Customer Testimonials
Technician was very clear with explanation regarding the battery.
Love my 2021 GMC Acadia. Service department has been great about working us in for oil changes etc….
James is excellent. He is caring and competent. A very hard combination to find in today’s world. I would bring my car to him anytime to be my service advisor!
Friendly and helpful staff!
They are very friendly and knowledgeable. They get you in an out as quickly as possible
Friendliness and cleanliness of your service department and waiting area. I’m a loyal customer of Don Franklin
Great service every time!
Easy to schedule, get in and get out. Technicians seemed to be mindful to keep the interior of the car clean.
Everything went smoothly no hassle in and out. But I do have a squeaky brake in the back, if someone could possibly call or text me .
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I have always liked GMC vehicles. Ms. Kirby is absolutely outstanding to work with. The GMC truck that I purchased on Monday represents the 3rd Don Franklin vehicle that I have purchased through her. Also, I recommended her to a recent friend, which resulted in a sale.
We appreciate the Nissan Armada, and service prevented for the upcoming visits.
Service appointments are always smooth and efficient.
Ben made the process very easy and quick.
Quick service and kind staff!
I just recommended someone that bought a Terrain.
Working with Ben has probably been the most relaxing and easiest buying experience I've had in 30 years. He was knowledgeable pleasant, and the part I enjoyed most that almost all dealers do is he didn't make me wait for an answer. Other dealers you ask say they will get back to you. Not Ben, he would tell me he'd get back to me and he would. I'd buy a car from him again and will be looking for him when I'm ready again. Great experience!
Good people even thru remodeling
Great timely service. Friendlyvemployeesd
Our problem was handled quickly and efficiently. Dave was very nice to deal with.
I did not like that I had an issue that needed to be addressed quickly and the initial response I got was no appointments were available until November. She did connect me with a service rep who said to bring it in and they would fit it in the next week. I brought it in Friday and they had it fixed Monday afternoon. So maybe for non routine service calls should go to service rep to expedite.
Marc Franco did a great job
I've always felt like I was treated with respect, as a customer. Other companies have treated me like a dumb broad......told me stuff I needed that I know I didn't.
Not every woman has changed over an original motor on a 1948 Willy's Jeepster to a 327 Chevy. Total overhaul on engine, transmission and rear end. I used to know my vehicle maintenance needs.
Courteous staff. Took on my problem as an individual case and did their best to solve my problem.
Really Love my GMC Canyon 2024 my Dream Truck. Don Franklin Auto gave me a great deal Thanks so much Right now I am out 😺 near The Daniel Boone national Forest so unbelievably beautiful. I highly appreciate and recommend Don Franklin Auto God Bless Thanks 🙏👍.
Services are very good and employees are friendly and very helpful
Very friendly and helpful
I like your personnel. They are warm, welcoming and helpful.
Convient, fast service, very professional and very nice
People to deal with.
Everyone was very nice, patient and easy to work with.