Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 15, 2025 — Rated 10 out of 10 by Lynette Beighle Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have owned my Buick Envision Avenir almost 10 months & have been very pleased with the car. My first service visit went well too.

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Buick has good reputation and every member io your team was great

Report a concern   August 15, 2025 — Rated 10 out of 10 by C.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Casey is always helpful and I get maintenance usually within a day or two

Report a concern   August 15, 2025 — Rated 10 out of 10 by M.Z. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The process for trading in was incredibly easy. What wasnt a great situation was made so much better and quick. I couldn’t be more pleased.

Report a concern   August 13, 2025 — Rated 10 out of 10 by David Foster Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service performed as promised. My car was clean. Nice folks. Zion was “straight up” in everything he told me.

Report a concern   August 12, 2025 — Rated 10 out of 10 by Z.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I liked our service representative Dawn. She was extremely nice and helpful. Made process easier.

Report a concern   August 12, 2025 — Rated 10 out of 10 by Steven Griffey Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly courteous and great customer service. Great price on vehicle’s

Report a concern   August 12, 2025 — Rated 10 out of 10 by E.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We are very happy with our GMC Acadia. We also had excellent service from Andre.

Report a concern   August 12, 2025 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always greeted with a smile upon arrival. Service is always very efficient.
I like getting the coupons in the mail. They do come in handy.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Shane Keen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I was in and out quick. All questions were answered quickly and they explained everything.

Report a concern   August 11, 2025 — Rated 10 out of 10 by James Varvell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Just great people make you at home and very professional

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people

Report a concern   August 11, 2025 — Rated 10 out of 10 by T.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Complete line of automobiles. Salespeople are wonderful to work with!

Report a concern   August 11, 2025 — Rated 10 out of 10 by Millard Anderson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is top notch

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The wait was very acceptable and the service was great. Plus I appreciated the snacks in the break room.

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick oil change

Report a concern   August 11, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are nice and helpful, kept me informed. And the repairs were completed in a timely manner.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Carol Poole Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are dependable

Report a concern   August 7, 2025 — Rated 10 out of 10 by Brint Curtis Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service is always on time and thorough.

Report a concern   August 6, 2025 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good efficient service.

Report a concern   August 6, 2025 — Rated 10 out of 10 by Asa Bratcher Don Franklin Lexington GM Sales Department
What do you like about our products and services?

So far, as for over 10 years and 7 cars later, so good. Good service, and friendly, courteous employees..

Report a concern   August 6, 2025 — Rated 10 out of 10 by Mike McNary Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The service agents are courteous and professional.

Report a concern   August 6, 2025 — Rated 9 out of 10 by B.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Services were very good. Although I have only had the car a few days I am pleased.

Report a concern   August 6, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I. Have been a satisfied customer with Don Franklin for several years now, happy to say I enjoy coming over to have service with my Buick. Scheduled appointment gets me right in without a lot of wait time. Also customer service is great. Love you all. Stay just the way you are.

Report a concern   August 6, 2025 — Rated 9 out of 10 by K.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom was very friendly, personable and honest. He was able to get me into the car that I fell in love with and was very patient with me while my daughter had several melt downs during the buying process

Report a concern   August 6, 2025 — Rated 10 out of 10 by Michael Mattingly Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman Ransom Griffey. Honest straightforward salesman. Extremely happy with him. Finance part was not a good experience as they tried to put me in a 6.84 % loan and I qualified for 3.4% loan. Eventually got it worked out but disappointed it got to that point.

Report a concern   August 4, 2025 — Rated 10 out of 10 by T.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I enjoy the people and how I was treated

Report a concern   August 3, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are very efficient

Report a concern   August 3, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have no complaints

Report a concern   August 1, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Convenient


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