Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 25, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quality, professionalism and good service
Report a concern   June 19, 2026 — Rated 10 out of 10 by William N Thomas Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Communication was spectacular and I felt like I was being treated with respect throughout the process.
Report a concern   June 16, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great service and friendly staff

Report a concern   June 10, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They had exactly what I was looking for on the lot. Marc Franco is a wonderful salesperson. He really makes buying a new vehicle stress free!
Report a concern   June 6, 2026 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin is SUPER!!!
Report a concern   June 5, 2026 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, usually fast service

Report a concern   June 5, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service staff
Report a concern   June 5, 2026 — Rated 10 out of 10 by William White Don Franklin Lexington GM Service Department
What do you like about our products and services?

So far, I’ve had excellent service
Report a concern   June 3, 2026 — Rated 10 out of 10 by Lena Polley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Employees are friendly and knowledgeable.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Deborah Sebastian Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You guys did a full inspection before selling me a vehicle and I really appreciate it!

Report a concern   June 2, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Consistency of performance, quick access to service, good communication

Report a concern   June 2, 2026 — Rated 10 out of 10 by Mary Fairchild Don Franklin Lexington GM Service Department
What do you like about our products and services?

The most is the people , Katerina is the reason ,she is sweet,knowledgeable, and can help you with whatever you need.

Report a concern   June 1, 2026 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great friendly service. Great quality products.
Report a concern   May 30, 2026 — Rated 10 out of 10 by P.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Dependable

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sharon Robinson Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my vehicle, it is a joy to drive. I like getting it serviced at the dealership because everyone is good at their job. The service area is convenient and comfortable. The only suggestion I would have is to make the fact that GM points may be used to pay for service easily available. I was not thinking about the points, my son brought them up before I went to my appointment and it paid for my whole service the day I went. It could have done this on one of my earlier visits if I had been aware. Other than that, I think you do a a great job! My service technician Austin was wonderful to work with.

Report a concern   May 29, 2026 — Rated 10 out of 10 by W.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very helpful and able to explain in detail about issues relating to my vehicle
Report a concern   May 29, 2026 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and very friendly

Report a concern   May 28, 2026 — Rated 9 out of 10 by Lloyd Stewart Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff!

Report a concern   May 28, 2026 — Rated 10 out of 10 by R.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and very helpful

Report a concern   May 27, 2026 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Wonderful service. Dawn is so nice and friendly.
Report a concern   May 23, 2026 — Rated 10 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service appointment

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I appreciated just how friendly and professional everyone was to me!
Report a concern   May 22, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

All excellent!
Report a concern   May 22, 2026 — Rated 10 out of 10 by Alexis Montague Brooks Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very great service !!
Report a concern   May 20, 2026 — Rated 10 out of 10 by E.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was respectful, and the lounge was nice

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Trustworthy
Report a concern   May 18, 2026 — Rated 10 out of 10 by Lesa Taylor Don Franklin Lexington GM Service Department
What do you like about our products and services?

GMC service department is great, technician Billy Hall done a great job on my vehicle.
Report a concern   May 17, 2026 — Rated 10 out of 10 by L.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is wonderful stay with you with your sale

Report a concern   May 16, 2026 — Rated 10 out of 10 by Georgia Banks Don Franklin Lexington GM Service Department
What do you like about our products and services?

The excellent products and service.
Report a concern   May 15, 2026 — Rated 10 out of 10 by D.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick efficient and friendly

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