Customer Testimonials
Fast and knowledgeable
Always on time and pleasant service associates.
Customer service
Customer service in the service is out of this world. Was kept informed the entire time and was even called to bring my vehicle in earlier than planned.
The vehicle we purchased was just as it was advertised. Quick turnaround and issue free purchase.
The services provided
The persons in the Buick service department were polite, determined that apart needed to be repair which they would have to order. They called back to tell me the part had arrived. I took my car back and cat the end of the day to tell me the car was ready for pick up. To my delight they told me that since the repairs were under Kyle warranty I purchased when I bought my car there were no fees or charges owed.
Everyone was very helpful
Don Franklin is always friendly and professional when we have our vehicles serviced in a timely manner
This is my second car purchase. Each time my desires were heard. Just the right car was ready and waiting for me to look over when I arrived. I didn’t feel rushed or pressured. And the process did not take forever once I made a decision. I feel that my time and desires were respected and that the value and service that I received were outstanding.
I always bring my car back for service and I am treated well each time. My only negative thought is that it sometimes takes a while to get in for a service appointment so it is hard to plan for those with my busy work schedule.
Were Very Courteous
Explained The Problem Well
Friendly and professional.
Fast, efficient service
The service and parts staff were incredibly helpful during my first visit with my new GMC truck.
Catarina was fantastic!
We have leased 6 vehicles at Don Franklin, Lexington. Four from the Nissan division and 2 from Buick. Our experience has been great every time from sales, to finance, to service. Wouldn't go anywhere else.
Friendly service
Everyone was very nice
Fast friendly service. Great communication.
Andre was very helpful and went way out of his way to help me get the SUV I wanted.
Marc is the best sales pro in the industry!
Excellent customer service, comfortable waiting area and I always feel like my questions and concerns are listened to and explained.
Cat was a great salesperson and great purchasing experience.
Always great service
Representative took time to hear my needs and help me pick out the best tires for me.
Service was quick and friendly.
Buying experience couldn't be easier. Catarina is the best!
Friendly,answered all our questions
Nissan’s that I have had we’re dependable and nice cars. No reason to change. I’ve been driving Nissan’s since 2007.
I loved the friendly atmosphere and connection Ransom made for us. We will definitely make our next purchase there!
Easy location. Friendly staff
Communication updates were great