Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   November 6, 2024 — Rated 10 out of 10 by S.G. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly

Report a concern   November 6, 2024 — Rated 10 out of 10 by K.T. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, fast and affordable with comfortable waiting area

Report a concern   November 6, 2024 — Rated 10 out of 10 by A.G. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service team

Report a concern   November 6, 2024 — Rated 10 out of 10 by D.P. Don Franklin London - Sales
What do you like about our products and services?

They were very helpful and very friendly. They went out of their way to make sure that we were happy with our vehicle purchase.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Jack Benge Don Franklin London Ford - Service
What do you like about our products and services?

Fast

Report a concern   November 5, 2024 — Rated 10 out of 10 by James Harris Don Franklin London Ford - Service
What do you like about our products and services?

Rob Brown is excellent. The Chris man was very ineffective and lied constantly about the progress of my car. He is lazy an ver unprofessional. If u need anything I would recommend u speaking to Rob Brown as he is extremely helpful and very knowledgeable

Report a concern   November 5, 2024 — Rated 10 out of 10 by O.S. Don Franklin London - Sales
What do you like about our products and services?

Very friendly staff. Austin Davis was very professional and most helpful.

Report a concern   November 4, 2024 — Rated 10 out of 10 by P.D. Don Franklin London Ford - Service
What do you like about our products and services?

In and out fast

Report a concern   November 3, 2024 — Rated 10 out of 10 by Andrew Petruska Don Franklin London Ford - Service
What do you like about our products and services?

Great People There! Friendly, courteous, Caring! May not be Cheap! But IT is Worth any Money spent. Work is done Great and They Notify YOU when Complete and Bend over BACKWARDS when Delivery back is convenient, They were for me as I needed after Hours Pick UP. P S, One of the Cleanest dealers I have seen. Andy

Report a concern   November 2, 2024 — Rated 10 out of 10 by C.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff straight to the point and efficient.

Report a concern   November 1, 2024 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service the employees are very freindliy

Report a concern   November 1, 2024 — Rated 10 out of 10 by Chris Combs Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love the car and the way they were willing to work with us to get all the paper work done...Great customer care...Thanks so much for all yourbhelp

Report a concern   November 1, 2024 — Rated 10 out of 10 by Tommy Gross Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.T. Don Franklin London Ford - Service
What do you like about our products and services?

Well I bought 2 cars from them and couldn’t make a deal on a 3rd

Report a concern   November 1, 2024 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

easy to make appointments and friendly staff

Report a concern   November 1, 2024 — Rated 10 out of 10 by Robert Weber Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and competent

Report a concern   November 1, 2024 — Rated 10 out of 10 by Thelma Davis Don Franklin London - Sales
What do you like about our products and services?

Everything

Report a concern   November 1, 2024 — Rated 10 out of 10 by L.G.L. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and easy

Report a concern   November 1, 2024 — Rated 10 out of 10 by G.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great

Report a concern   October 31, 2024 — Rated 10 out of 10 by Randall Walters Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, efficient, knowledgeable and available.

Report a concern   October 31, 2024 — Rated 9 out of 10 by Jonathan Johnson Don Franklin London Ford - Service
What do you like about our products and services?

Knowledge of associates and most availability

Report a concern   October 31, 2024 — Rated 9 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

You did not reset my gauge after soil change

Report a concern   October 30, 2024 — Rated 9 out of 10 by F.W. Don Franklin London Ford - Service
What do you like about our products and services?

Came in for service on short notice. Work was completed in a reasonable amount of time.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Kenneth Crawford Don Franklin London Ford - Service
What do you like about our products and services?

Very professional

Report a concern   October 29, 2024 — Rated 10 out of 10 by Larry Stubblefield Don Franklin London Ford - Service
What do you like about our products and services?

Fast, courteous, very professional. Great place for automotive needs.

Report a concern   October 29, 2024 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

The young man who met us when we arrived was extremely friendly and helpful. We had a previous issue related to the purchase of our Aviator and when he found out he introduced us to the service manager Robbie Brown who went above and beyond to address and fix most of the issues. Robbie bent over backwards to fix the issues the sales team should have fixed when we purchased our vehicle but failed to do. Between the service agent and manager we will definitely come back.

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.E.H. Don Franklin London Ford - Service
What do you like about our products and services?

They have an attitude of service. I also like the convenience of coming in almost any time for the oil changes.

Report a concern   October 29, 2024 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 29, 2024 — Rated 10 out of 10 by Melissa Howard Don Franklin London Ford - Service
What do you like about our products and services?

Very good place to get my vehicle serviced everyone I have dealt with is very courteous and help me keep up to date on my power train warranty.

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff are very courteous and professional. Jacob is a top notch employee and should be treated by you guys as such!


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