Customer Testimonials
Service on my Silverado has been preformed by Don Franklin regularly from date of purchase. The service department has a great tracking and service reminders when it’s time for service. I’m confident that GM parts and services are of the highest quality industry standards which gives me peace of mind and confidence that I will have years of trouble free driving ahead with proper maintenance.
Friendly and knowledgeable!
Your company has a huge variety of vehicles. The salesforce were great, especially Ben L. The employees in the Service Dept were great as well! My husband & I have no complaints at all. Our buying experience on Richmond Rd in Lexington was great!
Cat was very knowledgeable about the GMC Sierra! Great buying experience.
Available, friendly, knowledgeable
Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.
I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience
Knowledgeable about your work efforts
I really like the new Envision Avenir. It seems to have just what I need: safety, reliability, and comfort.
Marc Franco is personable and knowledgeable. He answered my questions promptly with an appropriate attitude.
Making my 15,000 mile service appointment online for my Buick was easy. I got in very quickly for my preferred Saturday. The accommodations in the Hyundai* lounge are very pleasing. There is a lot of room with refreshments to eat and drink while you wait. Several furniture arrangements fill the space, two flat screens and desk space with outlets if needed are available. My service technician answered the questions I had about GM service points, coupons and rebates. A paper and digital copy of services is provided. I have been using Don Franklin for 14 years. This is my fourth vehicle.
*Buick is currently being remodeled. Service performed in Hyundai service department.
Nice vehicles and nice salesman. I didn't end up buying anything there.But was impressed with the car.Lots and buildings vehicles and salesmen.
The service team is excellent. Very friendly and personable.
Friendly, knowledgeable staff and clean, comfortable waiting area.
Customer service is outstanding.
They slart on tomenand ate so friendly
Friendly and attentive. Katerina has been a jewel
I’ve always had an amazing experience working with Don Franklin. The service department does a great job, and they are very helpful about advising. My children all drive vehicles purchased at Don Franklin. I am very cautious about who I allow to work on my cars, and Don Franklin is my number one choice. I would rather pay more for a good value, but with Don Franklin you don’t have to pay more whether you are working with the sales team or the service team.
Thanks John Marshall
Great service
The staff were very friendly and the service for my recall took less than 30 mins to fix! Excellent service with a smile
Oil change took way too long
No pressure from the salesman. Ransom Griffey was great to work with. It was a smooth transition to purchase my Hyundai Santa Fe
Finally, got your service department to make a timely service appointment. Last few times I called, I was given an appointment 3 to 4 weeks later which was not reasonable as my vehicle needed immediate repairs. I had to take my vehicle to Ron Hatfield the last few times as I could get prompt assistance and not have to wait several weeks when my vehicle was inoperable. Certainly made an impression as to future purchase of a new vehicle from DF. Hopefully, the problems with getting prompt service appointments have been resolved. I prefer using DF for service, but your past scheduling appointments made it impossible.
I look forward to buying the truck Monday. Salesman was amazing and without a doubt, he had a huge impact on me making the decision to buy from that dealership.
We had a great experience.
Very timely service. Will continue to use DonFranklin for my service needs.
They were quick to get us an appointment and the wait time while the service was being completed was short.
The service department on Richmond Road in Lexington found a serious problem that had not been found by Somerset used car intake. The error was acknowledged and properly corrected. Kaci Valdez oversaw this issue quite professionally We very much appreciate her efforts on our behalf.
Work performed in a timely manner and the service writer was great.
Good
Courteous
Quick
Dependable
Reliable
Affordable
Excellence
Don Franklin has it all!
What more could you ask for!?