Customer Testimonials
Service department staff was very nice and told me exactly what they were working on.
On time
Ms Catarina was the most knowledgeable person about any model GMC you will ever meet. True care for what she does and it shows. - HS
Salesperson, Ransom, was great to deal with along with the entire process was overall very good. The timing at the end to get the final paperwork done took a little long but it was near the end of the day.
I am a 15-year customer. I thoroughly enjoy working with everyone at the location. I will say that my service advisor the last two visits has been a little less than stellar unfortunately. Normally though I always have good experiences and Dawn has always made sure everything is taken care of. Eric (GM) has always been super nice as well
Your staff was very friendly and my appointment was on time and very efficient.
Clear communication of the issues during inspection.
Very dependable
Good service
Staff is very friendly and attentive. Answer every question and do not pressure recommend services!
This is the second vehicle purchased with Catarina. Very helpful and not pushy. I truly believed that she gave me the best deal possible. I like the ease of getting a number and it didn’t take all day!
My experience there has been excellent
The staff are all very nice and professional
My go to person is Katerina she always goes above and beyond to find me that perfect vehicle
I have been going to Don Franklin for many years now
Ransom was very pleasant, knowledgeable and friendly. Made purchasing a vehicle a pleasant experience. Also Catarina was very helpful and pkeasant
The Service and courtesy
My husband and I have purchased several vehicles both personal and commercial vehicles for our business from Don Franklins for probably over 25 yrs now. All my adult kids also purchase their vehicles from there as well. We all have had superior service and will be life long customers. Eddie Thompson is the best! We appreciate all the time he has went out of his way to find what we are looking for and has helped us throughout the process. Eric has been super kind too and helpful as well as Gary Gentry in the Somerset branch.
We wish y’all the best on the new remodel! May God continue to bless this dealership.
They are GM products
Great experience with Don Franklin 10/10…highly recommended them!
Great service - gentleman I worked with very helpful, explained what was going on with the truck.
Quick service. I had an oil change and tires rotated in less than an hour.
Great experience- thanks
Huge variety and my sales rep Ransom was able to find the truck I wanted at another lot and have it brought up
Efficient and used rewards program to pay for majority of 45k maintenance.
Great service center!
Inventory and dedicated service and integrity from Mr Maggard..
Ransom is a great salesman, Michael was awesome with my paperwork and Andre helped me understand how my car systems worked and got me all set up! They made my car buying experience a good one. I would have no issue recommending for someone to come in and see any of those three gentlemen.
Very happy with our Acadia.
Had it serviced twice so far. We purchased an extended warranty, so we have to have it serviced by a designated service provider. I need to find out what my options are in case I have to have it serviced while I am away. I will stop by when I am in town again.
Not pushy
Professionalism and kindness of staff.
The service Rep was very professional, I had my oil change and a couple of recalls done. Within a couple of hours, the service was completed and I was on my way.
Excellent “PR” skills… “Confident” educated in “Product Knowledge”… “Polite” regardless of the “outcome”👍👍