Customer Testimonials

Helped a stranded traveler on his first day of vacation

The dependable service that is offered at this location in London, KY. Not a long wait this time. Price was better than other dealers. One key Fob back locking my doors. Susan Buck

Friendly, professional and very punctual

There really helpful

Always very curtious. Helpful and knowledgable. Eaample: last week, broughr
New ( to me) an 2018 c max with 44000+ miles. In for the works: they checked everything, all good tires half gone but will need complete brakes before long and how much it will cost as will have to order parts.
Will not be surprised if start having brake trouble.

I am always impressed with the extremely high level of customer service. The team at Don Franklin Ford (London) is an excellent group of professionals. No one likes to spend money on service but the quality of people who work there make it as enjoyable as they can.

I went in for my first oil change and was greeted politely and shown to a white area where I did not wait long for them to complete the task, very friendly staff I would highly recommend.

Everything is as should be !

Friendly and fast

Great bunch of folks and quick service.

Friendly staff and quality service

Very professional, service was done in a timely matter

The service department is the best ! The people are very knowledgeable about the types of services and the prices are great! No complains from me

Friendly helpful

Best service in town

Great timing, courtesy and spotless work

Great place, been doing business with them over a decade!!

Great service every time I get an oil change!

The only place in the area I can get an appointment for an oil change

Friendly people

Amazing customer service

Fast, friendly service, knowledgeable

Friendly service

I always receive fantastic service e rutile I bring my car for an oil change.

I was blessed to be able to meet CAM FRANKLIN. He was always smiling going back inside for several times for this and come back the same. He aways described ,short some and mostly long. It took several hours but all the employees spooked and some stopped and talk a little. I know we will have some problems as we go along but feel it won’t be a problem getting it fixed. Like I said ‘Cam’ made it without a problem so I sure the employees will fix if any thinking needs fixed.

Salesman knew what he was doing and understood what I was looking for

Very friendly and professional staff made auto buying easy and not stressful!

Very professional, personal staff, super easy to get your application process through..

Everyone is very helping with whatever you need

Staff is nice and you don't wait too long.