Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   January 7, 2026 — Rated 10 out of 10 by Courtney Smith Don Franklin London Ford - Service
What do you like about our products and services?

The waiting room is large and never feels crowded, service is fast upon arrival until departing, technicians are friendly and straight to the point.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Barbara Hoskins Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The service was great. Frankie went above board to find me a car. He put me at ease when I first met him with all that I had been through.

Report a concern   January 6, 2026 — Rated 10 out of 10 by B.R. Don Franklin London Ford - Service
What do you like about our products and services?

They keep you up to date on progress as they work on your car. Always very helpful.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Pamela Cobb Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and friendly service. Have had nothing but excellent service each and every time I have been there. Highly recommend this location for any and all needs.

Report a concern   January 6, 2026 — Rated 10 out of 10 by C.S. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very professional and does a fantastic job!

Report a concern   January 6, 2026 — Rated 10 out of 10 by Marvin Williams Don Franklin London Ford - Service
What do you like about our products and services?

Friendly people

Report a concern   January 6, 2026 — Rated 10 out of 10 by B.W. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly fast service. Not pushy on suggestions and I always leave with knowing that they did their best and were looking out for me the customer.

Report a concern   January 6, 2026 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Truck has been very dependable and service department always gets us in for an oil change when we are in the area.

Report a concern   January 6, 2026 — Rated 10 out of 10 by R.O. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Prompt response

Report a concern   January 5, 2026 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

The service people are great and they are very knowledgeable and helpful especially James Partin He goes above and beyond of what his actual job requires of him. I would and I do recommend your guys service department to everyone that I know that needs their vehicle worked on. Thanks again for taking care of all of my vehicles. All 5 of them.

Report a concern   January 5, 2026 — Rated 10 out of 10 by D.J. Don Franklin London Ford - Service
What do you like about our products and services?

Great service department friendly staff

Report a concern   January 5, 2026 — Rated 10 out of 10 by Peggy Estep Don Franklin London Ford - Service
What do you like about our products and services?

Quality products, and service. Prompt time with appointments.

Report a concern   January 5, 2026 — Rated 10 out of 10 by Jessica Baker Don Franklin London Ford - Service
What do you like about our products and services?

Service is quick! Dont have to schedule ahead or wait forever. Fast efficient! Bragged about it on Facebook too!

Report a concern   January 2, 2026 — Rated 10 out of 10 by W.Q. Don Franklin London Ford - Service
What do you like about our products and services?

The service department has always been accommodating to my needs.

Report a concern   January 2, 2026 — Rated 9 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Personable staff at check in

Report a concern   January 2, 2026 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Workers were courteous and professional, work was completed in a timely manner.

Report a concern   January 2, 2026 — Rated 10 out of 10 by G.A. Don Franklin London Ford - Service
What do you like about our products and services?

Your f150 trucks

Report a concern   January 2, 2026 — Rated 10 out of 10 by N.E. Don Franklin London Ford - Service
What do you like about our products and services?

Extended warranty

Report a concern   January 2, 2026 — Rated 10 out of 10 by Genevieve Tomlinson Don Franklin London Ford - Service
What do you like about our products and services?

Easy to schedule and fast, friendly service.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Matthew Petrey Don Franklin London Ford - Service
What do you like about our products and services?

The people care about my business, prompt friendly and respectful. We are very happy with the parts & service received after the sale. We have purchased a new 2022 Explorer and used 2018 F-150 from Don Franklin London, both are exclusively serviced at this location since purchasing.

Report a concern   January 2, 2026 — Rated 9 out of 10 by Rick Raymond Don Franklin London Ford - Service
What do you like about our products and services?

Efficient service dept. Good communication.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Rhoda Sasser Don Franklin London Ford - Service
What do you like about our products and services?

I’ve been a Ford fan for many years. They are still American made 🇺🇸
The service is excellent.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Michael Mills Don Franklin London Ford - Service
What do you like about our products and services?

Quick easy and affordable

Report a concern   January 2, 2026 — Rated 10 out of 10 by L.C. Don Franklin London Ford - Service
What do you like about our products and services?

Quick friendly easy to understand the diagnosis

Report a concern   January 2, 2026 — Rated 10 out of 10 by B.Y. Don Franklin London Ford - Service
What do you like about our products and services?

Quality service.

Report a concern   January 2, 2026 — Rated 10 out of 10 by S.M. Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   January 2, 2026 — Rated 10 out of 10 by William Branson Don Franklin London Ford - Service
What do you like about our products and services?

Service visit was great. Everyone was friendly as could be. Rusty even showed me a couple SUV's looking for my wife and he was extremely helpful and professional while I waited for my truck to finish up. Facilities are top notch along with the services.

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

They are awesome

Report a concern   December 31, 2025 — Rated 10 out of 10 by Rodney Neighbors Don Franklin London Ford - Service
What do you like about our products and services?

The staff there is amazing. Jacob or Joshua (I’m bad with names) is an awesome service writer. Always a pleasure dealing with him. Thank you.

Report a concern   December 31, 2025 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service comfort waiting area


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