Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 30, 2025 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service - gentleman I worked with very helpful, explained what was going on with the truck.

Report a concern   January 28, 2025 — Rated 9 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service. I had an oil change and tires rotated in less than an hour.

Report a concern   January 28, 2025 — Rated 10 out of 10 by Staci Taylor Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great experience- thanks

Report a concern   January 28, 2025 — Rated 10 out of 10 by Paul Hope Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Huge variety and my sales rep Ransom was able to find the truck I wanted at another lot and have it brought up

Report a concern   January 28, 2025 — Rated 9 out of 10 by L.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Efficient and used rewards program to pay for majority of 45k maintenance.

Report a concern   January 28, 2025 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service center!

Report a concern   January 28, 2025 — Rated 9 out of 10 by B.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Inventory and dedicated service and integrity from Mr Maggard..

Report a concern   January 28, 2025 — Rated 10 out of 10 by Sharon Robinson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom is a great salesman, Michael was awesome with my paperwork and Andre helped me understand how my car systems worked and got me all set up! They made my car buying experience a good one. I would have no issue recommending for someone to come in and see any of those three gentlemen.

Report a concern   January 28, 2025 — Rated 10 out of 10 by Emma Esker Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very happy with our Acadia.
Had it serviced twice so far. We purchased an extended warranty, so we have to have it serviced by a designated service provider. I need to find out what my options are in case I have to have it serviced while I am away. I will stop by when I am in town again.

Report a concern   January 28, 2025 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Not pushy

Report a concern   January 26, 2025 — Rated 10 out of 10 by Edith Turley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism and kindness of staff.

Report a concern   January 23, 2025 — Rated 10 out of 10 by Melvin Broaden Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service Rep was very professional, I had my oil change and a couple of recalls done. Within a couple of hours, the service was completed and I was on my way.

Report a concern   January 23, 2025 — Rated 10 out of 10 by V.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!

Report a concern   January 23, 2025 — Rated 10 out of 10 by Beverly Harkleroad Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was super friendly and helpful and everything was handled timely and efficiently.

Definitely will return!

Report a concern   January 23, 2025 — Rated 9 out of 10 by Rick Elrod Don Franklin Lexington GM Service Department
What do you like about our products and services?

You stand behind your work when issues develop.

Report a concern   January 23, 2025 — Rated 10 out of 10 by Patricia Dixon Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The process was made easy for us. We didn't want to be at the car lot all day and we weren't. Gotta great deal and a great vehicle

Report a concern   January 22, 2025 — Rated 10 out of 10 by Don Blackburn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt and courteous!

Report a concern   January 20, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

This is my second purchase from Don Franklin Buick/GMC. Stephen and Andre have been terrific for both purchases, and the dealership has been exceptionally helpful. Highly recommended!

Report a concern   January 19, 2025 — Rated 9 out of 10 by R.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service was fast and reliable. Customer service was excellent.keep up the good work

Report a concern   January 19, 2025 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Your sales group, in particular Eric and Marc, are excellent.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Eveline Woods Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly faces and smiles
. Willing and ready to help with my need of service. Listening with opened ears.

Report a concern   January 19, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service has always been courteous and professional which is greatly appreciated

Report a concern   January 19, 2025 — Rated 9 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

What happened to the complimentary car washes?

Report a concern   January 19, 2025 — Rated 10 out of 10 by Randall Trent Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very clean dependable service

Report a concern   January 19, 2025 — Rated 10 out of 10 by Gunnar Lee Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My wife and I had a great experience with this dealership. Highly recommend Catarina she was friendly and made the process a breeze.

Report a concern   January 19, 2025 — Rated 10 out of 10 by R.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The staff was very friendly. Marc Franco and Walt

Report a concern   January 17, 2025 — Rated 10 out of 10 by K.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything

Report a concern   January 16, 2025 — Rated 10 out of 10 by W.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service!

Report a concern   January 14, 2025 — Rated 10 out of 10 by Dillon Wilson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Always friendly employees, great people to work with, very fast, easy, and efficient.

Report a concern   January 14, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and knowledgeable staff


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