Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 25, 2026 — Rated 10 out of 10 by Kenneth Crawford Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and knowledgeable customer service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Roslyn Mays Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Really go to the limits to help get you a vehicle good or bad credit and very nice make you comfortable, good clean atmosphere

Report a concern   April 22, 2026 — Rated 10 out of 10 by Paul Votaw Don Franklin Lexington GM Service Department
What do you like about our products and services?

Our service representative was OUTSTANDING. Casey was the Best.

Report a concern   April 22, 2026 — Rated 9 out of 10 by Billy Ray Don Franklin Lexington GM Service Department
What do you like about our products and services?

From sales dept to service, everyone has been so great to work with.
My husband & I have been happy with Ben, our salesman & everyone in the service dept. We are happy with our GMC Yukon & appreciate the way were treated. Have recommended your business to everyone we know!
Report a concern   April 22, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your staff is always helpful and kind
Report a concern   April 21, 2026 — Rated 10 out of 10 by Margeret Fortner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ok if they come though about getting the a:c fixed this week

Report a concern   April 21, 2026 — Rated 10 out of 10 by G.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Lifetime powertrain warranty

Report a concern   April 21, 2026 — Rated 10 out of 10 by P.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff is helpful and courteous!
Report a concern   April 20, 2026 — Rated 9 out of 10 by Raymond Haga Don Franklin Lexington GM Service Department
What do you like about our products and services?

Theladyat service desk was very helpful when things didn’t go well with programing my new key.

Report a concern   April 20, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Charlotte Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great dealership and service department!
Report a concern   April 17, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn Musick was very good and expedited my service while we waited.

Report a concern   April 16, 2026 — Rated 10 out of 10 by N.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department does an excellent job.

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales person was vary helpful and knowledgeable

Report a concern   April 15, 2026 — Rated 10 out of 10 by Deborah Ellegood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is excellent

Report a concern   April 14, 2026 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with!
Report a concern   April 14, 2026 — Rated 10 out of 10 by E.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom Griffey was friendly and helpful, though we never got to the point of negotiating a lease price on an Enclave. I would still like to know if it would be worth traveling from NJ to lease a vehicle in Kentucky
Report a concern   April 12, 2026 — Rated 10 out of 10 by Winfred Rhoades Don Franklin Lexington GM Service Department
What do you like about our products and services?

Qualified technicians. Friendly staff
Report a concern   April 11, 2026 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with
Report a concern   April 11, 2026 — Rated 10 out of 10 by Rita Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that there is an app that I can check and see the progress on my vehicle. Everyone that I talked to was helpful, friendly and very accommodating.

Report a concern   April 11, 2026 — Rated 10 out of 10 by Gary Meacham Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service writer was really helpful. You will have all my service work

Report a concern   April 10, 2026 — Rated 10 out of 10 by R.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I took my new Buick in for its initial filter and oil change. The waiting area was very nice and the wait time was around an hour.

Report a concern   April 10, 2026 — Rated 10 out of 10 by B.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

👍👍
Report a concern   April 9, 2026 — Rated 10 out of 10 by Deborah Collins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was fine
Report a concern   April 5, 2026 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to schedule service. Friendly and helpful. Work done in a timely fashion

Report a concern   April 4, 2026 — Rated 9 out of 10 by J.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn was quick and kept me informed on my repairs

Report a concern   April 4, 2026 — Rated 10 out of 10 by Angel Williams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I highly recommend James Anderson the GM Manager at Don Franklin Auto Group in Lexington Kentucky for both their vehicles and overall service. The GM sales manager James Anderson kept me informed, and made sure I was pleased with my vehicle options and purchase. Another great aspect is his customer first approach. He took time to figure out a good budget for me and made sure I was comfortable during the process of everything.This was a nice and smooth process from start to finish.

They have good quality vehicles. Another reason I recommend them is financing support.Their team works with you to find financing support, They work with you to find options that fit your situation, which makes the experience more accessible and less overwhelming.

Overall if you’re looking for a dealership that is professional, helpful, and focused on customer satisfaction, Don Franklin Auto Group is a great choice.

Report a concern   April 4, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always quality work and friendly staff
Report a concern   April 4, 2026 — Rated 10 out of 10 by Angela Fife Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have bought two vehicles from Don Franklin and have never had a problem.Chad Givens is the best and one we have relied on. Getting our vehicles serviced has been quick and efficient.

Report a concern   April 3, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was very nice, very knowledgeable, and very efficient. I don’t think you could ask for more.


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