Customer Testimonials

Vehicles are very clean and service was top notch

. Service department is one of the best in quality and customer service, friendly and appreciative of me as a customer will continue doing business with them

I was approved for our transit with Zachary
After long trip we decided to wait . This guy Zachary went past and above what was expected of him .

Excellent customer service. The service team is always helpful and easy to work with.

Rick was very transparent throughout the process of purchasing my vehicle. He went above and beyond to give me the best deal and find the vehicle I loved. Rick created a calm yet friendly and supportive atmosphere throughout our journey. He even drove us around the lot on the golf cart to the vehicles we were interested in. We appreciated the water offered to us as well, considering the day was especially hot! I would definitely recommend family and friends to Don Franklin Ford in London and refer them to Rick Fitzgerald for their purchase.

Jacob in the service department is very informative about everything and great to work with

Well it’s a ford dealer. The friendly knowledgeable staff.

Everything

Friendly efficient staff & easy to schedule an appointment

Ivan was very likable and helpful. I’ve recommended him to my sister

I like your service and all your employees are friendly keep up the good work

Dependable and Earl Cornett that works there does a great job. I drive from Harlan to get my car serviced there.

Very nice and punctual

Friendly staff. Very fast in the service department.

Service was exemplary! Very customer friendly 😊😊

No pressure to purchase, and helpful in selecting the type of truck I wanted for my budget

The friendly people and service

Very friendly and reliable service

Fast, efficient, answers all questions, goes outside the box and and helps with all needs.

Always easy to purchase here

Still thinking about that mercedes. You still have it?

Very quick but checking out person was not a nice lady treated us like we was stupid

We had a great experience with Eli Last name removed, at Don Franklin Auto, in London.
This is the second time we’ve bought a car through them, and with Eli, and both times have been smooth and stress-free.
Eli was so helpful, patient, and professional. He found us exactly what we were looking for. Travis and Misty were also wonderful, kind, and caring.
We are very thankful, and would definitely recommend this Don Franklin Auto team to anyone looking for a vehicle!
Thank you again!

They are always so friendly and helpful. Met Tony service mgr and Garry the gym and both were super helpful and nice!

The seal lady was very nice . She went out of her way to make sure that we were very satisfied with everything. I have never been treated so special as a customer. I will probably never shop anywhere else again. We are very satisfied with our purchase. And the service.

Fast and n d friendly!

Very fast and helpful💗

Excellent customer service. Reasonable fees.

Very pleased with the quick service and the price was affordable! I was impressed and very satisfied!

The service is quick and everyone is very friendly and helpful.