Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 19, 2025 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

SERVICE WAS QUICK AND EVERYONE WAS GREAT. I WILL AND DO RECOMMEND DON FRANKLIN FORD EVERY CHANCE I GET.

Report a concern   February 19, 2025 — Rated 10 out of 10 by J.N. Don Franklin London Ford - Service
What do you like about our products and services?

Love

Report a concern   February 19, 2025 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

Discussions with service techs were easy to understand, and the time it took to complete the repairs on my truck was quick.
Report a concern   February 19, 2025 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

I got in at the scheduled time and the work was most satisfactory.
Report a concern   February 17, 2025 — Rated 10 out of 10 by Michael Charles Don Franklin London Ford - Service
What do you like about our products and services?

Fast and quality service.

Report a concern   February 16, 2025 — Rated 10 out of 10 by B.M. Don Franklin London - Sales
What do you like about our products and services?

Great buying experience

Report a concern   February 16, 2025 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and atmosphere. Getting scheduled was a piece of cake.

Report a concern   February 15, 2025 — Rated 10 out of 10 by Teresa Wallace Don Franklin London Ford - Service
What do you like about our products and services?

Customer service.
Report a concern   February 15, 2025 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very timely and great service. Robbie Brown always gets me in when needed.
Report a concern   February 15, 2025 — Rated 10 out of 10 by Kim White Don Franklin London Ford - Service
What do you like about our products and services?

Staff is easy to work with.

Report a concern   February 15, 2025 — Rated 10 out of 10 by D.N. Don Franklin London Ford - Service
What do you like about our products and services?

Quick, accurate service that’s affordable. Helpful staff put customers first.
Report a concern   February 15, 2025 — Rated 10 out of 10 by Heather Jones Don Franklin London - Sales
What do you like about our products and services?

Was easy to work with and Austin was very helpful with helping us trade in my husband's truck and get him the 2018 GMC...now our nephew is going to buy the truck we traded,we highly recommend anyone!!!
Report a concern   February 15, 2025 — Rated 10 out of 10 by Patricia Bray Don Franklin London Ford - Service
What do you like about our products and services?

Friendly conversation...
Report a concern   February 15, 2025 — Rated 10 out of 10 by D.J. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt service and polite employees

Report a concern   February 15, 2025 — Rated 10 out of 10 by Douglas Koger Don Franklin London Ford - Service
What do you like about our products and services?

James and Larry are the two service advisors I use and they are wonderful and for Robbie the service manager he will bend over backwards to help you! Don Franklin Ford in London is very lucky to have them on the their staff.

Report a concern   February 15, 2025 — Rated 10 out of 10 by T.L. Don Franklin London - Sales
What do you like about our products and services?

Eli was excellent to deal with
Report a concern   February 15, 2025 — Rated 10 out of 10 by B.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I can count on them to get me in a vehicle on my first visit.

Report a concern   February 14, 2025 — Rated 10 out of 10 by K.B. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and good service

Report a concern   February 14, 2025 — Rated 10 out of 10 by Anthony Cruse Don Franklin London Ford - Service
What do you like about our products and services?

Your fast response and your friendly attitudes
Report a concern   February 13, 2025 — Rated 10 out of 10 by Nickie Archer Don Franklin London - Sales
What do you like about our products and services?

They were willing to negotiate and was honest about their sales

Report a concern   February 13, 2025 — Rated 10 out of 10 by Travis Jackson Don Franklin London Ford - Service
What do you like about our products and services?

Staff was very friendly, time efficient, and helped me out with an issue even though they did not have to. Would highly recommend for service!

Report a concern   February 13, 2025 — Rated 10 out of 10 by Shannon Walton Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

This is the second time Bobby Ayers has helped me purchase a car. I say help on purpose, because I always feel he’s listening to what I want and trying to meet my needs. The entire support staff is wonderful and the service is excellent.

Report a concern   February 13, 2025 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful and respectful people that works there
Report a concern   February 13, 2025 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and friendly

Report a concern   February 12, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

The service is fast, thorough, and the customer service employees are always friendly, professional and try their best to satisfy their customers!
Report a concern   February 11, 2025 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

Quick friendly service & they keep you well updated on the status of your vehicle.
Report a concern   February 11, 2025 — Rated 10 out of 10 by Beth Smith Don Franklin London Ford - Service
What do you like about our products and services?

All staff members that I interacting with during my appointment were extremely knowledgeable, kind, and empathetic. They worked quickly, but also efficiently. I'm very grateful for the outstanding services I received. :)
Report a concern   February 11, 2025 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Easy and fast considering the services provided.
Report a concern   February 11, 2025 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was friendly and the service was great!
Report a concern   February 11, 2025 — Rated 10 out of 10 by A.C. Don Franklin London Ford - Service
What do you like about our products and services?

Was very fast and friendly service


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