Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 21, 2025 — Rated 10 out of 10 by Smith Smith Towing Llc. Don Franklin London Ford - Service
What do you like about our products and services?

Jake and Steven along with all the service personnel are great

Report a concern   February 21, 2025 — Rated 10 out of 10 by Corey Elza Don Franklin London Ford - Service
What do you like about our products and services?

Easy service and very punctual. Nice waiting area with snacks, TV and drinks while waiting.

Report a concern   February 21, 2025 — Rated 10 out of 10 by R.R. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service and a very friendly staff.
Report a concern   February 21, 2025 — Rated 10 out of 10 by S.G. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and very knowledge
Report a concern   February 21, 2025 — Rated 10 out of 10 by J.W. Don Franklin London Ford - Service
What do you like about our products and services?

They fixed the problem- as far as I know

Report a concern   February 20, 2025 — Rated 10 out of 10 by W.A. Don Franklin London Ford - Service
What do you like about our products and services?

Great communication

Report a concern   February 19, 2025 — Rated 10 out of 10 by H.M. Don Franklin London Ford - Service
What do you like about our products and services?

Staff friendly and gets things done in timely manner.
Report a concern   February 19, 2025 — Rated 10 out of 10 by Gaynell Marshall Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

That Kindra will treat you just like family. And they are very helpful.

Report a concern   February 19, 2025 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

They always do a good job and I trust the service they perform. I can always get an appointment when I want.
Report a concern   February 19, 2025 — Rated 10 out of 10 by P.H. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service information was great and they work me in quickly. Thank you so much. I appreciate you all.

Report a concern   February 19, 2025 — Rated 10 out of 10 by Clifton Goins Don Franklin London - Sales
What do you like about our products and services?

The truck I bought was top quality. Runs great, dependable. I wish that they would have put floor mats in it. When I go it home I realized that it didn’t have any. The salesman and financial officer were very professional and kind.

Report a concern   February 19, 2025 — Rated 10 out of 10 by Scotty Harrison Don Franklin London Ford - Service
What do you like about our products and services?

Everything! The service and quality of repair work from parts to appointment setting all the way to driving me repaired car off the lot was outstanding

Report a concern   February 19, 2025 — Rated 10 out of 10 by J.P. Don Franklin London - Sales
What do you like about our products and services?

The staff was very nice and they made it easy to get exactly what I was looking for

Report a concern   February 19, 2025 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

SERVICE WAS QUICK AND EVERYONE WAS GREAT. I WILL AND DO RECOMMEND DON FRANKLIN FORD EVERY CHANCE I GET.

Report a concern   February 19, 2025 — Rated 10 out of 10 by J.N. Don Franklin London Ford - Service
What do you like about our products and services?

Love

Report a concern   February 19, 2025 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

Discussions with service techs were easy to understand, and the time it took to complete the repairs on my truck was quick.
Report a concern   February 19, 2025 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

I got in at the scheduled time and the work was most satisfactory.
Report a concern   February 17, 2025 — Rated 10 out of 10 by Michael Charles Don Franklin London Ford - Service
What do you like about our products and services?

Fast and quality service.

Report a concern   February 16, 2025 — Rated 10 out of 10 by B.M. Don Franklin London - Sales
What do you like about our products and services?

Great buying experience

Report a concern   February 16, 2025 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and atmosphere. Getting scheduled was a piece of cake.

Report a concern   February 15, 2025 — Rated 10 out of 10 by Teresa Wallace Don Franklin London Ford - Service
What do you like about our products and services?

Customer service.
Report a concern   February 15, 2025 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very timely and great service. Robbie Brown always gets me in when needed.
Report a concern   February 15, 2025 — Rated 10 out of 10 by Kim White Don Franklin London Ford - Service
What do you like about our products and services?

Staff is easy to work with.

Report a concern   February 15, 2025 — Rated 10 out of 10 by D.N. Don Franklin London Ford - Service
What do you like about our products and services?

Quick, accurate service that’s affordable. Helpful staff put customers first.
Report a concern   February 15, 2025 — Rated 10 out of 10 by Heather Jones Don Franklin London - Sales
What do you like about our products and services?

Was easy to work with and Austin was very helpful with helping us trade in my husband's truck and get him the 2018 GMC...now our nephew is going to buy the truck we traded,we highly recommend anyone!!!
Report a concern   February 15, 2025 — Rated 10 out of 10 by Patricia Bray Don Franklin London Ford - Service
What do you like about our products and services?

Friendly conversation...
Report a concern   February 15, 2025 — Rated 10 out of 10 by D.J. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt service and polite employees

Report a concern   February 15, 2025 — Rated 10 out of 10 by Douglas Koger Don Franklin London Ford - Service
What do you like about our products and services?

James and Larry are the two service advisors I use and they are wonderful and for Robbie the service manager he will bend over backwards to help you! Don Franklin Ford in London is very lucky to have them on the their staff.

Report a concern   February 15, 2025 — Rated 10 out of 10 by T.L. Don Franklin London - Sales
What do you like about our products and services?

Eli was excellent to deal with
Report a concern   February 15, 2025 — Rated 10 out of 10 by B.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I can count on them to get me in a vehicle on my first visit.


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