Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 29, 2023 — Rated 10 out of 10 by Erica Music Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great people. Very professional and knowledgeable!

Report a concern   November 29, 2023 — Rated 9 out of 10 by L.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

So fare the product is very good,the service was good ,it would have been good if all the features would have been explained to me. The sales person was very curtsy and polite and thanking Amanda for keeping in touch with me.

Report a concern   November 29, 2023 — Rated 10 out of 10 by E.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service

Report a concern   November 28, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast and easy

Report a concern   November 27, 2023 — Rated 10 out of 10 by Betsy Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very knowledgeable and helpful service advisors.

Report a concern   November 26, 2023 — Rated 10 out of 10 by J.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service from the salesman Ben.

Report a concern   November 22, 2023 — Rated 10 out of 10 by G.T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman. Honest

Report a concern   November 21, 2023 — Rated 10 out of 10 by Jasminka Pandzic Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quality and efficiency

Report a concern   November 21, 2023 — Rated 10 out of 10 by A.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Took the extra time needed to explain everything!!

Report a concern   November 21, 2023 — Rated 10 out of 10 by J.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service from Ben Rollins has been amazing

Report a concern   November 15, 2023 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Buick has always been a brand we can trust. It offers the best all around options and drivability
for the price. Service is always fast and reliable.

Report a concern   November 15, 2023 — Rated 9 out of 10 by L.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The process takes way to long!!

Report a concern   November 15, 2023 — Rated 10 out of 10 by Terry Vaughn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service…dropped in Monday morning with an issue on my 23 Terrain, service was already booked…they worked me in and got me back on the road…thank you…

Report a concern   November 13, 2023 — Rated 10 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great place to have your car worked on. Employees are super nice and friendly.

Report a concern   November 10, 2023 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service is always friendly and they do a good job explaining what has been done to my vehicle.

Report a concern   November 8, 2023 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is very professional, scheduling was easy, got my truck parts in rite away.

Report a concern   November 8, 2023 — Rated 10 out of 10 by Michael Asher Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is very kind, helpful and professional.

Report a concern   November 8, 2023 — Rated 10 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Once again service department did a great job.

Report a concern   November 8, 2023 — Rated 10 out of 10 by April Feltner-Posvandzic Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt, professional service and good communication. Also, fair pricing.

Report a concern   November 6, 2023 — Rated 10 out of 10 by K.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn was super working with in the service area, and Catarina Kirby always says "Hello Name removed". After 3 years she remembers my name and has sweet words when not busy with a buyer. The place is always very clean. Have always been offered transportation when needed and informed on everything.

I did have one disappointment this time though. Whomever did the replacement of the sunroof latch must have drilled out a larger hole or something and there were small metal shavings all over the seats and carpet that I had to vacuum out before my journey the next morning. (I had just had the Acadia detail cleaned the day before.)

Report a concern   November 6, 2023 — Rated 10 out of 10 by K.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always professional

Report a concern   November 2, 2023 — Rated 10 out of 10 by Timothy Marzolf Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Styling, comfort, economy = VALUE

Report a concern   November 2, 2023 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Styling, comfort, economy = VALUE

Report a concern   November 2, 2023 — Rated 10 out of 10 by Angela Hay Don Franklin Lexington GM Service Department
What do you like about our products and services?

I am very happy with the service I received on Tuesday for my oil change and tire rotation

Report a concern   November 2, 2023 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, professional experts taking care of my car!

Report a concern   November 1, 2023 — Rated 10 out of 10 by Wesley Feaster Don Franklin Lexington GM Service Department
What do you like about our products and services?

From the minute I arrived until I picked up my truck, I was made to feel I was the only customer they had. Dawn kept me informed throughout the process calling me to keep me informed.

When I went in to pick up my truck, I told Dawn that I wish other service areas were as pleasant as she. Some of our retailers could take a lesson from her.

While waiting for my truck to be brought around to me, I overheard other service folks talking to customers. All had very pleasant attitudes.

Report a concern   October 31, 2023 — Rated 10 out of 10 by Joshua Landacre Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The whole process was easy and my salesperson, Catarina, was beyond terrific and easy to work with. She fought for me the whole way to earn my business and trust.

Report a concern   October 29, 2023 — Rated 10 out of 10 by V.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Minimal waiting time for service

Report a concern   October 29, 2023 — Rated 10 out of 10 by H.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Your team of experts were very professional

Report a concern   October 26, 2023 — Rated 10 out of 10 by W.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great buying experience!!


Privacy Policy