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Customer Testimonials
They are very friendly prompt and thorough
You were very nice, and attentive.
Serviced my vehicle the same day I called for an appointment.
The staff has been extremely helpful and friendly.
Service was great! Everyone is so friendly and welcoming!
Well I like how Kevin Caudill really went above his duties to help get into a car I really love Mazda CX5 even if I bought it used I really needed a car for work cause we all got bills to pay .
Quick reliable and friendly.
Quick and friendly service
Very easy purchase of our 2022 Ford Explorer. It was a pleasure to work with Derek Akers! Highly recommend doing business with everyone there.
The service is Great and Brandon is wonderful
EXCELLENT PLACE VERY FRIENDLY STAFF!!!
I bought 2 vehicles a f-150 and aviator that I love. Everyone there was great but I would like to personally recognize Ryan Mullins. He was patient and knowledgeable. I would've have probably only bought 1 car if not for good spectacular customer service. I am a Don Franklin customer for life after this deal.
Great atmosphere anytime you come to the facility
My name is Randall Campbell, I would like to recognize Wade in the service department at Don Franklin Ford London. Every time we take our 2015 Escape in for service Wade is always Friendly and very Knowledgeable. Wade has answered any of our questions and helped us with any issues/concerns we have had with our vehicle. Wade has always made sure Our Vehicle has been taken care of correctly. Thank you Wade
You do good job at what ever you do, I trust you folks
The entire sales department was wonderful! We were treated like we mattered and they actually wanted to sell us a vehicle. I have already recommended them to several friends and will continue to do so.
Great service and employees!
Tim Wells and Bill Jones have exceeded expectations!
Quick service
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All our questions and concerns were addressed in timely manner. It's appreciated as well that we were kept informed with email updates as to when the vehicle will be ready for pick up.
Very helpful and got my steering wheel replaced under warranty. Service manager is awesome
Excellent service. Professional and courteous staff. I received two calls from service tech Larry updating me on the status of my vehicle. Before servicing and when I picked up my vehicle, he thoroughly explained what needed repaired, costs and future maintenance schedules. I strongly recommend the service staff at Don Franklin Ford Lincoln, LLC.
Setting you appointments is fast and quick.
The salesman was very professional and helpful when making the purchase.
Very courteous, friendly, and professional. Kevin Caudill is an excellent salesman. he made sure all our concerns were addressed and we were taken care of. Vehicle prices were reasonable and your vehicles are of excellent quality . Looking forward to doing more business with you.
Last minute out of state trip with my niece's and Ben Petrey/Don Franklin, in London, KY, was able to get my vehicle in for service; oil change, check my tires and fluid levels, etc.
Ben, you and your team rock!! Appreciate you and thank you so much!!
You are very dependable!
Good product and staff is friendly and professional
I like the fast service I get and the people are very nice..