Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 20, 2023 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

I was very impressed with the service I received on my Explorer. I called with an issue that made me unable to drive my car and was surprised at how quickly they worked to resolve the issue. Helping me get a tow as well as a rental car within a couple of hours. Jacob was he service representative and was very helpful. I had my car back the next day with the issue resolved,

Report a concern   February 17, 2023 — Rated 10 out of 10 by Mark Hensley Don Franklin London - Sales
What do you like about our products and services?

Great experience.

Report a concern   February 16, 2023 — Rated 10 out of 10 by William Vaught Don Franklin London Ford - Service
What do you like about our products and services?

Jacob and Wade are the bomb! They take care of me each and every time. With out question I know that those two men appreciate the customers and their needs. Don Franklin Ford and Don Franklin Dodge in Somerset are absolutely the best around! Adam Bryant and his team have always gone beyond also. Pleased to be a Don Franklin customer! - AV
Report a concern   February 16, 2023 — Rated 10 out of 10 by P.M. Don Franklin London - Sales
What do you like about our products and services?

Very good customer service. Very friendly and knowledgeable!

Report a concern   February 15, 2023 — Rated 10 out of 10 by Jay Kelsey Don Franklin London Ford - Service
What do you like about our products and services?

I only need my truck service done and normally at other dealerships I am told see you next week or month. They got me in and out faster than I could believe

Report a concern   February 14, 2023 — Rated 10 out of 10 by S.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very nice staff, fair, and easy to deal with.
Report a concern   February 14, 2023 — Rated 10 out of 10 by Stacy Adams Don Franklin London - Sales
What do you like about our products and services?

The London lot is amazing! They did everything they could to make sure I had a vehicle fast even with my credit issues. They made sure I had a full tank of gas and that the vehicle was show room washed and clean! We even got a coupon for a free oil change on top of our warranty! Definitely doing business with them again!
Report a concern   February 11, 2023 — Rated 10 out of 10 by S.F. Don Franklin London Ford - Service
What do you like about our products and services?

We had great service no complaints.
Report a concern   February 11, 2023 — Rated 10 out of 10 by Brandon Gibson Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service

Report a concern   February 10, 2023 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service and friendly customer service reps

Report a concern   February 10, 2023 — Rated 10 out of 10 by G.C. Don Franklin London Ford - Service
What do you like about our products and services?

Every Thing !
Report a concern   February 10, 2023 — Rated 10 out of 10 by Robert Amundsen Don Franklin London - Sales
What do you like about our products and services?

Our family has bought its last 5 vehicles from Don Franklin. The process has been painless & comfortable. Each whom we have worked with has done their best to make the process a great experience.
Report a concern   February 10, 2023 — Rated 10 out of 10 by Kelli Paul Don Franklin London Ford - Service
What do you like about our products and services?

Tim was great to deal with. He listened to me and got me the best deal he could.

Report a concern   February 9, 2023 — Rated 10 out of 10 by C.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Even though I couldn't get a vehicle.The sales person was the nicest,and tried.
Report a concern   February 9, 2023 — Rated 10 out of 10 by R.B. Don Franklin London - Sales
What do you like about our products and services?

Good product and great service

Report a concern   February 9, 2023 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service was great worked wife's car in for from a cancelation. Service was done quick and efficiently with great customer service

Report a concern   February 9, 2023 — Rated 10 out of 10 by S.B. Don Franklin London Ford - Service
What do you like about our products and services?

Service sales parts all areas are 5 stars
Report a concern   February 9, 2023 — Rated 10 out of 10 by V.B. Don Franklin London Ford - Service
What do you like about our products and services?

The service department was wonderful and very efficient. Especially please with Jake Stines.
Report a concern   February 9, 2023 — Rated 10 out of 10 by V.M. Don Franklin London Ford - Service
What do you like about our products and services?

In and out quickly for oil change at Don Franklin Ford!
Report a concern   February 9, 2023 — Rated 10 out of 10 by L.C.C. Don Franklin London Ford - Service
What do you like about our products and services?

all was great

Report a concern   February 9, 2023 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Done right and fast
Report a concern   February 7, 2023 — Rated 10 out of 10 by M.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kevin Caudil was great!

Report a concern   February 7, 2023 — Rated 10 out of 10 by E.A.E.H. Don Franklin London Ford - Service
What do you like about our products and services?

They are fast and friendly

Report a concern   February 7, 2023 — Rated 10 out of 10 by M.S. Don Franklin London - Sales
What do you like about our products and services?

We were so pleased with our service at Don Franklin London. Our salesman took excellent care of us and made us feel like family. He made the whole process quick, easy, and enjoyable. The entire staff was extremely helpful and truly surpassed our expectations!

Report a concern   February 7, 2023 — Rated 10 out of 10 by P.C.B.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I have purchased a few cars from Don Franklin and will say that I have never had any problem whatsoever. They are easy to work with and more than fair in their prices.
Report a concern   February 7, 2023 — Rated 10 out of 10 by J.A. Don Franklin London - Sales
What do you like about our products and services?

Tim Wells is the greatest car salesman of all time and needs a raise!!

We've bought 4 vehicles from Tim and will buy the rest from him as well. Don Franklin is great, but Tim Wells is definitely outstanding!!
Report a concern   February 6, 2023 — Rated 10 out of 10 by J.F. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful and friendly service

Report a concern   February 6, 2023 — Rated 10 out of 10 by H.P. Don Franklin London Ford - Service
What do you like about our products and services?

Magnifico!
Report a concern   February 4, 2023 — Rated 10 out of 10 by John Goble Don Franklin London - Sales
What do you like about our products and services?

Kevin was excellent to work with, from start to finish- he made the buying experience hassle free and he was extremely up front with all aspects of my buying process.
Report a concern   February 4, 2023 — Rated 10 out of 10 by Lannie Wilson Don Franklin London Ford - Service
What do you like about our products and services?

Great place to deal with

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