Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 14, 2023 — Rated 10 out of 10 by Randy Thomas Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was very nice and helpful
Report a concern   October 14, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and helpful service
Report a concern   October 14, 2023 — Rated 10 out of 10 by G.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly sales staff
Report a concern   October 13, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Loyalty and friendship

Report a concern   October 13, 2023 — Rated 10 out of 10 by K.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast, friendly and efficient service department. They do the job right and value my time.
Report a concern   October 12, 2023 — Rated 10 out of 10 by Rebecca Dailey Don Franklin Lexington GM Service Department
What do you like about our products and services?

Minimal wait time, courteous service, great pricing

Report a concern   October 12, 2023 — Rated 10 out of 10 by D.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good Service. Polite Employees

Report a concern   October 9, 2023 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oil change and tire rotation all went well

Report a concern   October 8, 2023 — Rated 10 out of 10 by M.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like the courtesy.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great friendly service.
Report a concern   October 7, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman was great! Very informative, not pushy, and made us comfortable while deciding what to purchase.

Report a concern   October 6, 2023 — Rated 10 out of 10 by Philip Luddeke Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your maintenance manager Lisa and her team are very customer service oriented and clearly explain what is going on with your vehicle.

Report a concern   October 4, 2023 — Rated 10 out of 10 by Carol Poole Don Franklin Lexington GM Service Department
What do you like about our products and services?

My experiences with Don Franklin services has always been excellent. Everyone is professional and respectful. The service is excellent. I will recommend your services to everyone.
Report a concern   October 3, 2023 — Rated 10 out of 10 by D.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They exceeded my expectations and l am delighted !
Report a concern   October 3, 2023 — Rated 10 out of 10 by Neal Rose Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I now have purchased two cars from your salesman Ben Rollins, I would only buy from him in the future!
Report a concern   October 2, 2023 — Rated 10 out of 10 by Charles Gibson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional place to get your vehicle serviced. Don’t hesitate, give them a call and get scheduled today.

Report a concern   September 28, 2023 — Rated 10 out of 10 by Robert Russell Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professional and courteous to the customer. I was very pleased.

Report a concern   September 27, 2023 — Rated 10 out of 10 by P.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Cordial, fast and affordable.
Report a concern   September 22, 2023 — Rated 10 out of 10 by H.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very professional and helpful. Great experience.
Report a concern   September 22, 2023 — Rated 10 out of 10 by Heidi Jennings Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service, always!
Report a concern   September 22, 2023 — Rated 10 out of 10 by Gail Cooley Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have never had bad service at Don Franklin! The service department is excellent! I was late due to traffic, and they still told me when I called to come on to the appointment.

Report a concern   September 22, 2023 — Rated 10 out of 10 by Annette Swoger Don Franklin Lexington GM Service Department
What do you like about our products and services?

Willing to help an out of town traveler
Report a concern   September 21, 2023 — Rated 9 out of 10 by R.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina Kirby was extremely helpful when purchasing our new Buick Encore GX. Answered all our questions thoroughly and with patience.

Report a concern   September 20, 2023 — Rated 10 out of 10 by R.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Honest and courteous dealership. Will bend over backwards in helping in all matters.
Report a concern   September 19, 2023 — Rated 10 out of 10 by S.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben Rollins has been great to work with!

Report a concern   September 16, 2023 — Rated 10 out of 10 by Diane Fister Don Franklin Lexington GM Service Department
What do you like about our products and services?

The ease of making tge appoin.t.ent and the courtesy i received there
Report a concern   September 16, 2023 — Rated 9 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Occasional free service visits, friendly staff and my schedule time needed for service is always worked in.
Report a concern   September 15, 2023 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding service. I was not sure what was causing a loud noise from my 2016 Buick Verano. I took it to Don Franklin Buick and they indicated it was the front wheel bearings that needed to be replaced. I thought it may be a muffler, transmission or catalytic converter issue which was causing the noise. After the service, the noise was gone. Awesome!
Report a concern   September 15, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We like the diligent & helpful salespeople & their willingness to go the extra mile to find the right product for us.

Report a concern   September 13, 2023 — Rated 10 out of 10 by Carol Guyot Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had a wonderful services person


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