Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 2, 2026 — Rated 10 out of 10 by M.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service, the waiting rooms, the nice people

Report a concern   January 2, 2026 — Rated 10 out of 10 by Andrew Workman Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service personnel were amazing as always! Can't say enough about how nice and professional they are. Top notch!!!

Report a concern   January 2, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people, welcoming waiting area, service left car clean and all settings reset properly- necessary service described but never pushed to have other service that's not necessary

Report a concern   January 2, 2026 — Rated 10 out of 10 by Jeffery West Don Franklin Lexington GM Service Department
What do you like about our products and services?

You have a very good customer service team

Report a concern   December 31, 2025 — Rated 10 out of 10 by Jason Carpenter Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding service department! Don Franklin has figured out the art of “service after the sale.”

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people

Report a concern   December 31, 2025 — Rated 10 out of 10 by John Tuttle Jr Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people. I’m

Report a concern   December 30, 2025 — Rated 10 out of 10 by Mark Kreyenbuhl Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personnel, service on time, work done correctly.

Report a concern   December 30, 2025 — Rated 9 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick repair.

Report a concern   December 29, 2025 — Rated 9 out of 10 by J.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy to deal with. Eager to help. Answer all questions . Quick response. Like easy appraisal on my vehicle. Thought it was fair

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Liked the inventory.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Charlotte Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

So happy we went back to Don Franklin!

Report a concern   December 29, 2025 — Rated 10 out of 10 by Gregory Larue Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Darryl is my salesperson and is very knowledgeable and answered all my questions.

Report a concern   December 28, 2025 — Rated 10 out of 10 by Clean Clean Pro Services Don Franklin Lexington GM Service Department
What do you like about our products and services?

We have purchased many cars from DON Franklin family. They are always kind honest fair pricing.
We had one of our vehicle serviced last week could not ask for any better updates

Report a concern   December 27, 2025 — Rated 10 out of 10 by Tyler Adkins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Katerina is phenomenal! Loved working with her, very knowledgeable and was very willing to help us!

Report a concern   December 27, 2025 — Rated 10 out of 10 by P.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The staff at Don Franklin are always professional and courteous. They make the buying process straightforward and efficient.

Report a concern   December 27, 2025 — Rated 10 out of 10 by W.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You have a large variety of inventory to choose from. Maddie and Ransom were both super nice and very thorough.
Unfortunately I didn't find exactly what I was looking for but I will definitely be back soon.

Report a concern   December 24, 2025 — Rated 10 out of 10 by B.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Well done and courteous

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Jason Ollis Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Although you all did not have the specific equipped vehicle I was looking for, I wish you did, because your service was great and everyone was very easy to deal with. I explained the details of exactly what I wanted and that did not get missed and I was not trying to be sold something other than what I had noted to the sales associate. Not to mention, Cat went the extra step to provide me with the cost of some GMC accessories that would give the vehicle the look that I was wanting.

Report a concern   December 21, 2025 — Rated 9 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is so friendly and helpful!!

Report a concern   December 19, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Has been a great product and have had very good service from a knowledgeable group of people

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Like your product. Did not like the time it took transfer and receive my vehicle. Hours

Report a concern   December 19, 2025 — Rated 10 out of 10 by L.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always courteous and professional

Report a concern   December 18, 2025 — Rated 9 out of 10 by M.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, staff knowledgeable, helpful and focused on service. Plus the new buildings are great.

Report a concern   December 17, 2025 — Rated 10 out of 10 by Best Deal Best Deal Auto Sales Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly very easy to deal with

Report a concern   December 17, 2025 — Rated 10 out of 10 by Michael Renz Don Franklin Lexington GM Service Department
What do you like about our products and services?

GM products for my GMC truck.

Report a concern   December 17, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service

Report a concern   December 17, 2025 — Rated 10 out of 10 by P.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

when we call and talk with Catarina she always makes time to see us and assist us greets us with a smile and always a few funnies Mr Steve is also very accommodating and all the gentleman that greet us and open doors for us are truly amazing

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

GMC cars are the best ! Don Franklin is the place to get your next GMC vehicle- you will be treated great.


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