Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 10, 2024 — Rated 10 out of 10 by W.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Like Catarina Kirby. She has sold us several vehicles over the last 10 yrs or so. Would highly recommend her!

Report a concern   February 7, 2024 — Rated 10 out of 10 by Dawn Hunt Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is always nice and helpful, I can get my car worked on and be in and out quickly

Report a concern   February 6, 2024 — Rated 10 out of 10 by T.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

very efficient from deal agreement to paperwork signed!

Report a concern   January 26, 2024 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dave handled my service appointment. He reviewed my needs in advance and was able to recommend the appropriate services to maintain my vehicle in the best road worthy condition.

Report a concern   January 25, 2024 — Rated 10 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They kept me informed why it was taking a little longer than expected

Report a concern   January 25, 2024 — Rated 9 out of 10 by N.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

GMC service department has been wonderful and helped fix issues I have had with my Acadia as well as service the vehicle

Report a concern   January 23, 2024 — Rated 10 out of 10 by Marcia Wharton Chipley Don Franklin Lexington GM Service Department
What do you like about our products and services?

We are treated like family!! We always get the best service. Everyone is so friendly and helpful. Our family has been doing business here for years. Can't imagine going anywhere else.

Report a concern   January 19, 2024 — Rated 10 out of 10 by Tina Elam Don Franklin Lexington GM Service Department
What do you like about our products and services?

Awesome service always

Report a concern   January 19, 2024 — Rated 10 out of 10 by Daniel Jeffries Don Franklin Lexington GM Sales Department
What do you like about our products and services?

John Berry is outstanding!!! Will always be doing business with him!!!

Report a concern   January 18, 2024 — Rated 9 out of 10 by J.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and reliable

Report a concern   January 18, 2024 — Rated 10 out of 10 by J.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly Service Department

Report a concern   January 17, 2024 — Rated 10 out of 10 by Whitley Arnett Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I love that Kat always is nice and caring and she wants you to be happy when you leave. The finance company always tries to work with you, this is the second vehicle I have purchased and I am always so happy. I appreciate gmc so much and kat she is amazing

Report a concern   January 13, 2024 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is so friendly!!! And it never takes long.

Report a concern   January 13, 2024 — Rated 10 out of 10 by M.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Handled my warranty eligible repair seemlessly.

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service and always courteous.

Report a concern   January 11, 2024 — Rated 10 out of 10 by K.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly employees and fast service.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Efficient and courteous service.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the service department. They are always very helpful and friendly.

Report a concern   January 8, 2024 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Service Department
What do you like about our products and services?

James went above and beyond on my first service appointment for my new truck. He took care of a minor issue that arouse related to my new truck that was covered by warranty. This typically is not a fast process. He made it fast and showed he truly cared about my experience in the service department.

Steve and Catarina took me to the service department and expressed my concerns regarding the issue which was very professional and kind. This dealer has me for the rest of my life. I have purchased a few trucks from them and it just keeps getting better.

Huge thank you to everyone that I have encountered.

Report a concern   January 7, 2024 — Rated 10 out of 10 by J.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman very knowledgeable about the product he’s selling along with a strong knowledge base about the electronics in the truck. I am very impressed with my salesman.

Report a concern   January 7, 2024 — Rated 10 out of 10 by Barbara Atwood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Accommodated my appointment request.
On time for service appointment.
Courteous and helpful at check in.
Service completed in a timely manner.

Report a concern   January 6, 2024 — Rated 9 out of 10 by David Berreth Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was efficient and timely. Service advisors explained work clearly.

Report a concern   January 6, 2024 — Rated 10 out of 10 by H.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Had a very good experience with don franklin found the truck I wanted made the deal out on the road in 2 hrs very efficient

Report a concern   January 6, 2024 — Rated 10 out of 10 by Kenny Mcfarlan Don Franklin Lexington GM Service Department
What do you like about our products and services?

The buying experience is far above any I’ve encountered. There was no bs straight to the point and got it done. The service department is amazing. Service is performed in the time they tell you. Keep up the good work.

Report a concern   January 5, 2024 — Rated 10 out of 10 by L.G.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

You are on time, done quickly, and do a good job.

Report a concern   January 5, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Our service experience was what we have come to expect from your service department…..excellent in all regards. Keep up the good work! One suggestion: better signage on how to get to the service door while all the construction is going on.

Report a concern   December 31, 2023 — Rated 10 out of 10 by H.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Always bee a General Motors family

Report a concern   December 31, 2023 — Rated 10 out of 10 by Catarina Kirby Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had 2 recalls on my Buick, and even though it was Christmas week, they were able to get everything handled. Dave was great at letting me know when it was done

Report a concern   December 30, 2023 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quality vehicle and great serviced.

Report a concern   December 30, 2023 — Rated 10 out of 10 by Jerald Pulliam Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great service so far


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