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Customer Testimonials
I like the whole process from start to finish. I like the honesty good job on the sales team. Thank you for getting me what I wanted.
This was the best car purchasing experience we've ever had. Paperwork was ready when we arrived; we were out the door less than 30 minutes after arriving.
Great customer service! Misty Couch was awesome!
Friendly
Speed of service and the waiting area has plenty of seating not crowed together.
Everything
in an out quick
Here's what I find puzzling: when I bought the vehi le from DF, I was given three 5k services free, but the service dept. has tried twice to charge me.
For my next service I will trll them I have a three service deal ahead of time. Thanks
Amazing service and very time efficient.
Love my new Lincoln Aviator!
I can get the work done fast. I always get in when I need to.
Quick service, friendly, professional, knowledgeable staff.
Very polite and quick service!
Friendly employees
The service department is well organized and efficient. I’ve never had to wait very long when getting my car serviced and the car is always clean and ready to go.
It was pretty quick and easy
Very nice and, great work. Need more people like this and the world would be a better place
Kindra and Tim are the best! I won’t trade with anyone else!
The people that work there and the service is awesome
Very friendly and proficient staff who ensures the customer knows what needs don on there vehicle or when they are finished!!!
Quick professional no problems
Great!
They did a good job quickly
I love my Ford Explorer and also, the great service dept at London Don Franklin.
The people are nice, the service was quick. Nothing not to like!
Everyone was friendly and helped me out with getting the car that I dreamed of.
Clean and low miles.
The salesmen especially Tim Wells he goes to the extreme to make sure customers are satisfied and getting a good deal and vehicle
Jordan was a great person to deal with very knowledgeable and patient. And no pushiness.
The entire sales team was very professional and easy to work with. In my 18 plus years of buying vehicles, my experience at Don Franklin Ford of London, KY was easily my best experience. Specially, Jordan was awesome to work with. He was very polite, professional and kind. I would highly recommend them to anyone and will definitely go back to them for my future purchases.