Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 25, 2025 — Rated 10 out of 10 by Hannelore Boorn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was very friendly and helpful and the service completed was great.

Report a concern   May 24, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Respect and kindness.
Don was a good example on 5/22/25.
Of course Ms. Susan Taylor is awesome.

Report a concern   May 24, 2025 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very accommodating and friendly staff

Report a concern   May 21, 2025 — Rated 10 out of 10 by P.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn always kept me informed on progress of the warranty service that was being performed!

Report a concern   May 21, 2025 — Rated 10 out of 10 by Suzanne Wheeler Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc was amazing!

Report a concern   May 21, 2025 — Rated 10 out of 10 by B.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales personnel are not pushy. Service dept. is friendly & explain what needs to be done.

Report a concern   May 21, 2025 — Rated 10 out of 10 by Richard Conrad Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales department is the best.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Brenda Pierre-Duff Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Love all the features of my new Buick Envision. The real sell is Catarina and Stephen. They made the whole process so easy.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Michael Brogli Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything went well and right on time.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Richard Grevious Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was great and fast

Report a concern   May 18, 2025 — Rated 10 out of 10 by Marsha Petri Don Franklin Lexington GM Service Department
What do you like about our products and services?

The rep from DF kept me informed about my vehicle since I left it to get maintenence. Then he worked with me to get new tires that same day. That was helpful instead of having to reschedule for tire replacement!

Report a concern   May 18, 2025 — Rated 10 out of 10 by Alice Lynch Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always friendly, knowledgeable and accommodating.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Chelsa Stacy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn was amazing and kept in contact with me through the whole process so I knew exactly what was going on and when the work was expected to be completed. Super quick!

Report a concern   May 18, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I’ve always had a good experience with the staff

Report a concern   May 18, 2025 — Rated 10 out of 10 by R.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesperson was very open and honest

Report a concern   May 18, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Primarily your people they treat the buyer professionally and listen to what you are looking for in a vehicle.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Michael Stidham Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everything

Report a concern   May 16, 2025 — Rated 10 out of 10 by G.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional

Report a concern   May 15, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Always had great service and very happy with Catarina. That’s why I returned. I’ve bought 3 vehicles here. We’re going today cm ings before but not happy with the service

Report a concern   May 13, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales lady was very knowledgeable and I especially liked the no pressure approach

Report a concern   May 13, 2025 — Rated 10 out of 10 by Eric Hobson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Excellent service

Report a concern   May 11, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesperson that I have dealt with when purchasing my last 4 vehicles is outstanding. She is not persistent, very knowledgeable, and very easy to talk with and answers questions that can understand. I purchased 2 Buicks, a Palisade, and now Murano. The Murano is closest in comfort as compared to Palisade, which she explained. The service manager that I dealt with in explaining/demonstrating all the features of the Murano was also excellent to talk with. He was very patient and went through the features of the vehicle that I could understand.

Report a concern   May 9, 2025 — Rated 10 out of 10 by Duane Scow Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly staff, clean indoor areas. Random was our sales associate and could not have been better. We were a little disappointed about vehicle availability. We were told some vehicles were available, but were not. Overall, we ended up in a vehicle we were very happy with at an affordable price. Would not only recommend, but will most likely be back for our next vehicles.

Report a concern   May 7, 2025 — Rated 10 out of 10 by Alden Smekens Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franko had amazing service very friendly communicated very well. Was honest with me. Was a great experience at the dealership. I didn’t have people jumping all over me trying to make sells pushing me to different vehicles. They got me in the SUV I wanted.

Report a concern   May 6, 2025 — Rated 10 out of 10 by William Burgher Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Not pushy. Had what we wanted.
Great staff awesome show room and concession area. Very clean

Report a concern   May 6, 2025 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Looks, drivability, engine and quality

Report a concern   May 4, 2025 — Rated 10 out of 10 by C.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything went very smooth. The people were wonderful and I had no problem with anything.

Report a concern   May 3, 2025 — Rated 10 out of 10 by T.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast and nice people

Report a concern   May 1, 2025 — Rated 10 out of 10 by Mary Fairchild Don Franklin Lexington GM Service Department
What do you like about our products and services?

The nice people, wonderful.

Report a concern   May 1, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is so helpful and kind it is always pleasant to get my truck serviced.


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