Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 6, 2023 — Rated 10 out of 10 by Patricia Wallace Don Franklin Lexington GM Sales Department
What do you like about our products and services?

One of the best experiences I’ve ever had when purchasing a vehicle. Ben was an absolute pleasure. He made the two hour drive worth it with his kindness and humor. Thanks again for everything.

Patricia
Report a concern   February 6, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and easy purchasing process.
Report a concern   February 6, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and easy purchasing process
Report a concern   February 6, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Top notch experience with Don Franklin when buying my new truck. The sales associate, Ben Last name removed was highly knowledgeable and made the buying process easy and enjoyable. I love my GMC Sierra 1500 Denali! Thanks Don Franklin and Ben!

Report a concern   February 6, 2023 — Rated 10 out of 10 by F.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina
Report a concern   February 4, 2023 — Rated 10 out of 10 by Jason Childress Don Franklin Lexington GM Service Department
What do you like about our products and services?

The customer service is outstanding!!
Report a concern   February 3, 2023 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very customer focused
Report a concern   February 2, 2023 — Rated 10 out of 10 by Asa Bratcher Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very friendly, courteous and professional staff!
Report a concern   February 2, 2023 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very easy process and all the people handled things in a very professional manner.

Report a concern   February 2, 2023 — Rated 10 out of 10 by Ron Harper Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Took the time to pursue ordering a new GMC 1500 Denali Ultimate. I started the process in 2022, but due to parts and other shortage issues, I was unable to navigate the purchase successfully. Don Franklin stayed in touch with me and through continued communication and the amazing help of Catarina, I was able to place an order for a 2023 truck. It arrived in a very timely fashion and I am so very pleased with my purchase. Thank you!
Report a concern   February 1, 2023 — Rated 10 out of 10 by Gerald Coots Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy to deal with , in and out

Report a concern   January 31, 2023 — Rated 10 out of 10 by Rudolph Ross Jr Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very pleased with your business.

Thanks
Report a concern   January 30, 2023 — Rated 10 out of 10 by Jacob Addie Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Customer service is top notch!
Report a concern   January 30, 2023 — Rated 10 out of 10 by R.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My car was taken care of in a timely manner. Service rep. professional and courteous. Explanation given regarding scheduled service and questions answered.
Report a concern   January 28, 2023 — Rated 10 out of 10 by Lisa Bradshaw Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was absolutely wonderful to work with, appreciated her going over everything my new vehicle had to offer. She is definitely valuable to your business. We love our new Yukon Denali.
Report a concern   January 27, 2023 — Rated 10 out of 10 by Dawn Hunt Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy. Service guy, Jeff, was very friendly
Report a concern   January 26, 2023 — Rated 10 out of 10 by Kathy Holtz Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great people . Great service.
Report a concern   January 26, 2023 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

On time, courteous!
Report a concern   January 26, 2023 — Rated 10 out of 10 by K.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast friendly knowledgeable

Report a concern   January 26, 2023 — Rated 10 out of 10 by Jerone Farley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, got there 30 mins early and they accepted me anyway.

Report a concern   January 25, 2023 — Rated 9 out of 10 by E.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Concern for the buyer and clarity in negotiations.
Report a concern   January 25, 2023 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Steve Johnson was great!
Report a concern   January 24, 2023 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales staff is very friendly and honest.

Report a concern   January 24, 2023 — Rated 10 out of 10 by K.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I always receive great service

Report a concern   January 24, 2023 — Rated 10 out of 10 by Janna Campbell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

This was the easiest vehicle I have ever bought. Loved the salesman. Just gave it to us straight and didn't take forever. He knew what we wanted and that is what he got for us
Report a concern   January 23, 2023 — Rated 10 out of 10 by James Blair Don Franklin Lexington GM Service Department
What do you like about our products and services?

Bought my vehicle there for 3 main reasons.
Price, price and price. Your sales beat the closest competitor handily. Your problem, I expect the same consideration next time.
Your dealership is 2.5 hrs from home. I most likely would have sought service close home, except for the couple of free services at DF. I still most likely would not have stayed with DF service if it required a special trip to Lex. But I’ve never made a special trip. Your team has always kept an opening for long distance owners to book service when visiting Lex for other reasons. All the check in lane staff are personable and friendly.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Shane Bullock Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service throughout the entire process of getting my car serviced. Staff were very professional throughout.

Report a concern   January 14, 2023 — Rated 9 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The people
Report a concern   January 11, 2023 — Rated 10 out of 10 by R.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are thrifty and courteous.

Report a concern   January 10, 2023 — Rated 10 out of 10 by L.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We were very happy with our visit to Don Franklin Auto. We went to look at a specific car we saw online and the car was ready for us to look at and test drive when we arrived. After learning more about us and our family, Cat also offered some other vehicle options to us. Cat was great, she knew her stuff and was not at all pushy. She was also very prepared which streamlined our visit. We actually ended up buying one of the other options she presented us and we are very happy with our purchase and experience.

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