Customer Testimonials
Our salesperson Catarina is the best. We have purchased several vehicles from her now and we are always amazed!
We own two GMC vehicles and have always had great results. Would like to see Don Franklin GMC in Corbin or London!
Very good service and courtesy was excellent, I will buy my next truck there as well.
Inventory
Could be more but you have some
Andre was amazing
Very good service
Clean, comfortable waiting area. Friendly service associates.
Techs and reps are best in town.
Unfortunately, GMC must make better trucks and cars, im very disappointed with my truck 2024, 4 times back in shop because manufacturer issues included electrical on displays disabling ignition button, power windows, screen display with errors that costs tremendous amount of time and efforts ti fix.
My truck with only 30k mileage. My second car RPM Pressure PUMP went out at 40k without warranty, Don Franklin was very kind to help me out and I do appreciate it, my truck is still under repairs out order for 27 days so far, oh well, at this point I'm getting used it GMC, and when the warranty expires I don't know what I'm gonna be doing. I need to move a lot storoge items and i don't have a truck.
Love my Buick & the people there are very friendly
Everything was great, they took my truck right in and the service was great.
The lady that help me was very nice and helpful by telling me about what was going on to take place.
She kept in knowing of what was going on with my truck
Very professional I will always bring my vehicle there for service.
The customer service provided was exceptional, with the staff consistently demonstrating professionalism and a friendly demeanor.
Always professional and easy to work with!
Always very friendly and respectful customer service. Very fast and efficient.
I am very pleased with my service everyone is respectful and pleasant
The Service Department was great. Couldn’t nicer or more professional.
Kaci always takes such good care of me any time I’ve needed service.
Catarina was so professional and pleasant. She was so much fun to work with.
They are always here to help with no complaints. The type of folks you ask, and you will receive.
Dawn did an outstanding job!
Wait time is good not to long. Everyone one that I have met or worked with are professional and nice.
Always very helpful. Always fair prices,
Courteous
Quick
Dependable
Reliable
Affordable
Excellence
Don Franklin has it all!
What more could you ask for!?
Service on my Silverado has been preformed by Don Franklin regularly from date of purchase. The service department has a great tracking and service reminders when it’s time for service. I’m confident that GM parts and services are of the highest quality industry standards which gives me peace of mind and confidence that I will have years of trouble free driving ahead with proper maintenance.
Friendly and knowledgeable!
Your company has a huge variety of vehicles. The salesforce were great, especially Ben L. The employees in the Service Dept were great as well! My husband & I have no complaints at all. Our buying experience on Richmond Rd in Lexington was great!
Cat was very knowledgeable about the GMC Sierra! Great buying experience.
Available, friendly, knowledgeable
Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.
I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience
I love my 2026 Buick Encore GX!!
I was greeted warmly and with professionalism. Stan Standifer listened carefully to my “Must Haves” and “Wants”, then quickly honed in on the perfect fit for me.
I never felt pressured or “talked down to”; exactly the opposite. The whole shopping and buying experience were actually fun! What a surprise!
I was most Impressed with the thorough test drive I took. Stan made me feel comfortable, provided important information, and answered all my questions. I was very impressed with how the SUV handled and all the safety and tech features!
The product and service were A+ from start to finish!
I will definitely be sending my friends this way!