Customer Testimonials
Friendly and efficient service.
Fast and friendly
Good customer service and called me back when I had a question. appreciate that!
I love my brand new truck!
Efficient process...no trouble at all these few times I have had my oild changed
I was treated like family. Catarina was very helpful very nice in the way she went about it.
Good service when you finally get in. Shortage of mechanics is frustrating but worth waiting to get worry free repairs & upkeep of my car.
Employees are friendly and the service is excellent.
oil changes are great. in and out in no time
Casey, in the Service Department of Buick GMC, was able to work me in to get an oil change recently when I dropped off my Buick Encore early! She’s an asset to the Don Franklin Family!!
The service was satisfactory . However the facility is way to small and the time it takes before you can get service is way to long . The sales aspect of this location was good . my sales person was up to date on the product .The product is a very good one and does what it was supposed to do .
The waiting area while getting service is way outdated . overall my view of Don Franklin Lexington is good ,
Great service now!
The salesman Jeff York was helpful. Kanon was also helpful and so was Thad. I felt no pressure. They made the buying experience easy. Finance needs more help as that was a long wait even though I have a great credit score.
We are always treated like family!! We wouldn't go anywhere else.
Everyone at Don Franklin is very responsive to my needs as a customer
Andre listened to what my needs were for a new vehicle-leather seats, no white interior, etc. While the first vehicle I looked at was beautiful, it was a bit more than needed. Andre arranged to have a car brought in from another dealership which was more to my liking.
Unfortunately when I arrived to test drive the vehicle Andre was a bit "out of commission". While that took me by surprise, Ethan was there to help show me the Buick Essence that was sitting there waiting for me. After a few pointers and a test drive I was sold.
Ethan took care of the data gathering knowing that there was a stipulation of 0% APR or no deal. Once that was approved I was escorted to finance. The gentleman in finance (whose name escapes me and all the paperwork is in the car) was efficient in explaining the terms of payments and additional coverages available. Papers were signed and we were done!
I returned to the dealership the following afternoon for "car school" where I got a more in-depth look at all the car has to offer. Ethan took me through the paces of all the buzzers, flashers, and bells.
All in all it was a very good experience. The only thing that is disappointing is that some of the perks for the car will not be available until the "chip" arrives. Also, the amount of "paperwork" (literally) is time consuming.
Thanks for asking for feedback. I know a lot of people won't give these a second thought, but when you get a chance to give a shout out to someone you really should.
Friendly and do not push unnecessary products and services
Competitive pricing
Service was impeccable
The staff is always friendly and service center gets you in and out in a timely manner.
got my car they got their money 30 Mins i was gone
The service & sales people are top notch.
We have bought many cars and trucks from Don Franklin and have always taken great care of our vehicles. They are helpful when we need to ask questions! Very kind and always there when we need them.
Andre was amazing to work with!!! He was very helpful and wanted me to have the best experience!!
I am so happy with my Buick Encore GX! It is perfect size for me. Thank You to Catarina Kirby for her help with picking out the perfect car!
I think you services were satisfactory, and can not have any suggestions at this time.
Upfront, honest and simple language when explaining a product or service being provided.
Great service
Easy fast and kind
Outstanding customer service, genuine concern and follow-up for complete customer satisfaction!