Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 23, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

GMCs are great. Cat is great. Bought 2 trucks in 5 years from her.

Report a concern   October 23, 2026 — Rated 10 out of 10 by G.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My man Wayne in Lexington is a gem!

Report a concern   October 21, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service center is very efficient, staff is courteous, and faculty is comfortable. All the improvements are great
Report a concern   October 18, 2026 — Rated 10 out of 10 by Barbara Redding Don Franklin Lexington GM Service Department
What do you like about our products and services?

Reliable, fast dervice
Report a concern   October 16, 2026 — Rated 10 out of 10 by Mark Davis Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service everyone is so nice quick work too!!
Report a concern   October 16, 2026 — Rated 10 out of 10 by T.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service is always Great!!!
Report a concern   October 16, 2026 — Rated 10 out of 10 by Terri Mcknight Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly convenient and thorough

Report a concern   October 16, 2026 — Rated 10 out of 10 by Anna Miller Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer is well aware of how your vehicle is being worked on as you wait! Fast and very polite.

Report a concern   October 15, 2026 — Rated 10 out of 10 by Robert Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional maintenance service. Cody is a pleasure to work with.

Report a concern   October 14, 2026 — Rated 10 out of 10 by Becky Bushong Don Franklin Lexington GM Service Department
What do you like about our products and services?

Hospitality and promptness.

Report a concern   October 14, 2026 — Rated 10 out of 10 by N.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service writers. Efficient and professional service garage staff. Great looking building. Quality vehicles.
Report a concern   October 14, 2026 — Rated 10 out of 10 by Debra Kiser Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like how they let me know what I need and offer solutions to fix. I’m not pressured into anything and I can trust it is done correctly.

Report a concern   October 14, 2026 — Rated 10 out of 10 by A.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was fast and efficient. Resolved the problem without any trouble.

Report a concern   October 14, 2026 — Rated 9 out of 10 by K.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very well organized.
Report a concern   October 14, 2026 — Rated 10 out of 10 by Adexi Cabeza Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excelente servicio y amabilidad
Report a concern   October 14, 2026 — Rated 10 out of 10 by A.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was nice and serviced my vehicle in a timely manner
Report a concern   October 11, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great new facility and service didn’t take long.

Report a concern   October 11, 2026 — Rated 10 out of 10 by Steven Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly courteous informed and no pressure.

Report a concern   October 10, 2026 — Rated 10 out of 10 by L.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Knowledgeable

Report a concern   October 10, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department is superior for customer service. Service center techs work with diligently to provide best outcomes. Alexis is a terrific service advisor.

Report a concern   October 10, 2026 — Rated 10 out of 10 by Dayani Reyes Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quedé encantada con el servicio en general una magnífica atención al cliente una profesionalidad excelente y una rapidez y calidad en el trabajo invaluable quede más q complacida por el personal q me atendió y mi recomendación es 100 de 100 muchísimas felicidades mis respetos y mi eterno agradecimiento

Report a concern   October 10, 2026 — Rated 10 out of 10 by Steven Rehm Don Franklin Lexington GM Service Department
What do you like about our products and services?

Products (Santa Fe) is excellent for us. We love the room, the ride, and the high MPG. The service department was extremely professional and quick on our last scheduled service. The sales rep who sold us the vehicle even stopped by to make sure we were being taken care of. That was really appreciated and we were surprised since the purchase was 6 months ago. For all purposes, we were taken care of like family - and that is why we won’t shop for cars anywhere else. Thank you

Report a concern   October 10, 2026 — Rated 10 out of 10 by Steven Frantz Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You make the process of purchasing a new car easy.

Catarina was a pleasure to work with.

Report a concern   October 10, 2026 — Rated 9 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman

Report a concern   October 9, 2026 — Rated 10 out of 10 by Marla Creasman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service and service members!!!
Report a concern   October 7, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Waiting on service to be done is sometimes not too pleasant - Don Franklin Hyundai service has a really nice area for customers to wait, it's clean, not noisy, spacious. They kept me informed, gave service options and price breakdowns. Plus it's close to my home. I'll definitely bring my car back for service!
Report a concern   October 7, 2026 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Helpful and usually quick

Report a concern   October 5, 2026 — Rated 10 out of 10 by Lindsey Noll Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very fast, friendly and great service.

Report a concern   October 5, 2026 — Rated 10 out of 10 by Sandra Hipsher Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have always had the best customer service experience

Report a concern   October 3, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It’s easy to schedule service and is done in a timely manner


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