Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   November 21, 2025 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

I like how you’re treated as an individual and you’re friendly welcomed. They are also fair and understanding..

Report a concern   November 21, 2025 — Rated 10 out of 10 by A.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great people to work with friendly and helpful

Report a concern   November 21, 2025 — Rated 10 out of 10 by David Jackson Don Franklin London Ford - Service
What do you like about our products and services?

Easy to make appointment and get work done quickly

Report a concern   November 21, 2025 — Rated 10 out of 10 by Bernard Williams Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and honest and very helpful!!

Report a concern   November 21, 2025 — Rated 10 out of 10 by Annette Heim Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Cameron and Travis, as well as service department went above a beyond for me in regards to buying a truck.

As a recent widow, I appreciate the thoughtfulness and compassion that others give, especially as we live in a world that is slowly forgetting to treat people with dignity, respect, and kindness, as we all have struggles. So, meeting Cameron was truly a blessing from God. He is younger, but he seems to have an old soul.

Cameron is old school in that he wants to know you, you know him, and to be the guy you want to buy a truck or car from for the next forty years. He will try hard and he cares. I hope God continues to bless him and I will look forward to buying another vehicle from him in the future.

Report a concern   November 21, 2025 — Rated 10 out of 10 by W.B. Don Franklin London Ford - Service
What do you like about our products and services?

In and out!!

Report a concern   November 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly customer service

Report a concern   November 20, 2025 — Rated 10 out of 10 by John Burton Don Franklin London Ford - Service
What do you like about our products and services?

People are the best part. Jake worked with the service dept to help with my recall. Neal in parts made sure the part was there and Robbie in service made sure it was repaired

Report a concern   November 19, 2025 — Rated 10 out of 10 by Rachel Boggs Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The staff went above and beyond to make buying my car a no brainer. From servicing and replacing a few needed parts to delivering my vehicle to me I have nothing bad I can say.

Report a concern   November 19, 2025 — Rated 10 out of 10 by R.E. Don Franklin London Ford - Service
What do you like about our products and services?

They give the best after purchase service in my opinion

Report a concern   November 19, 2025 — Rated 10 out of 10 by W.C. Don Franklin London Ford - Service
What do you like about our products and services?

Ive been a ford man for the last 40 years with dealers from numerous dealerships, your service beats any i’ve dealt with over thr years!
Thanks Don Franklin Ford

Report a concern   November 19, 2025 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

The staff are always friendly and courteous. I have recommended you to several family members as well as my employer.

Report a concern   November 19, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

The service has always been good, the employees there are always helpful and friendly. However, charging me 3% to use my debit card to pay for service was not a nice experience, next time I will bring cash.

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

You do a good job on what is asked of.

Report a concern   November 19, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

The service people were friendly and easy to work with.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Janet Williams Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very knowledgeable and professional. Explained each step through the financing. I have now purchased my second vehicle with Don Franklin Auto.

Report a concern   November 19, 2025 — Rated 10 out of 10 by John Morgan Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Me and my wife togather have bought 6 or 8 vehicles from Don Franklin’s and every time was so easy and nice we will never go anywhere wlse

Report a concern   November 18, 2025 — Rated 10 out of 10 by Gregory Dalton Don Franklin London Ford - Service
What do you like about our products and services?

Joe Henderson made this process absolutely flawless. Joe has my business for life. Best car purchase experience I’ve ever had.

Report a concern   November 18, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

I really enjoy my vehicle nice vehicle I have ever had

Report a concern   November 18, 2025 — Rated 10 out of 10 by K.M. Don Franklin London Ford - Service
What do you like about our products and services?

Awesome services

Report a concern   November 18, 2025 — Rated 10 out of 10 by Gelia Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, reliable service!

Report a concern   November 18, 2025 — Rated 9 out of 10 by B.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very detailed service of my Yukon.

Report a concern   November 18, 2025 — Rated 10 out of 10 by John Peterson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The sales team are very helpful it was a great experience.The experience was great !

Report a concern   November 18, 2025 — Rated 10 out of 10 by Melinda Kellogg Don Franklin London Ford - Service
What do you like about our products and services?

Very quick service

Report a concern   November 18, 2025 — Rated 10 out of 10 by Tyrone Colbert Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was nice and very professional

Report a concern   November 18, 2025 — Rated 10 out of 10 by V.G. Don Franklin London Ford - Service
What do you like about our products and services?

The warranty

Report a concern   November 17, 2025 — Rated 10 out of 10 by J.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly helpful people

Report a concern   November 16, 2025 — Rated 10 out of 10 by T.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Don Franklin spent time getting us the best interest rates. We didn’t feel rushed into making a decision about buying a vehicle.

Report a concern   November 16, 2025 — Rated 10 out of 10 by L.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Really great service when I bought the truck. Both Lee and Travis got me in and out fast and very efficient. Very happy! That’s the second car we bought there and we’re very pleased for great service. Thanks

Report a concern   November 16, 2025 — Rated 10 out of 10 by Ashley Ridener Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The product selection and sales team were great. They worked with me to get exactly what I needed and wanted.


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