Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   November 1, 2025 — Rated 10 out of 10 by Lisa Robbins Don Franklin London Ford - Service
What do you like about our products and services?

Service is wonderful and I Love my vehicle

Report a concern   November 1, 2025 — Rated 10 out of 10 by Brian Hatmaker Don Franklin London Ford - Service
What do you like about our products and services?

Staff are friendly and professional. They take care of our service needs.

Report a concern   November 1, 2025 — Rated 10 out of 10 by M.L. Don Franklin London Ford - Service
What do you like about our products and services?

How friendly and kind staff is

Report a concern   November 1, 2025 — Rated 10 out of 10 by L.N. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling.

Report a concern   November 1, 2025 — Rated 10 out of 10 by Reva Smith Don Franklin London Ford - Service
What do you like about our products and services?

They are very nice people and do a very good job

Report a concern   November 1, 2025 — Rated 10 out of 10 by E.A. Don Franklin London Ford - Service
What do you like about our products and services?

Picked up and delivered back to me

Report a concern   October 31, 2025 — Rated 9 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

Really nice employees and super clean waiting area!

Report a concern   October 31, 2025 — Rated 10 out of 10 by Elizabeth Baker Don Franklin London Ford - Service
What do you like about our products and services?

The lifetime powertrain warranty, but more than that, it’s the people at the London service department. Larry, Ben, Jimmy? They are the best. They go above and beyond to make sure that I’m taken care of. I won’t go anywhere else, ever.

Report a concern   October 31, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Courteous staff, quality work. Robbie Brown worked diligently to find my electrical issue.

Report a concern   October 31, 2025 — Rated 10 out of 10 by Stephanie Roark Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly, gets the job done.

Report a concern   October 29, 2025 — Rated 10 out of 10 by Rhonda Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 29, 2025 — Rated 9 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good service department.

Report a concern   October 29, 2025 — Rated 10 out of 10 by S.J.H. Don Franklin London Ford - Service
What do you like about our products and services?

I have used it for the last 15 years. Like the works

Report a concern   October 29, 2025 — Rated 10 out of 10 by P.B. Don Franklin London Ford - Service
What do you like about our products and services?

All of it was great

Report a concern   October 29, 2025 — Rated 10 out of 10 by D.J. Don Franklin London Ford - Service
What do you like about our products and services?

Had a issue service manager handle it like a true great manage. Will go back to don franklins

Report a concern   October 29, 2025 — Rated 10 out of 10 by Jarrod Cornett Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly service. Wonderful staff!

Report a concern   October 29, 2025 — Rated 10 out of 10 by B.F. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service

Report a concern   October 29, 2025 — Rated 10 out of 10 by Larry Jones Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra was very responsive and prompt to all my requests.
I believe that the price we were given was very competitive and fair.
The explanations concerning the Van and the extended warranty was very thorough.
Plus all in all the experience was very professional and of all the dealers I talk to ( and I talked to several across the eastern states) the folks at Don Franklin made me feel comfortable plus they were not over pushy about selling.

Report a concern   October 29, 2025 — Rated 10 out of 10 by D.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Each time we have been there we have been treated very well Tim wells has always been good to deal with and you all have a great selection to choose from. Thank you

Report a concern   October 24, 2025 — Rated 10 out of 10 by S.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I was treated so well the salesman and sales manager was great! I love my purchase Toyota Rav 4

Report a concern   October 24, 2025 — Rated 10 out of 10 by Melinda Anders Don Franklin London Ford - Service
What do you like about our products and services?

Reliable, friendly, and professional

Report a concern   October 24, 2025 — Rated 10 out of 10 by L.T. Don Franklin London Ford - Service
What do you like about our products and services?

Larry is A number 1 to deal with!

Report a concern   October 24, 2025 — Rated 10 out of 10 by Leeann Jackson Don Franklin London Ford - Service
What do you like about our products and services?

I called the day I needed my oil changed they got me in the same day! I dropped my vehicle off they had it done within a hour and I was ready to go!

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

It was fast and reasonably priced.Work for Walmart so I have always used them but won’t be going back there.Will definitely recommend Don Franklin to others.

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.B. Don Franklin London Ford - Service
What do you like about our products and services?

The service was fast and everyone was friendly and helpful

Report a concern   October 24, 2025 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Seem to be very helpful and knowledgeable

Report a concern   October 23, 2025 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Easy end and out. All of the people are nice

Report a concern   October 23, 2025 — Rated 10 out of 10 by Richard Brame Don Franklin London Ford - Service
What do you like about our products and services?

I love the Lincoln aviator features and comfortable ride.
Sales manager is terrific.
Every person did what they said and did it timely.
Making the deal on the front end was first class.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Lowell Davis Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Goated! Austin the goat bruh!

Report a concern   October 23, 2025 — Rated 10 out of 10 by Mike McFall Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

No pressure sales and they are careful to listen to you and what you want.


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