Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 21, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service
Report a concern   June 19, 2025 — Rated 10 out of 10 by S.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything, the people, quick service, etc
Report a concern   June 19, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very pleasant. I do wish they could of put mind at ease more about my check engine light coming off and on, but besides that everyone's very nice and accommodating .

Report a concern   June 19, 2025 — Rated 10 out of 10 by Gary Hopkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt, courteous, professional service.

Report a concern   June 17, 2025 — Rated 10 out of 10 by John Jaeger Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My salesman Ethan did an excellent job and made the initial online contact and the in person sale a smooth process.
Report a concern   June 17, 2025 — Rated 10 out of 10 by T.Y. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   June 16, 2025 — Rated 9 out of 10 by E.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

worked quickly and efficiently. good communication
Report a concern   June 15, 2025 — Rated 10 out of 10 by Custom Sales Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was traveling to Lexington, KY from Baton Rouge, LA when my 2024 Sierra AT4 signaled a fuel filter needed replacing.
Zion with Don Franklin GMC worked me into the busy service dept. and took care of me so I didn’t miss any vacation time.
Much thanks, very professional.

Report a concern   June 10, 2025 — Rated 10 out of 10 by V.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service has been great I purchased my csr from you all so its been great
Report a concern   June 10, 2025 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The staff was extremely knowledgeable and courteous, and did everything they could to make me very satisfied with everything about my purchase
Report a concern   June 10, 2025 — Rated 9 out of 10 by L.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

It was fast and everyone is so nice
Report a concern   June 8, 2025 — Rated 10 out of 10 by Edith Turley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism and friendliness of the Customer Service staff.
Report a concern   June 8, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Faet
Report a concern   June 8, 2025 — Rated 10 out of 10 by D.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like the style of the car
Report a concern   June 7, 2025 — Rated 10 out of 10 by Gregory Cutshall Don Franklin Lexington GM Sales Department
What do you like about our products and services?

After nearly 50 years of trading cars, my experience with Don Franklin was the most pleasant. The staff, especially Andre Ables and the manager Steve (can’t recall last name) went above and beyond to take care of me. If you are looking for a hassle free car buying experience go see these two men. They treat you with respect and show genuine care for the customer.
Report a concern   June 6, 2025 — Rated 10 out of 10 by C.Y. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice sales and service staff
Report a concern   June 6, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like Kaci Valdez!! She is wonderful
Report a concern   June 6, 2025 — Rated 10 out of 10 by Vanessa Kucera Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ease of scheduling appointment

Report a concern   June 5, 2025 — Rated 10 out of 10 by Shalana Happy Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Warranty and Service
Report a concern   June 3, 2025 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Thank you as always for servicing my car
Report a concern   June 3, 2025 — Rated 10 out of 10 by Brenda Pierre-Duff Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The car has all the features I desired. The service was friendly, convenient, and above and beyond

Report a concern   June 3, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc was amazing from start to finish!

Report a concern   June 3, 2025 — Rated 10 out of 10 by J.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone was nice!
Report a concern   June 2, 2025 — Rated 10 out of 10 by Frances Samuelson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

treated with respect and provided us with a full disclosure about the vehicle and our trade in.

Marc was professional and friendly.
Report a concern   June 1, 2025 — Rated 10 out of 10 by B.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always courteous and helpful. Chris is outstanding

Report a concern   June 1, 2025 — Rated 10 out of 10 by R.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to make appointment … courteous techs …

Report a concern   May 30, 2025 — Rated 10 out of 10 by L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The worker are very friendly and helpful
Report a concern   May 29, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, great communications
Report a concern   May 27, 2025 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Number one customer service

Report a concern   May 27, 2025 — Rated 10 out of 10 by R.C.S.I. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catalina Kirby was professional and very knowledgeable. She put all the duck in a role that made for a smooth transaction. Eric McDonald, is who we started with in January 2025, stayed with us to the hand off to Catalina.


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