Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 17, 2024 — Rated 9 out of 10 by Stephen GARLAND Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personable service
Report a concern   October 17, 2024 — Rated 10 out of 10 by Tina Baker Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ease of scheduling , and wait time during appointment is not long. Customer service is friendly and very helpful.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Another great truck buying experience. Steve Johnson has made my business truck needs a breeze. This will make my 14th truck purchase from him and his team. They sure are the best in Central Kentucky!!! Will be back for the next one.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Joseph Parson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Discount coupons

Report a concern   October 17, 2024 — Rated 10 out of 10 by Sherry Fox Don Franklin Lexington GM Service Department
What do you like about our products and services?

It is easy to get an appointment. They are very informative of what tgey have done and efficient at it.
Report a concern   October 17, 2024 — Rated 10 out of 10 by K.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Products are good. Service is top notch.
Report a concern   October 17, 2024 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

You have taken great care of us. You are very sufficient and accommodating.

Report a concern   October 17, 2024 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My don't have a cosigner or money down
Report a concern   October 17, 2024 — Rated 10 out of 10 by John Beasley Don Franklin Lexington GM Service Department
What do you like about our products and services?

I think you have a clean and friendly servlce
Report a concern   October 17, 2024 — Rated 10 out of 10 by John Marshall Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin is my go to for Vehicle service and purchasing of vehicles. I have built a relationship and trust with Don Franklin. My 3 children also use Don Franklin. Jennifer Belcher is sales has always been awesome to work with.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Brad Erdman Don Franklin Lexington GM Service Department
What do you like about our products and services?

fast, friendly

Report a concern   October 17, 2024 — Rated 10 out of 10 by Stanley Marlowe Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Excellent service and products.

Report a concern   October 17, 2024 — Rated 10 out of 10 by D.O. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The customer service and follow up. I deal with David Collins and he has always been kind and helpful.

Report a concern   October 16, 2024 — Rated 10 out of 10 by Betsy Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional service. Everyone is so kind and respectful every time!
Report a concern   October 16, 2024 — Rated 10 out of 10 by D.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service and friendly service staff.
Report a concern   October 16, 2024 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love the way that my Buick rides and drive. I also like the way that you tell me exactly what my cars needs done and you do not try to make me do things that are unnecessary.

Report a concern   October 16, 2024 — Rated 10 out of 10 by Bryan Gannon Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff like Dawn and David in the service department are very professional and kind. They are very knowledgeable and always provide exceptional customer service.
Report a concern   October 16, 2024 — Rated 10 out of 10 by V.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick response and updates

Report a concern   October 15, 2024 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and helpful service. Went above and beyond to help us! Love my car!
Report a concern   October 15, 2024 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I arrived by the scheduled time and they were ready to service the car. Did a thorough job and told me exactly the service they performed.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Earl Hickerson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I love GM products. I have owned GM for 50 years now. You cannot beat the performance and quality that gm puts in every vehicle

Report a concern   October 14, 2024 — Rated 10 out of 10 by C.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Being courtesy . Not pushing.

Report a concern   October 13, 2024 — Rated 10 out of 10 by A.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My service tech was friendly and helpful as always.
Report a concern   October 12, 2024 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy!
Report a concern   October 12, 2024 — Rated 10 out of 10 by L.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast Friendly

Report a concern   October 12, 2024 — Rated 10 out of 10 by I.R.E.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Polite and courteous.

Report a concern   October 12, 2024 — Rated 10 out of 10 by E.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism of employees
Report a concern   October 11, 2024 — Rated 10 out of 10 by H.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

You cannot get an appointment in a reasonable amount of time. A month out seems like a very long time to have to wait for service. Kaci does take care of me when i have an emergency.

Report a concern   October 10, 2024 — Rated 10 out of 10 by F.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service and on time
Report a concern   October 10, 2024 — Rated 10 out of 10 by J.P.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very knowledgeable staff, you don’t have to deal with back and forth efforts with offers from the managers, always a good experience! We can’t say enough about Catarina, she is a joy to work with! This is our third purchase from Catarina Kirby.


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