Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 21, 2023 — Rated 10 out of 10 by M.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was efficient & priced reasonably & convenient.
Report a concern   March 20, 2023 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Had a great salesman love my new Buick

Report a concern   March 14, 2023 — Rated 9 out of 10 by D.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast service

Report a concern   March 14, 2023 — Rated 10 out of 10 by K.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service

Report a concern   March 14, 2023 — Rated 10 out of 10 by Brian Jewell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I really love my Truck! It’s very well built and drives like a dream. I love the people that work at Don Franklin and I will return back to them in the future! Thanks Ben and Steve!

Report a concern   March 13, 2023 — Rated 10 out of 10 by Inc Palmer-Hampton Realty Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service done properly and in a timely manner

Report a concern   March 13, 2023 — Rated 10 out of 10 by P.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The auto is a great car
Report a concern   March 10, 2023 — Rated 10 out of 10 by K.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service. Very fast service.

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and thorough
Report a concern   March 9, 2023 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt and all have the nicest manners.
Report a concern   March 8, 2023 — Rated 10 out of 10 by Lacy Strader Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding customer service! Takes time to thoroughly go over the requested service and final invoice..
Report a concern   March 8, 2023 — Rated 10 out of 10 by F.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My salesperson, MJ, was very knowledgeable about the vehicle I wanted. I purchased a 2023 Envision. MJ was so patient, I was impressed with him from the moment I met him. I was very pleased with the whole experience.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Joseph Stiles Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service!
Report a concern   March 7, 2023 — Rated 10 out of 10 by A.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I'm shocked at how quickly they completed the oil change and washed the vehicle.
Report a concern   March 6, 2023 — Rated 10 out of 10 by Patrick Tierney Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Availability
Report a concern   March 6, 2023 — Rated 10 out of 10 by Jim Lauterbach Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ease of scheduling and timely service. Was finished in an hour and had several service items.

Report a concern   March 6, 2023 — Rated 10 out of 10 by P.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendliness of staff

Buicks are stylish and very comfortable

Great selection
Report a concern   March 6, 2023 — Rated 10 out of 10 by K.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have already responded to this survey

Report a concern   March 3, 2023 — Rated 10 out of 10 by Vance Pinkston Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had an appointment for 10 am and at that time they was already working my vehicle. That means a lot to me. They also kept me updated on their progress and when they should be completed. This was my first time using the service department and it was for my first time oil change. So glad to have purchased my 2022 SUV from Don Franklin GMC in Lexington !

Report a concern   March 3, 2023 — Rated 10 out of 10 by C.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, helpful staff. The loaner car was wonderful while ours was being repaired. Appreciated everything about the company.

Report a concern   March 2, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben Rollins was great !
Report a concern   March 1, 2023 — Rated 10 out of 10 by Derek Eubanks Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Wonderful organization!!!
Report a concern   March 1, 2023 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

People being honest when making a deal
Report a concern   February 28, 2023 — Rated 10 out of 10 by B.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

very friendly customer service, tasks were done in a timely manner.
Report a concern   February 28, 2023 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales team is awesome. They always are the best. Just need to get the service department on the same level.

Report a concern   February 28, 2023 — Rated 9 out of 10 by R.C.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good Service...
Report a concern   February 28, 2023 — Rated 9 out of 10 by Diana Little Don Franklin Lexington GM Service Department
What do you like about our products and services?

I feel that the employees work hard to satisfy the customer.

Report a concern   February 27, 2023 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

This service department seems to really care!!
Report a concern   February 26, 2023 — Rated 9 out of 10 by N.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You had The truck that my husband was looking for. We paid cash for it and he loves it. We are very satisfied. The folks there are so friendly on Richmond Road in Lexington Kentucky
Report a concern   February 25, 2023 — Rated 9 out of 10 by S.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personel are friendly helpful and knowledgeable

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