Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 13, 2023 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

Employees always polite and quick to help

Report a concern   September 13, 2023 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always great service and courteous staff

Report a concern   September 10, 2023 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Consistently great service from Steve Johnson and Catrina! Cat is flat out the best. She went above and beyond my comment to cancel my xm radio and put new account on my new truck. This is usually a headache. She also was so kind and really cares about me as I customer. I will always be back here to trade. Customer for life.

Report a concern   September 10, 2023 — Rated 10 out of 10 by S.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oem parts with warranty.

Report a concern   September 10, 2023 — Rated 10 out of 10 by A.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick to get in and my advisor was great!

Report a concern   September 10, 2023 — Rated 10 out of 10 by Gary Hopkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professional, courteous, and promptly completed the service.

Report a concern   September 9, 2023 — Rated 9 out of 10 by C.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my Buick and you take care of it. Even when I scrape the curb and the plastic piece on the fenderwell comes off, y'all put it back on for me, without an appointment when I had to leave for Knoxville the next day. Thank you

Report a concern   September 9, 2023 — Rated 10 out of 10 by Rachel Tudor Don Franklin Lexington GM Service Department
What do you like about our products and services?

Helpful and efficient

Report a concern   September 8, 2023 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve Johnson and Catrina took great care of me. I would recommend them to anyone! This was my one of my few purchases from them and they still continued to give the utmost respect and value through the whole process.

Report a concern   September 8, 2023 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your service team is top notch. We always work with Dawn and she’s very helpful. Appreciate your efficiency and expertise.

Report a concern   September 8, 2023 — Rated 10 out of 10 by Gregory Mullins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good people, great service. They believe in taking care of their customers.

Report a concern   September 7, 2023 — Rated 10 out of 10 by R.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

During this past visit I found the service staff to be professional and engaging.

Report a concern   September 6, 2023 — Rated 10 out of 10 by Amir Omidy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professional service

Report a concern   September 6, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

So far everything has gone really well. I've only had my new vehicle for 1 1/2 weeks but am enjoying it very much.

Report a concern   September 6, 2023 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick, simple process

Report a concern   September 5, 2023 — Rated 10 out of 10 by Gregory Mullins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The level of comfort and communication is off the chart. I'm a repeat customer and will continue to be.

Report a concern   September 4, 2023 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

I bought a new GMC pickup in 2018 and my sales lady was awesome. She is a super nice lady and I recommend her highly. I always get good service when I take my truck in for oil changes.

Report a concern   September 2, 2023 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very Satisfied, Ben was a great salesman very helpful and kept me updated during the process. Everything was very smooth.

Report a concern   September 2, 2023 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and informative

Report a concern   September 1, 2023 — Rated 9 out of 10 by S.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendliness. Working to resolve your issues.

Report a concern   August 30, 2023 — Rated 10 out of 10 by April Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

My oil change was done in less than an hour! Love the Saturday hours for service.

Report a concern   August 30, 2023 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service process was quite simple and painless

Report a concern   August 29, 2023 — Rated 10 out of 10 by Eric Holden Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly Fare Honest Employees. Worked to achieve a fare deal on my used vehicle. Ethan M. was great to work with as well as well as the finance manager.
Thank you

Report a concern   August 29, 2023 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always helpful & excellent service. I appreciated what Kayce & Dave did to get me in for an oil change when a strange light came on about my oil. I was able to wait & go back to work. It was so very helpful!! Thanks for your good service.

Report a concern   August 28, 2023 — Rated 10 out of 10 by D.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast service

Report a concern   August 26, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   August 26, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   August 25, 2023 — Rated 10 out of 10 by Ronnie Conley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous and timely

Report a concern   August 25, 2023 — Rated 10 out of 10 by Joe Lewis Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service and coupons!

Report a concern   August 25, 2023 — Rated 10 out of 10 by W.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always very friendly and hel


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