Quick and friendly service

Report a concern   April 17, 2026 — Rated 10 out of 10 by C.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They did a wonderful job. I wasn't pressured and they genuinely tried to meet my expectations. I definitely recommend these fine folks.

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Polite explanation of service given

Report a concern   April 14, 2026 — Rated 10 out of 10 by Ruben Hicks Don Franklin London Ford - Service
What do you like about our products and services?

Fast service, great encounters with employees,

Report a concern   April 14, 2026 — Rated 10 out of 10 by Colby Petersen Don Franklin London Ford - Service
What do you like about our products and services?

Employees are very nice and professional

Report a concern   April 13, 2026 — Rated 10 out of 10 by R.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

No pressure sales misty couch professional and informative

Report a concern   April 13, 2026 — Rated 10 out of 10 by D.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everyone at Don Franklin worked very hard to help us find the truck we were looking for. Have always found the people at Don Franklin to be friendly and professional.

Report a concern   April 13, 2026 — Rated 10 out of 10 by R.O. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Salesman and finance personnel were very easy and knowledgeable

Report a concern   April 13, 2026 — Rated 10 out of 10 by Michael Trett Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Had a van and a great salesman
Report a concern   April 13, 2026 — Rated 10 out of 10 by Rodney Neighbors Don Franklin London Ford - Service
What do you like about our products and services?

Every employee that I have encountered there has been awesome. Thanks

Report a concern   April 11, 2026 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good prompt service.
Report a concern   April 11, 2026 — Rated 9 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Good service great price

Report a concern   April 11, 2026 — Rated 10 out of 10 by R.O. Don Franklin London Ford - Service
What do you like about our products and services?

Speed

Report a concern   April 11, 2026 — Rated 10 out of 10 by D.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ryan Parman is a great person. He volunteers in the community. As soon as I saw him in the parking lot. I felt at ease .


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