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Customer Testimonials
Great service! Very helpful customer service.
Your after purchase service is the best I have ever experienced.
Prentice Young was a pleasure to deal with. Honest and straight up. The type of salesperson I like to work with.
Everyone is very courteous. Service is done quickly. Easy to schedule appointments. Love the appointment reminders.
Amazing service for customers
Very easy people to work with on trades considerate about what you're looking for and go out of their way to make it possible
Friendly service and reasonable wait times
You do your best to help people with what they want at a decent price
Friendly staff. Nice showeoom.
All of your staff was so very nice and helpful in helping me be able to get a vehicle. My salesperson Tim Logan was the best he went over and above and really went the extra mile to help me. I love my car. Thank you so much to everyone who works at Don Franklin Auto for such a great buying experience.
Name removed
Service advisor and service tech were both super conscientious. They advised me that my cabin air filter was not needed to be replaced at this time and the service advisor made sure I had a ride to Enterprise to pick up a rental for the day.
Friendly people
short wait time
comfortable waiting area
Treat you like Family
I can’t say anything bad about Don Franklin sales or service. I just bought my 4th vehicle from them . I would like to thank Kevin Caudill for the work that he did to get the car here for me . So thank you Kevin and Don Franklin . Sincerely Daryl Thompson
good jod an service
Friendly and courteous service.
Friendly, quick and efficient
Great staff. Very helpful.
The staff is very friendly and helpful. The service is great.
The service department the sales personnel and the vehicles of course. I especially liked the sales manager Brett Morris. Have a great 😃
Fast and friendly
I am 61 year old and I have bought several cars over the years the purchase I made at Don Franklin The salesman and the staff was excellent and went above and beyond to make this purchase happen for me and my wife they delivered on the car and it was everything they said it was I have never dealt with a salesman as good and great as Derek and the finance was also amazing I would highly recommend Don Franklin Ford London for all your car shopping needs thank you for all you have done for us. Don Franklin of London Ky
Earl and Penny Stanfill
Fast and friendly
The people are very nice and fast. Just bought my second car from Misty Couch she is awesome.
everything
The best customer service around!
Friendly non condescending employees
Great vehicles, great service, friendly people
I would like to commend the service department for their quick work. They were able to fix a problem with our vehicle within the time frame we were given. We appreciate their professionalism even when short staffed.
Super friendly, courteous, and professional staff.