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Customer Testimonials
Great service
Your service is always great. But I have ad issues with to many recalls and parts are unavailable, which is of no fault of the dealership. Will continue to trust Don Franklins in London, ky with my business.
Friendly people! service was great. Place in Middlesboro was rude didn’t care where they had your business or not apparently.
Service was very prompt.
You are open on Saturdays for working people who can’t get there through the week!
Very friendly & professional
Very courteous workers and quick
That the guy came out to our table and talked to us about everything they did in the service department to our car.
Your always so helpful and recommended other things while there
Fast service and done right
I love misty. She has always done her best to help find exactly what we want. She never gives you the run around.
Prompt service
Complete inspection of mechanical components, recommendations and explanations of why maintenance should be made. Waiting time for maintenance to be completed entirely acceptable. Will purchase next vehicle from Don Franklin Ford.
I am a Ford girl.
The work was done quickly and properly. The staff was friendly.
Everyone is friendly and seems to like their jobs. Service people are great and i get excellent work on my vehicles.
Easy to deal with. Done most of it over the phone cause I’m not close by. Stood by everything that was talked about over the phone.
You listen to what the customer wants
Fast and Friendly Service!!
Always do a great job. Nice people too be around
Verry fast job
Always have been a ford fan sense i was 4 years old. Parents only had Fords all their lives. Ford sales the best ford truck and has for 40 years straight. Thank you ford family. Super proud to be one also.
Great service very professional, great customer service
Friendly staff. They always explain an issues that might come up with the vehicle
Honest and friendly staff.
Didn’t fill up my washer fluid I ask for that to be done so I’m on a trip and no washer fluid
Had an oil change done fairly quickly, and the price was better than I expected
Notifications through the process
Good service department and very friendly
Everyone is super nice and most of the time you don’t have to wait very long