Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 7, 2024 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff you deal with upon arrival are awesome! The female staff member at the arrival location is SUPER!!!

Report a concern   December 5, 2024 — Rated 10 out of 10 by Brian Disney Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast easy service!

Report a concern   December 5, 2024 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

David was courteous and informative during my service. I was pleased with the speed at which the service was performed and I always feel like my questions are answered and concerns are taken seriously.

Report a concern   December 4, 2024 — Rated 10 out of 10 by Vance Blades Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco is the ultimate professional! He's very knowledgeable about tje products that he is selling.

Report a concern   December 4, 2024 — Rated 10 out of 10 by Sherry WAND Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly, no pressure.

Report a concern   December 2, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Chad was very helpful in our purchase of our new /used car. As much I dreaded dealing with a salesman, I found him to be very relatable & not pushy at all! Very enjoyable!

Report a concern   November 30, 2024 — Rated 10 out of 10 by Larry Childress Don Franklin Lexington GM Sales Department
What do you like about our products and services?

So far everything seems to be working fine. I am still working on a deal. You all are still working on the car making it safe to drive. I haven’t been able to test drive the car yet and deal is still in process.

Report a concern   November 30, 2024 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prolite and knowable

Report a concern   November 30, 2024 — Rated 10 out of 10 by C.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

When I came in without an appointment David took time to get my oil changed and diagnose my issue.

Report a concern   November 29, 2024 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very efficient and congenial staff. Got me on the road in an acceptable time frame. Took care of the problem.

Report a concern   November 28, 2024 — Rated 10 out of 10 by N.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timeliness of service. Friendly personal.

Report a concern   November 28, 2024 — Rated 10 out of 10 by L.N. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The GM sales people were very helpful

Report a concern   November 28, 2024 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Mr. Dave Collins, the service assistance that checked me out, didn’t just tell me what I owed. He explained everything they did, the status of the truck, what to expect over the next couple of months with the truck and was just a good and decent human—great to talk to someone who cares, not to just be another truck and another transaction!

Report a concern   November 28, 2024 — Rated 10 out of 10 by Jason Ingram Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc was very helpful.

Report a concern   November 27, 2024 — Rated 10 out of 10 by Andrew Workman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and efficient

Report a concern   November 27, 2024 — Rated 10 out of 10 by Keith Johnson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc is one of the most professional, knowledgeable and friendly salespeople we have ever dealt with, ever.

Report a concern   November 27, 2024 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Courteous staff, on-time service.

Report a concern   November 25, 2024 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

We have found there are always courteous and helpful service associates.
Our car is always serviced in a timely manner and everything is always clearly explained to us.

Report a concern   November 25, 2024 — Rated 10 out of 10 by Vanessa Kucera Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kept me updated on my car’s progress and explained the results from the inspection.

Report a concern   November 25, 2024 — Rated 10 out of 10 by G.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everybody is very professional

Report a concern   November 25, 2024 — Rated 10 out of 10 by Mark Swartz Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben is the best salesman ever Courtesy and knowledge about whatever vehicle he’s trying to sale

Report a concern   November 25, 2024 — Rated 10 out of 10 by Jerome Mcdaniel Don Franklin Lexington GM Service Department
What do you like about our products and services?

The estimated costs of repairs concerning parts and labor are known upfront so a customer can determine what course of action he or she may want to take. So no big surprises when the work is completed.

Report a concern   November 25, 2024 — Rated 10 out of 10 by T.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The good folks who helped me get into my new ride and down the road. They were awesome. Catarina was a joy to work with.

Report a concern   November 25, 2024 — Rated 10 out of 10 by R.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your consistency

Report a concern   November 22, 2024 — Rated 9 out of 10 by L.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

People are nice, and understanding. I really love my car.

Report a concern   November 21, 2024 — Rated 10 out of 10 by B.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service & Sales were good. Oil change and software update as well as tire rotation and replacement of wheel locks.

Report a concern   November 21, 2024 — Rated 10 out of 10 by M.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great communication.

Report a concern   November 21, 2024 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The service was did on phone as I live 3 hrs away but they been very nice and helpful

Report a concern   November 21, 2024 — Rated 10 out of 10 by Nancy Good Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff is friendly and helpful. Quick to respond to issues and get scheduled.

Report a concern   November 20, 2024 — Rated 10 out of 10 by William Metcalf Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service Dept was helpful and knowledgeable


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