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Customer Testimonials
Fast and convenient!!!
Misty, Peanut, Will, Robbie and all the other service and sales staff are great!
Don Franklin is family
Staff. Pricing. Overall good experiences there!
Friendly and fast
Very satisfied. Timely.
Service did great! Thank you!
Professional friendly service
They stand behind their products and friendly service.
Easy scheduling appointment letting me know what is happening speed with fixing problem
Always had good service and they go over the things they have checked.
Very helpful staff. All the way up to the owner !
From the salesman Jordan. All the way to the end of the sale. Excellent customer service
Great service in a timely manner
Your service department.
Friendly staff and flexibility to help.
Y'all go out of your way to help me every time I'm there
I love how personable the staff makes you feel when you are there. The interactions are not forced they are genuine. They are so helpful, I went in for an oil change and mentioned a flapping noise I kept hearing. They figured out the problem and fixed it for me!!
Quality
Service department great
The entire sales team was very professional and easy to work with. In my 18 plus years of buying vehicles, my experience at Don Franklin Ford of London, KY was easily my best experience. Specially, Jordan was awesome to work with. He was very polite, professional and kind. I would highly recommend them to anyone and will definitely go back to them for my future purchases.
I like the whole process from start to finish. I like the honesty good job on the sales team. Thank you for getting me what I wanted.
This was the best car purchasing experience we've ever had. Paperwork was ready when we arrived; we were out the door less than 30 minutes after arriving.
Great customer service! Misty Couch was awesome!
Friendly
Speed of service and the waiting area has plenty of seating not crowed together.
Everything
in an out quick
Here's what I find puzzling: when I bought the vehi le from DF, I was given three 5k services free, but the service dept. has tried twice to charge me.
For my next service I will trll them I have a three service deal ahead of time. Thanks
Amazing service and very time efficient.
Love my new Lincoln Aviator!
Excellent customer service.