Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   July 18, 2025 — Rated 10 out of 10 by F.Y. Don Franklin London Ford - Service
What do you like about our products and services?

Both service and products are very good
Report a concern   July 18, 2025 — Rated 10 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff and good service!
Report a concern   July 18, 2025 — Rated 10 out of 10 by Barry Hubbard Don Franklin London Ford - Service
What do you like about our products and services?

Price for an oil change was good and they check the tires and battery.

Report a concern   July 18, 2025 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt.friendly.explained everything they checked.

Report a concern   July 18, 2025 — Rated 10 out of 10 by L.K. Don Franklin London Ford - Service
What do you like about our products and services?

Everything went very well with the repair of the AC on my explorer.

Report a concern   July 18, 2025 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

Customer service is always great.

Report a concern   July 18, 2025 — Rated 10 out of 10 by Felis Ramirez Don Franklin London Ford - Service
What do you like about our products and services?

The service was impeccable, Mr. Larry graciously made an appearance when he had the opportunity to explain the current condition of the vehicle. The only issue was that my vehicle took a considerable amount of time.
Report a concern   July 18, 2025 — Rated 10 out of 10 by Freddie Taylor Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ivan was a very good salesman. He deserves a raise. The manager Travis was OK also. No he was great too.
Report a concern   July 16, 2025 — Rated 10 out of 10 by G.M. Don Franklin London Ford - Service
What do you like about our products and services?

Good service. Everything satisfactory
Report a concern   July 16, 2025 — Rated 10 out of 10 by P.R. Don Franklin London Ford - Service
What do you like about our products and services?

Good
Report a concern   July 15, 2025 — Rated 10 out of 10 by D.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Nice and friendly and very helpful!

Report a concern   July 15, 2025 — Rated 10 out of 10 by Betty Minor Don Franklin London Ford - Service
What do you like about our products and services?

I like that they don’t try to sell you something you don’t need. I feel like I can trust the service people.
Report a concern   July 15, 2025 — Rated 10 out of 10 by Adron Wilson Don Franklin London Ford - Service
What do you like about our products and services?

Ford vehicles are very dependable, the sales staff especially Laten Napier has assisted my friends and family with 8-10 sales
Report a concern   July 15, 2025 — Rated 9 out of 10 by P.G. Don Franklin London Ford - Service
What do you like about our products and services?

Our service department helper, JACOB was professionally good in all areas and what he said he done, felt confident in hlm.

Report a concern   July 15, 2025 — Rated 10 out of 10 by Jimmy Curry Don Franklin London Ford - Service
What do you like about our products and services?

Service was done without a lot waiting, everyone was very friendly and welcoming

Report a concern   July 15, 2025 — Rated 10 out of 10 by E.E. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is so nice and very helpful.
Report a concern   July 15, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Great service
Report a concern   July 15, 2025 — Rated 10 out of 10 by Keenan Muncie Don Franklin London - Sales
What do you like about our products and services?

Very friendly, timely, clean, professional, knowledgeable, and we didn’t feel pressured

Report a concern   July 15, 2025 — Rated 10 out of 10 by Marvin Hoskins Don Franklin London Ford - Service
What do you like about our products and services?

Professional services

Report a concern   July 15, 2025 — Rated 10 out of 10 by Benjamin Hacker Don Franklin London Ford - Service
What do you like about our products and services?

It’s quick and convenient. Also when we purchased they worked hard to get us in a vehicle we desperately needed and at price point we could afford monthly.

Report a concern   July 15, 2025 — Rated 10 out of 10 by Don House Don Franklin London Ford - Service
What do you like about our products and services?

I think they do a great job on service work and we bought quite a few new cars from Don Franklin
Report a concern   July 15, 2025 — Rated 10 out of 10 by G.H. Don Franklin London - Sales
What do you like about our products and services?

Very professional and down to earth people.

Report a concern   July 14, 2025 — Rated 10 out of 10 by G.G. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and professional!
Report a concern   July 14, 2025 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Quick check in. Courteous service personnel. OEM parts
Report a concern   July 14, 2025 — Rated 10 out of 10 by Lorena Donaldson Don Franklin London Ford - Service
What do you like about our products and services?

Very honest and trustworthy people.

Report a concern   July 14, 2025 — Rated 9 out of 10 by R.O. Don Franklin London Ford - Service
What do you like about our products and services?

They did a very good and thorough job

Report a concern   July 14, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Tommy Hall Don Franklin London - Sales
What do you like about our products and services?

Dale, our salesman, went above and beyond his duties! So appreciative of him helping my husband find a truck and my daughter find her dream car. Top notch service!

Report a concern   July 14, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Great experience

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.W. Don Franklin London - Sales
What do you like about our products and services?

Great salesman. Very professional. Great quality


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