Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   December 20, 2025 — Rated 10 out of 10 by B.L. Don Franklin London Ford - Service
What do you like about our products and services?

Working with the various employees made purchasing a new vehicle extremely easy and stress free. Great job Don Franklin Staff!

Mery Christmas and Happy New Year!

First name removed -n- Michelle

Report a concern   December 20, 2025 — Rated 10 out of 10 by R.W. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone that I’ve dealt with has seem genuinely nice. I like that you can watch through the window and see them working on your vehicle. It is a nice facility. I like that they take me in at my appointment time and get the work done quickly.

Report a concern   December 20, 2025 — Rated 10 out of 10 by J.E. Don Franklin London Ford - Service
What do you like about our products and services?

Quality service and very professional

Report a concern   December 20, 2025 — Rated 10 out of 10 by N.D. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service

Report a concern   December 19, 2025 — Rated 10 out of 10 by M.K. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and easy to get in and have service completed. Everyone is friendly and knows their job.

Report a concern   December 19, 2025 — Rated 10 out of 10 by Lisa Gibbons Don Franklin London Ford - Service
What do you like about our products and services?

They are always there and seem to do as asked and very nice service

Report a concern   December 19, 2025 — Rated 10 out of 10 by C.E. Don Franklin London Ford - Service
What do you like about our products and services?

They always treat you like family.

Report a concern   December 19, 2025 — Rated 10 out of 10 by B.D. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   December 19, 2025 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and clean atmosphere. Work done in a timely manner.

Report a concern   December 19, 2025 — Rated 10 out of 10 by L.K. Don Franklin London Ford - Service
What do you like about our products and services?

Everything went very well on my oil change.

Report a concern   December 18, 2025 — Rated 10 out of 10 by Brian Cunigan Don Franklin London Ford - Service
What do you like about our products and services?

friendly service...always do a great job!

Report a concern   December 18, 2025 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling. Friendly and efficient service.

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional

Report a concern   December 17, 2025 — Rated 9 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Atmosphere and employees very friendly

Report a concern   December 17, 2025 — Rated 9 out of 10 by Shirley Moran Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was courteous and listened. Autumn was very helpful and followed through with a text the next day and asked about the follow up I need to finish up with my car.

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.A. Don Franklin London Ford - Service
What do you like about our products and services?

Knowledgeable, friendly staff. Fit us in same day and fixed the problem. Thanks!

Report a concern   December 17, 2025 — Rated 10 out of 10 by L.D. Don Franklin London Ford - Service
What do you like about our products and services?

It's not as much about the product. It's more about the people and service, Don Franklin's service people, make you feel welcome, they keep informed of any additional mechanical issues and services.

Report a concern   December 17, 2025 — Rated 10 out of 10 by D.F. Don Franklin London Ford - Service
What do you like about our products and services?

Jacob in sevice was very helpful .
Cost of repairs was was a little under estimate.
Answered all questions.

Report a concern   December 17, 2025 — Rated 10 out of 10 by C.B. Don Franklin London Ford - Service
What do you like about our products and services?

If always easy to get a appointment and they always make sure they work you in

Report a concern   December 17, 2025 — Rated 10 out of 10 by Gary Smith Don Franklin London Ford - Service
What do you like about our products and services?

Quick professional service

Report a concern   December 17, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

You schedule on a very fast speed and very nice to the customers

Report a concern   December 17, 2025 — Rated 10 out of 10 by Willard Gabbard Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

It’s all very good

Report a concern   December 16, 2025 — Rated 10 out of 10 by M.M. Don Franklin London Ford - Service
What do you like about our products and services?

We can depend on them for honest and good service.

Report a concern   December 16, 2025 — Rated 10 out of 10 by Melinda Smith Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful service. Always do there best to get you what you want wether it’s your first car or Christmas present or just every day driver. Big thanks to Raleigh and his team!!!!

Report a concern   December 15, 2025 — Rated 10 out of 10 by Ellis Pennington Don Franklin London Ford - Service
What do you like about our products and services?

Quick and good .

Report a concern   December 15, 2025 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and courteous service geared for convenience and always dependable

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.N. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Service dept
Is pitiful leaving oil caps off , nasty n vehicles. Its dis appointing that u cant have service done there because its such a mess, the sales dept is awesome. Raleigh goes above and beyond

Report a concern   December 15, 2025 — Rated 10 out of 10 by Jason Bartlett Don Franklin London Ford - Service
What do you like about our products and services?

Always able to get me in and out

Report a concern   December 13, 2025 — Rated 10 out of 10 by D.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great service!

Report a concern   December 13, 2025 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and fast service


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