Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   July 21, 2026 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

Service was very good fast and friendly as far as product of my 2019 f-250 not so pleased have less than 30,000 miles never been off road or in winter weather chrome chipping on wheels and trim on cab came loose at rear window you think that wouldn’t happen such low mileage and ford motor company customer service could care less about it being retired and disabled though it be truck last me rest my life at this moment very disappointed in it

Report a concern   July 21, 2026 — Rated 10 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Service has always been excellent and on time

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.H. Don Franklin London Ford - Service
What do you like about our products and services?

I like the way I was treated and you let me use your vehicle while you worked on mine thank you so much.

Report a concern   July 21, 2026 — Rated 10 out of 10 by Sally Siler Don Franklin London Ford - Service
What do you like about our products and services?

The team is always friendly, knowledgeable and make my appointments quick and easy

Report a concern   July 21, 2026 — Rated 10 out of 10 by M.W. Don Franklin London Ford - Service
What do you like about our products and services?

I was able to get an appointment when I needed it.

Report a concern   July 21, 2026 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service is performed quickly

Report a concern   July 20, 2026 — Rated 10 out of 10 by B.D. Don Franklin London Ford - Service
What do you like about our products and services?

Your service dept has always been excellent to me!

Report a concern   July 20, 2026 — Rated 10 out of 10 by Anthony Cruse Don Franklin London Ford - Service
What do you like about our products and services?

Like the way they handle everything and the Lady that you pay is really nice

Report a concern   July 20, 2026 — Rated 10 out of 10 by M.D. Don Franklin London Ford - Service
What do you like about our products and services?

Stopped in over the weekend with no appointment and they got me in and took care of my problems

Report a concern   July 20, 2026 — Rated 10 out of 10 by William Vaught Don Franklin London Ford - Service
What do you like about our products and services?

Jacob is always helpful and knowledgeable. He takes very good care of our vehicles.

Report a concern   July 20, 2026 — Rated 10 out of 10 by John Howard Don Franklin London Ford - Service
What do you like about our products and services?

The service was exactly quick and technicians friendly. I rely on them to tell me when things need to be done that I don’t know about. That is what I take it to a dealership and not just any garage.

Report a concern   July 20, 2026 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff

Report a concern   July 20, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

I really like the family friendly environment that’s built around the company however one thing I would recommend is on services if a price such as the works price has increased I would inform customers ahead of time it wasn’t a big deal but it could be for someone whose used to only paying around 80 bucks for it and then they come in and it’s increased to 100+ just a suggestion apart from that amazing service as always

Report a concern   July 20, 2026 — Rated 10 out of 10 by A.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and efficient

Report a concern   July 20, 2026 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service at a fair price

Report a concern   July 18, 2026 — Rated 10 out of 10 by Christine Short Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like to selection, and I also like that.If there wasn't anything on the lot that I wanted that you could arrange to have it got and brought to there.And the service was a very prompt , very nice , very professionalism , I would definitely recommend you to anybody

Report a concern   July 18, 2026 — Rated 10 out of 10 by Clive Weller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

customer service is above and beyond what you may expect, it’s doing the right thing. So many businesses have lost those skills.

Report a concern   July 17, 2026 — Rated 10 out of 10 by D.A. Don Franklin London Ford - Service
What do you like about our products and services?

People are friendly and helpful.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Julian Cromer Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and responsive.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Larry Roark Don Franklin London Ford - Service
What do you like about our products and services?

They do everything they can to take care of what you need. James does the best he can to work you in if you have a problem and I really appreciate it. I never have a problem with the service I receive
Thank you so much. Larry Roark

Report a concern   July 17, 2026 — Rated 10 out of 10 by Shoen Parley Don Franklin London Ford - Service
What do you like about our products and services?

Na

Report a concern   July 17, 2026 — Rated 9 out of 10 by K.C.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like that my mechanics may be specifically trained for my car, and may recognize snafus in a particular model

Report a concern   July 17, 2026 — Rated 10 out of 10 by Erin Bundy Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The service Raleigh bowling is the best!

Report a concern   July 17, 2026 — Rated 10 out of 10 by S.M. Don Franklin London Ford - Service
What do you like about our products and services?

The service department is very nice

Report a concern   July 17, 2026 — Rated 10 out of 10 by Tim Smith Don Franklin London Ford - Service
What do you like about our products and services?

I like that they care about people and they make sure everyone has a decent ride and if something happens then make sure that it’s fixed, most places don’t do that. I highly recommend Don Franklin. If you go anywhere else, you’re just robbing yourself.

Report a concern   July 17, 2026 — Rated 10 out of 10 by L.L.F.L. Don Franklin London Ford - Service
What do you like about our products and services?

The salesman Maxx was easy to work with

Report a concern   July 17, 2026 — Rated 10 out of 10 by Roger Ross Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Raleigh was the nicest most patient salesman we have ever had. If you need a patient and knowledgeable salesman ask for him

Report a concern   July 17, 2026 — Rated 9 out of 10 by James Lee Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great customer service by everyone involved in our interaction. Special shout out to Misty!

Report a concern   July 17, 2026 — Rated 10 out of 10 by David Tennill Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   July 17, 2026 — Rated 9 out of 10 by C.B. Don Franklin London Ford - Service
What do you like about our products and services?

Staff was nice, explanations of work done were very clear.


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