Customer Testimonials

good job

Kevin Caudill is great!!!! Your company really benefits by having him employed!!!!!!

No hassle, up front & honest, sales rep went out of his way to get us information on the vehicle, answered all of our questions with a smile !!

great service

The service center has a full staff that you can trust. Rest assure that they will fix your vehicle and they are very compassionate when it comes to your pocketbook. The staff are truly knowledgeable.

Great service team at London location.

I always buy from Don Franklin. Always get good service.

The buying process was fairly smooth. The vehicle wasn’t in London but there were no issues getting it from Columbia to London. Everyone we dealt with was super nice and friendly. We did have several questions, but the entire team was patient and accommodating. We are pleased with our purchase.
While we were signing the paperwork, we were told we would get a run through of the features as well as setting up My Ford Pass. As soon as we were finished signing l, we were told thank you and let us know if any you need anything further. We had to ask for the temporary tag and for help with My Ford Pass. We were not given a walk through of the vehicle features. I have been able to figure out most things on my own, but a walk through would have been nice. In all fairness, we were communicating with a salesman in Lexington, but the London salesman was involved in the process and her name was listed on all the paperwork.

Great service

Appointment was easy to get and the work was done in a timely manner.

Quick on time with appointment CD great device time clea and efficient

Quick fast service by people who know what there doing

Was very easy to get my vehicle financed thanks to the helpful associates. Have never had such an easy time getting a vehicle.

How efficient and nice your staff is.

Variety

Service representatives need to be trained on ford's products and able to answer questions better. Having some knowledge is better than saying " I don't know anything, I'm not a technician. " This doesn't go well with customers, who want some type of answer.

The people are very helpful and friendly, the service was quick and outstanding, I recommend Don Franklin's of London for your car needs and service

Fast and friendly

They treat you rite

The service team took wonderful care of my needs

Chris in the Service Department was awesome in helping us get out car back quickly after breakdown on a trip between Greenville SC and Indianapolis. Thank you very much Chris!

Friendly staff, nice trucks.

Excellent service and staff!

James and the guys in the service group are always friendly and helpful. Appreciate the time they take to be sure you have a pleasant experience and everything is taken care of in a timely fashion.

Everything went well, and they gave me a quick appointment on such short notice because I was in town.

Great service every time!!!!

Sales staff were extremely helpful and listened to what I needed especially Rex and Kevin.
Would highly recommend Don Franklin Ford of London Ky.

Friendly fast service.

Employees are very friendly and knowledgeable about their jobs.

Fast and friendly price is also not to bad