Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 18, 2026 — Rated 10 out of 10 by Myron Pedroche Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and fast service. My appointment was at 8am and was out by 9am for a recall part that was installed.

Report a concern   February 18, 2026 — Rated 10 out of 10 by S.Q. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service. Very knowledgeable. Always gets the problem fixed. The employees working in service are excellent also.

Report a concern   February 16, 2026 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good communication.

Report a concern   February 14, 2026 — Rated 10 out of 10 by F.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesperson are friendly and knowledgeable.

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!!
Report a concern   February 12, 2026 — Rated 10 out of 10 by Ryan Raiborn Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like their honesty and willingness to work with your time.
Report a concern   February 12, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci Valdez was my customer service rep. She was very communicative and attentive to my needs. She always does a great job
Report a concern   February 12, 2026 — Rated 10 out of 10 by Christopher Juett Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are dependable and on time and they take care of us
Report a concern   February 10, 2026 — Rated 10 out of 10 by Laura Johnson Don Franklin Lexington GM Service Department
What do you like about our products and services?

From Sales to Service every person i have come in contact with have been amazing! It has been an absolute joy to work with Don Franklin and would purchase again in a heart beat!

Report a concern   February 10, 2026 — Rated 10 out of 10 by Hagan Codell Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dry polite and knowledgeable of services

Report a concern   February 10, 2026 — Rated 10 out of 10 by B.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Appreciate my experience! Thank you

Report a concern   February 4, 2026 — Rated 10 out of 10 by C.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Above and beyond service. Fixed the issue. Great people. Thanks again
Report a concern   February 4, 2026 — Rated 10 out of 10 by B.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service and communication

Report a concern   February 4, 2026 — Rated 10 out of 10 by K.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick & efficient

Report a concern   February 3, 2026 — Rated 10 out of 10 by S.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

N/a
Report a concern   February 3, 2026 — Rated 10 out of 10 by Gregory Goins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good selection and very friendly staff! Marcus is great!
Report a concern   February 3, 2026 — Rated 9 out of 10 by Pam Searcy Don Franklin Lexington GM Service Department
What do you like about our products and services?

They seem to be very thorough when checking everything out with my vehicle. The staff is always very courteous.
Report a concern   February 3, 2026 — Rated 10 out of 10 by Lilla Mason Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great trucks
Great sales team
Report a concern   February 2, 2026 — Rated 10 out of 10 by M.A.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Katarina Kirby
Report a concern   January 31, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales person John Michael Black was so easy to work with. He made the experience comfortable and enjoyable. The finance person Lindsay Anderson was super nice as well….even got us an extra .25% power on the loan.
Overall the experience was great.

Thank you,
First name removed & Carol Last name removed

Report a concern   January 29, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It's really good service and parts
Report a concern   January 29, 2026 — Rated 10 out of 10 by Sammie Bertram Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff that does a great job keeping you informed.

Report a concern   January 23, 2026 — Rated 10 out of 10 by R.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Services are always the best, good relations with employees and staff.
Report a concern   January 23, 2026 — Rated 10 out of 10 by Jose Fernandez Don Franklin Lexington GM Service Department
What do you like about our products and services?

My service advisor was courteous , pleasant place to wait and the service was timely and thorough
Report a concern   January 23, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service

Report a concern   January 21, 2026 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn is an awesome representative from the service department. She always makes sure I’m well informed about the services and needs for my vehicle.
Report a concern   January 21, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Short wait time when getting Envision serviced
Report a concern   January 20, 2026 — Rated 10 out of 10 by E.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone in the service department was awesome. Very good communication.
Report a concern   January 15, 2026 — Rated 10 out of 10 by Steven Griffey Don Franklin Lexington GM Service Department
What do you like about our products and services?

Reasonable and fair
Report a concern   January 14, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your service department and everyone that a customer interface with are spectacular!!
Dawn is wonderful!

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