Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The whole team was great.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Steven Shapiro Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and easy

Report a concern   September 19, 2025 — Rated 10 out of 10 by W.G.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales associate christina and the manager were extremely helpful. The dealership had the exact car that I wanted.And I had accepted a deal.However I had to back out. Christina was very gracious when I told her I was not going to buy the vehicle. When i'm back in the market, I will use don johnson again. The experience was fantastic

Report a concern   September 19, 2025 — Rated 10 out of 10 by Teresa Stidham Don Franklin Lexington GM Service Department
What do you like about our products and services?

We are very happy with our GMC Terrain and have used the service dept. 3 times for scheduled oil changes. The staff was timely and efficient.

Report a concern   September 16, 2025 — Rated 10 out of 10 by Sean Scott Don Franklin Lexington GM Service Department
What do you like about our products and services?

The speed, efficacy, and professionalism among the staff really make for an excellent experience. I highly recommend this place for service.

Report a concern   September 15, 2025 — Rated 10 out of 10 by Rex Hezlitt Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, professional staff.

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and courteous staff and quality service work

Report a concern   September 9, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timely service, welcoming environment and positive experience overall.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Gloria Conner Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman Marc Franco was knowledgeable and professional as well as very personable. He was easy to talk too and listened to my concerns and addressed each one to my satisfaction.

Report a concern   September 9, 2025 — Rated 10 out of 10 by David Christison Don Franklin Lexington GM Sales Department
What do you like about our products and services?

All the paper that I talked to in your organization. It was very nice and answered all the questions I needed.
Tire Cobbs. It's one of the best salesman you have ever. I recommend him to anybody.
I'm glad to do business with you. And I'll do business in the future, and I'll recommend people to you all. Thank you very much for all you do.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Angel Leon Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like the treatment I’ve been getting from Ransom Griffey. He’s been a blast to work with and has been understanding of my needs and wants and has answered every question and concern I’ve had.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff are always polite and professional, and get you in and out quickly

Report a concern   September 8, 2025 — Rated 10 out of 10 by A.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly staff and easy to make a deal with

Report a concern   September 6, 2025 — Rated 10 out of 10 by T.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people.

Report a concern   September 6, 2025 — Rated 10 out of 10 by E.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly and knowledgeable!!!

Report a concern   September 6, 2025 — Rated 10 out of 10 by T.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent people.

Report a concern   September 6, 2025 — Rated 10 out of 10 by James Ravencraft II Don Franklin Lexington GM Service Department
What do you like about our products and services?

My service advisor was excellent.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice vehicles and polite service and kind salesman

Report a concern   September 6, 2025 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

On time and accurate. No pressure sales.

Report a concern   September 6, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The people who work there are very friendly to their customers and I like that.

Report a concern   September 6, 2025 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people - answers all questions

Report a concern   September 5, 2025 — Rated 10 out of 10 by Louise Young Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice dealership! From pulling in service to pulling out of service was a great experience very informative employees no hassle no wait.customer waiting area was very nice and comfy. I’d definitely go back to Don Franklin for all my service needs

Report a concern   September 5, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people we dealt with were great! Walt is one of the best and Andre was excellent showing us what they had to offer. After our purchase Cat went over everything with us and was so helpful. Good people!

Report a concern   September 5, 2025 — Rated 10 out of 10 by R.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have always received exceptional service. I never have any complaints

Report a concern   September 5, 2025 — Rated 10 out of 10 by D.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service Associates are nice and accommodating.

Report a concern   September 3, 2025 — Rated 10 out of 10 by Dwayne Davidson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn M was awesome to work with and communicated with me all along the process!

Report a concern   September 2, 2025 — Rated 10 out of 10 by David Lafoe Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good people, friendly service

Report a concern   August 30, 2025 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is exceptional

Report a concern   August 29, 2025 — Rated 10 out of 10 by Kent Johnson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your GMC Service Manager single-handedly secured my future business with Don Franklin. She turned what began as a negative experience into a positive one with her responsiveness and customer service.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Nancy Crace Don Franklin Lexington GM Sales Department
What do you like about our products and services?

shopped online & Marc Franco was a big help, had the perfect car for me and showed us how to use the new systems


Privacy Policy