Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 26, 2023 — Rated 10 out of 10 by R.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service Department was very friendly and accommodating. Will definitely recommend them to anyone. Couldn’t have been treated any nicer!
Report a concern   October 25, 2023 — Rated 10 out of 10 by E.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben was so helpful and patient! I came in looking for another car and after listening to all my feedback, recommended we test drive a different one and I loved it!
Report a concern   October 25, 2023 — Rated 10 out of 10 by Judith Mace Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn and David were very helpful

Report a concern   October 23, 2023 — Rated 10 out of 10 by Carrie Peters Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly honest staff
Report a concern   October 23, 2023 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was there for an oil change and tire rotation. My typical times for this service would be Saturday morning, but this time it was on a Thursday morning. When I arrived I noticed that there was construction going on at the building next door causing a bit of a detour. While it was new to me, the employees were accustomed to this and handled everything like pros.
My oil change was completed in record time and I was on my way. The employee that was taking care of me (Robert?) was very nice and efficient in completing the paperwork. If I have the name wrong it's because I'm not at home and don't have access to my receipt. But he had the first desk as you enter the check-in area.
Thanks to all at Don Franklin. See ya next time...
Report a concern   October 21, 2023 — Rated 10 out of 10 by Dawn Hunt Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service as always and super friendly staff!
Report a concern   October 20, 2023 — Rated 10 out of 10 by T.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Reliable products, professional service
Report a concern   October 20, 2023 — Rated 9 out of 10 by N.O. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Just good service
Report a concern   October 18, 2023 — Rated 10 out of 10 by L.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I liked the knowledge of the sales and technical persons and their polite helpfulness.
Report a concern   October 17, 2023 — Rated 10 out of 10 by Bill Ingram Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service department. Competitive pricing
Report a concern   October 16, 2023 — Rated 10 out of 10 by Earl Lyons Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff , job well done, and on a timely manner.
Report a concern   October 15, 2023 — Rated 10 out of 10 by P.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, patient, and the ability of having fast/quick service.
Report a concern   October 14, 2023 — Rated 10 out of 10 by James Matthews Don Franklin Lexington GM Service Department
What do you like about our products and services?

Even though the online scheduling through GM is not operating properly, they still got me in and out.
Report a concern   October 14, 2023 — Rated 10 out of 10 by Travis Mobley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We think the GMC Denali Ultimate is the absolute cream of the crop, and both of the Product Professionals we dealt with, Ben and Michael, were phenomenal! We could not have been happier with the entire process.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Randy Thomas Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was very nice and helpful
Report a concern   October 14, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and helpful service
Report a concern   October 14, 2023 — Rated 10 out of 10 by G.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly sales staff
Report a concern   October 13, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Loyalty and friendship

Report a concern   October 13, 2023 — Rated 10 out of 10 by K.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast, friendly and efficient service department. They do the job right and value my time.
Report a concern   October 12, 2023 — Rated 10 out of 10 by Rebecca Dailey Don Franklin Lexington GM Service Department
What do you like about our products and services?

Minimal wait time, courteous service, great pricing

Report a concern   October 12, 2023 — Rated 10 out of 10 by D.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good Service. Polite Employees

Report a concern   October 9, 2023 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oil change and tire rotation all went well

Report a concern   October 8, 2023 — Rated 10 out of 10 by M.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like the courtesy.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great friendly service.
Report a concern   October 7, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman was great! Very informative, not pushy, and made us comfortable while deciding what to purchase.

Report a concern   October 6, 2023 — Rated 10 out of 10 by Philip Luddeke Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your maintenance manager Lisa and her team are very customer service oriented and clearly explain what is going on with your vehicle.

Report a concern   October 4, 2023 — Rated 10 out of 10 by Carol Poole Don Franklin Lexington GM Service Department
What do you like about our products and services?

My experiences with Don Franklin services has always been excellent. Everyone is professional and respectful. The service is excellent. I will recommend your services to everyone.
Report a concern   October 3, 2023 — Rated 10 out of 10 by D.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They exceeded my expectations and l am delighted !
Report a concern   October 3, 2023 — Rated 10 out of 10 by Neal Rose Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I now have purchased two cars from your salesman Ben Rollins, I would only buy from him in the future!
Report a concern   October 2, 2023 — Rated 10 out of 10 by Charles Gibson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional place to get your vehicle serviced. Don’t hesitate, give them a call and get scheduled today.


Privacy Policy