Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   March 27, 2026 — Rated 10 out of 10 by Devon Nicholson Don Franklin London Ford - Service
What do you like about our products and services?

Quick, friendly service!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Melva Pearce Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Love the Ranger we purchased. We were having trouble finding a truck with a trailer braking system which was a deal breaker for my husband. The staff we met were professional and friendly, very attentive.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Robert Mcdonald Don Franklin London Ford - Service
What do you like about our products and services?

Larry is very helpful in the work he does. Got me in and out at a good pace, and took care of any questions I had.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Carl Hacker Don Franklin London Ford - Service
What do you like about our products and services?

Fast and professional work

Report a concern   March 27, 2026 — Rated 10 out of 10 by Don Trosper Don Franklin London Ford - Service
What do you like about our products and services?

Good quality, friendly staff, quick service.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Thomas Rouse Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love the amount of available vehicles to choose from .We absolutely love the manager of sales and the Service department head. We bought a new Lincoln Nautilus and drove 21/2 hours to get our first service. We were treated so well and with respect. We will definitely do business there again.

Report a concern   March 27, 2026 — Rated 10 out of 10 by A.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly, listened to my needs and helpful without being pushy. Highly recommend Coye Walker--great to work with as well as Will. Thanks

Report a concern   March 27, 2026 — Rated 10 out of 10 by Rachel Roark Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Willie Roark done a great job

Report a concern   March 27, 2026 — Rated 10 out of 10 by Benny Boggs Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Good

Report a concern   March 27, 2026 — Rated 10 out of 10 by Scott Reid Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly people

Report a concern   March 27, 2026 — Rated 10 out of 10 by Billy Robinson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everything

Report a concern   March 27, 2026 — Rated 10 out of 10 by T.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They was very friendly and made sure I was getting help even if they couldn’t help me get a car

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.T. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love my new truck and the service is always great

Report a concern   March 27, 2026 — Rated 10 out of 10 by Sharon Green Don Franklin London Ford - Service
What do you like about our products and services?

The staff are amazing & the vehicles are great!! Large selection to choose from. But best thing overall that I like is service after the sale.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Good quality products and excellent service

Report a concern   March 27, 2026 — Rated 10 out of 10 by David Vanderoerd Don Franklin London Ford - Service
What do you like about our products and services?

Service was excellent. Many thanks.

Report a concern   March 23, 2026 — Rated 10 out of 10 by Timothy Edwards Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and courteous

Report a concern   March 14, 2026 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Robbie was very very very nice guy. He had talked to my son and helped me be able to come in early and get several things fixed on my car.. That morning after my car was totally fixed Robbie came out and introduced himself to me and we talked for a minute. This guy is a great customer satisfaction employee…one more thing, he is definitely an access to the Ford family.. until next time this happy momma thanks you again…😊

Report a concern   March 14, 2026 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and courteous associates. Ease of scheduling. Efficient and fast service.

Report a concern   March 14, 2026 — Rated 10 out of 10 by N.R. Don Franklin London Ford - Service
What do you like about our products and services?

Always helpful and professional

Report a concern   March 14, 2026 — Rated 10 out of 10 by C.L. Don Franklin London Ford - Service
What do you like about our products and services?

Every thing was good

Report a concern   March 14, 2026 — Rated 10 out of 10 by Josh Smiddy Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and easy to talk to good people

Report a concern   March 14, 2026 — Rated 10 out of 10 by C.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very informative and helpful staff they answered all of our question.

Report a concern   March 14, 2026 — Rated 10 out of 10 by M.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ryan and the financial department were great and easy to work with

Report a concern   March 14, 2026 — Rated 10 out of 10 by B.G. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was really helpful

Report a concern   March 13, 2026 — Rated 10 out of 10 by Nancy Walls Don Franklin London Ford - Service
What do you like about our products and services?

Easy to schedule visits and prolems

Report a concern   March 13, 2026 — Rated 10 out of 10 by Phillip Smith Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They got us the vehicle we wanted at a good price and didn’t take all day too get the deal done!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful and informative. Courteous and polite.

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.T. Don Franklin London Ford - Service
What do you like about our products and services?

No delays, and the employees are very helpful


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