Customer Testimonials
Cordial, fast and affordable.
Very professional and helpful. Great experience.
Great customer service, always!
I have never had bad service at Don Franklin! The service department is excellent! I was late due to traffic, and they still told me when I called to come on to the appointment.
Willing to help an out of town traveler
Catarina Kirby was extremely helpful when purchasing our new Buick Encore GX. Answered all our questions thoroughly and with patience.
Honest and courteous dealership. Will bend over backwards in helping in all matters.
Ben Rollins has been great to work with!
The ease of making tge appoin.t.ent and the courtesy i received there
Occasional free service visits, friendly staff and my schedule time needed for service is always worked in.
Outstanding service. I was not sure what was causing a loud noise from my 2016 Buick Verano. I took it to Don Franklin Buick and they indicated it was the front wheel bearings that needed to be replaced. I thought it may be a muffler, transmission or catalytic converter issue which was causing the noise. After the service, the noise was gone. Awesome!
We like the diligent & helpful salespeople & their willingness to go the extra mile to find the right product for us.
I had a wonderful services person
Employees always polite and quick to help
Always great service and courteous staff
Consistently great service from Steve Johnson and Catrina! Cat is flat out the best. She went above and beyond my comment to cancel my xm radio and put new account on my new truck. This is usually a headache. She also was so kind and really cares about me as I customer. I will always be back here to trade. Customer for life.
Oem parts with warranty.
Quick to get in and my advisor was great!
Professional, courteous, and promptly completed the service.
I love my Buick and you take care of it. Even when I scrape the curb and the plastic piece on the fenderwell comes off, y'all put it back on for me, without an appointment when I had to leave for Knoxville the next day. Thank you
Helpful and efficient
Steve Johnson and Catrina took great care of me. I would recommend them to anyone! This was my one of my few purchases from them and they still continued to give the utmost respect and value through the whole process.
Your service team is top notch. We always work with Dawn and she’s very helpful. Appreciate your efficiency and expertise.
Good people, great service. They believe in taking care of their customers.
During this past visit I found the service staff to be professional and engaging.
Professional service
So far everything has gone really well. I've only had my new vehicle for 1 1/2 weeks but am enjoying it very much.
Quick, simple process
The level of comfort and communication is off the chart. I'm a repeat customer and will continue to be.
Professional and courteous to the customer. I was very pleased.