Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 27, 2025 — Rated 10 out of 10 by Donald Logan Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very helpful
And on time with appointment

Report a concern   August 27, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Excellent sales and service!

Report a concern   August 26, 2025 — Rated 10 out of 10 by Danny Hammond Don Franklin Lexington GM Service Department
What do you like about our products and services?

Job was done in a fair amount of time. Staff was friendly. Waiting room was clean and had drinks and snacks.

Report a concern   August 26, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Nice clean & comfy waiting area

Report a concern   August 25, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly sales staff and really prompt getting back with us.

Report a concern   August 22, 2025 — Rated 9 out of 10 by Charles Washington Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything was done in a timely manner, love the new waiting area and getting was very good

Report a concern   August 19, 2025 — Rated 10 out of 10 by Jeri Mayes Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Love the vehicles and the service was top notch

Report a concern   August 19, 2025 — Rated 10 out of 10 by R.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Every thing is wonderful but my salesman he is terrible lol

Report a concern   August 19, 2025 — Rated 10 out of 10 by J.V. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I think the people are very friendly and knowledgeable.
Ps
Your sales lady name Catarina is awesome and superior she need to know that.
JD Last name removed and Rosemary Last name removed

Report a concern   August 19, 2025 — Rated 10 out of 10 by B.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly and helpful

Report a concern   August 19, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Was easy to schedule an appointment and service was quick.

Report a concern   August 17, 2025 — Rated 10 out of 10 by Frederick Dehoag Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent

Report a concern   August 16, 2025 — Rated 10 out of 10 by Angelia Sea Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my car. Love the coupon discounts on oil change and service to my car. The employees are so very nice .

Report a concern   August 15, 2025 — Rated 10 out of 10 by T.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre Ables did a good job of explaining things in detail. He took the time to answer my questions as well as looking for my company to see if we were supplier partners which we were. This helped me to save more money. Currently Don Franklin only has one vehicle but the black color is at the bottom of my list. Andre is currently looking for a dealer trade for the sterling metallic which is my desired color.

Report a concern   August 15, 2025 — Rated 10 out of 10 by W.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice people.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Lynette Beighle Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have owned my Buick Envision Avenir almost 10 months & have been very pleased with the car. My first service visit went well too.

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Buick has good reputation and every member io your team was great

Report a concern   August 15, 2025 — Rated 10 out of 10 by C.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Casey is always helpful and I get maintenance usually within a day or two

Report a concern   August 15, 2025 — Rated 10 out of 10 by M.Z. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The process for trading in was incredibly easy. What wasnt a great situation was made so much better and quick. I couldn’t be more pleased.

Report a concern   August 13, 2025 — Rated 10 out of 10 by David Foster Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service performed as promised. My car was clean. Nice folks. Zion was “straight up” in everything he told me.

Report a concern   August 12, 2025 — Rated 10 out of 10 by Z.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I liked our service representative Dawn. She was extremely nice and helpful. Made process easier.

Report a concern   August 12, 2025 — Rated 10 out of 10 by Steven Griffey Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly courteous and great customer service. Great price on vehicle’s

Report a concern   August 12, 2025 — Rated 10 out of 10 by E.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We are very happy with our GMC Acadia. We also had excellent service from Andre.

Report a concern   August 12, 2025 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always greeted with a smile upon arrival. Service is always very efficient.
I like getting the coupons in the mail. They do come in handy.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Shane Keen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I was in and out quick. All questions were answered quickly and they explained everything.

Report a concern   August 11, 2025 — Rated 10 out of 10 by James Varvell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Just great people make you at home and very professional

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people

Report a concern   August 11, 2025 — Rated 10 out of 10 by T.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Complete line of automobiles. Salespeople are wonderful to work with!

Report a concern   August 11, 2025 — Rated 10 out of 10 by Millard Anderson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is top notch

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The wait was very acceptable and the service was great. Plus I appreciated the snacks in the break room.


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