Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   July 3, 2025 — Rated 10 out of 10 by M.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Caring & hardwork from staff

Report a concern   July 3, 2025 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Customer service in the sales department was great.

Report a concern   July 3, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was very attentive and assisting in the process of my first new car purchase.

Report a concern   July 3, 2025 — Rated 10 out of 10 by H.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department is courteous and helpful.

Report a concern   June 30, 2025 — Rated 10 out of 10 by Andrea Spataro Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Mark Franco was an amazing salesman! Great service! Took his time to help me with financing and find the perfect car :)

Report a concern   June 29, 2025 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional and kind service employees

Report a concern   June 29, 2025 — Rated 10 out of 10 by Larry Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service

Report a concern   June 29, 2025 — Rated 10 out of 10 by Jerome Mcdaniel Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the communication before the appointment if there are changes. The price for the service is reasonable.

Report a concern   June 29, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great service from friendly people.

Report a concern   June 29, 2025 — Rated 10 out of 10 by O.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff was friendly

Report a concern   June 29, 2025 — Rated 10 out of 10 by E.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service.

Report a concern   June 28, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice, friendly and knowledgeable !!

Report a concern   June 28, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service. Friendly staff

Report a concern   June 26, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina is the best! Purchased 2 vehicles from her. Excellent customer experience

Report a concern   June 24, 2025 — Rated 10 out of 10 by J.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very helpful

Report a concern   June 22, 2025 — Rated 10 out of 10 by Rick Elrod Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timely delivery of promised services

Report a concern   June 21, 2025 — Rated 10 out of 10 by Jason Mullannix Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin is very professional and has a great service department. Highly recommend.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Jessica Spalding Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and hassle free service!

Report a concern   June 21, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service

Report a concern   June 19, 2025 — Rated 10 out of 10 by S.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything, the people, quick service, etc

Report a concern   June 19, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very pleasant. I do wish they could of put mind at ease more about my check engine light coming off and on, but besides that everyone's very nice and accommodating .

Report a concern   June 19, 2025 — Rated 10 out of 10 by Gary Hopkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt, courteous, professional service.

Report a concern   June 17, 2025 — Rated 10 out of 10 by John Jaeger Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My salesman Ethan did an excellent job and made the initial online contact and the in person sale a smooth process.

Report a concern   June 17, 2025 — Rated 10 out of 10 by T.Y. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   June 16, 2025 — Rated 9 out of 10 by E.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

worked quickly and efficiently. good communication

Report a concern   June 15, 2025 — Rated 10 out of 10 by Custom Sales Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was traveling to Lexington, KY from Baton Rouge, LA when my 2024 Sierra AT4 signaled a fuel filter needed replacing.
Zion with Don Franklin GMC worked me into the busy service dept. and took care of me so I didn’t miss any vacation time.
Much thanks, very professional.

Report a concern   June 10, 2025 — Rated 10 out of 10 by V.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service has been great I purchased my csr from you all so its been great

Report a concern   June 10, 2025 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The staff was extremely knowledgeable and courteous, and did everything they could to make me very satisfied with everything about my purchase

Report a concern   June 10, 2025 — Rated 9 out of 10 by L.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

It was fast and everyone is so nice

Report a concern   June 8, 2025 — Rated 10 out of 10 by Edith Turley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism and friendliness of the Customer Service staff.


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