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Customer Testimonials
great service, friendly staff
The service Dept at Don Franklin Ford in London KY continues to be awesome. These guys do an amazing job and communicate the details of your cars checkup, to me that communication is the most important part of the entire deal. There are some new faces and that worried me some but the great service continues.
satisfied
One of the best car lots I've ever been too! Sales people are excellent, not pushy, but helpful! A++ Service, Will only buy from Don Franklin!
Kevin was easy to work with. No pressure
All the staff are honest and great, best people to work with!!
Very friendly staff and great service always! Neil Brown always goes out if his way to help with any need even if it’s not in his department.
Everyone is so kind and get it all done quickly
Friendly staff
I have always got good advice and service. The person I dealt with was very friendly and very knowledgeable about what I needed and he did a great job as always.
Service staff is very friendly. Knowledgeable about my car. Didn’t have to wait for service to start. The time my car was in the service area was long too long. Waiting area very nice, clean, comfortable. Work area very organized & clean.
Buying experience was the best I’ve had. Had my truck serviced twice so far, and the staff was very helpful and quick!
You guys have the best service department I have ever been in and always kind and very helpful
Very friendly and very helpful
Fast, courteous professional service
Was treated like family by all the employees I spoke with. Will definitely recommend anyone and be back if I ever need to purchase any other vehicle!
I had a great experience with Don Franklin. Jacob, the staff member who assisted me at the front desk, was great and kept me informed with quick responses to questions regarding my F150. The mechanic fixed issues in just a few days that Legacy Ford in Corbin KY had been trying to figure out for more than six months! Very satisfied and would recommend the Service Department at Don Franklin to friends and family.
Prompt service.
They was very nice and helped in any way they could
Quick service and quality work.
I love the knowledge of the staff. I love how fast finance department gets you in and out. I highly recommend.
Not found exactly what I want yet
All the staff there were very professional. The waiting area we very clean. The service was great
You do what you say at a fair price.
repairs are done correctly and in a dtimely manner.
Everyone is always so helpful and friendly! They’re fast, they know what they’re doing- and I’ve not had a bad experience there!
Professional and good customer service
Everyone is friendly and does a great job
Highly recommend
Waiting time
Quick oil and filter service, I was in and out in 40 minutes.