Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 8, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Faet
Report a concern   June 8, 2025 — Rated 10 out of 10 by D.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like the style of the car
Report a concern   June 7, 2025 — Rated 10 out of 10 by Gregory Cutshall Don Franklin Lexington GM Sales Department
What do you like about our products and services?

After nearly 50 years of trading cars, my experience with Don Franklin was the most pleasant. The staff, especially Andre Ables and the manager Steve (can’t recall last name) went above and beyond to take care of me. If you are looking for a hassle free car buying experience go see these two men. They treat you with respect and show genuine care for the customer.
Report a concern   June 6, 2025 — Rated 10 out of 10 by C.Y. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice sales and service staff
Report a concern   June 6, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like Kaci Valdez!! She is wonderful
Report a concern   June 6, 2025 — Rated 10 out of 10 by Vanessa Kucera Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ease of scheduling appointment

Report a concern   June 5, 2025 — Rated 10 out of 10 by Shalana Happy Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Warranty and Service
Report a concern   June 3, 2025 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Thank you as always for servicing my car
Report a concern   June 3, 2025 — Rated 10 out of 10 by Brenda Pierre-Duff Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The car has all the features I desired. The service was friendly, convenient, and above and beyond

Report a concern   June 3, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc was amazing from start to finish!

Report a concern   June 3, 2025 — Rated 10 out of 10 by J.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone was nice!
Report a concern   June 2, 2025 — Rated 10 out of 10 by Frances Samuelson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

treated with respect and provided us with a full disclosure about the vehicle and our trade in.

Marc was professional and friendly.
Report a concern   June 1, 2025 — Rated 10 out of 10 by B.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always courteous and helpful. Chris is outstanding

Report a concern   June 1, 2025 — Rated 10 out of 10 by R.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to make appointment … courteous techs …

Report a concern   May 30, 2025 — Rated 10 out of 10 by L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The worker are very friendly and helpful
Report a concern   May 29, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, great communications
Report a concern   May 27, 2025 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Number one customer service

Report a concern   May 27, 2025 — Rated 10 out of 10 by R.C.S.I. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catalina Kirby was professional and very knowledgeable. She put all the duck in a role that made for a smooth transaction. Eric McDonald, is who we started with in January 2025, stayed with us to the hand off to Catalina.

Report a concern   May 25, 2025 — Rated 10 out of 10 by Hannelore Boorn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was very friendly and helpful and the service completed was great.
Report a concern   May 24, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Respect and kindness.
Don was a good example on 5/22/25.
Of course Ms. Susan Taylor is awesome.
Report a concern   May 24, 2025 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very accommodating and friendly staff
Report a concern   May 21, 2025 — Rated 10 out of 10 by P.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn always kept me informed on progress of the warranty service that was being performed!
Report a concern   May 21, 2025 — Rated 10 out of 10 by Suzanne Wheeler Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc was amazing!
Report a concern   May 21, 2025 — Rated 10 out of 10 by B.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales personnel are not pushy. Service dept. is friendly & explain what needs to be done.
Report a concern   May 21, 2025 — Rated 10 out of 10 by Richard Conrad Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales department is the best.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Brenda Pierre-Duff Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Love all the features of my new Buick Envision. The real sell is Catarina and Stephen. They made the whole process so easy.
Report a concern   May 18, 2025 — Rated 10 out of 10 by Michael Brogli Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything went well and right on time.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Richard Grevious Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was great and fast

Report a concern   May 18, 2025 — Rated 10 out of 10 by Marsha Petri Don Franklin Lexington GM Service Department
What do you like about our products and services?

The rep from DF kept me informed about my vehicle since I left it to get maintenence. Then he worked with me to get new tires that same day. That was helpful instead of having to reschedule for tire replacement!
Report a concern   May 18, 2025 — Rated 10 out of 10 by Alice Lynch Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always friendly, knowledgeable and accommodating.


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