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Customer Testimonials
Kindra was soo helpful in getting me the car that I wanted! She walked me through every step and was kind and understanding. It was a great experience and will go back to get my next car in the future!
Had the best sale person ever and signing for my truck was so easy thank you for a great experience
Fast and friendly service, very nice and clean facility
You stand behind your power train warrantee.
Very Friendly.....and have always been pleased....But this time I wasn't happy with the oil on my hood ...
Excellent customer service.
Fast and convenient!!!
Misty, Peanut, Will, Robbie and all the other service and sales staff are great!
Don Franklin is family
Staff. Pricing. Overall good experiences there!
Friendly and fast
Very satisfied. Timely.
Service did great! Thank you!
Professional friendly service
They stand behind their products and friendly service.
Easy scheduling appointment letting me know what is happening speed with fixing problem
Always had good service and they go over the things they have checked.
Very helpful staff. All the way up to the owner !
From the salesman Jordan. All the way to the end of the sale. Excellent customer service
Great service in a timely manner
Your service department.
Friendly staff and flexibility to help.
Y'all go out of your way to help me every time I'm there
I love how personable the staff makes you feel when you are there. The interactions are not forced they are genuine. They are so helpful, I went in for an oil change and mentioned a flapping noise I kept hearing. They figured out the problem and fixed it for me!!
Quality
Service department great
The entire sales team was very professional and easy to work with. In my 18 plus years of buying vehicles, my experience at Don Franklin Ford of London, KY was easily my best experience. Specially, Jordan was awesome to work with. He was very polite, professional and kind. I would highly recommend them to anyone and will definitely go back to them for my future purchases.
I like the whole process from start to finish. I like the honesty good job on the sales team. Thank you for getting me what I wanted.
This was the best car purchasing experience we've ever had. Paperwork was ready when we arrived; we were out the door less than 30 minutes after arriving.
Great customer service! Misty Couch was awesome!
Friendly
My favorite