Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 28, 2024 — Rated 10 out of 10 by Ernest Wheeler Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service
Report a concern   March 25, 2024 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people

Report a concern   March 25, 2024 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Top rate products

Report a concern   March 21, 2024 — Rated 10 out of 10 by Nancy Good Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very fast service. Easy to work with and accommodating. I have to drop my truck off and pick up after hours and they always make it work with no issues.

Report a concern   March 20, 2024 — Rated 10 out of 10 by John Benett Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service and staff are all amazing

Report a concern   March 16, 2024 — Rated 10 out of 10 by N.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Process was no pressure and efficient.

Report a concern   March 16, 2024 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly customer service in the service center. Lounge area clean and comfortable.
Report a concern   March 13, 2024 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and efficient. Great customer service at the dealership in the service dept

Report a concern   March 9, 2024 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people are wonderfully helpful and friendly!
Report a concern   March 9, 2024 — Rated 10 out of 10 by T.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

People are friendly and easy to work with.
Report a concern   March 9, 2024 — Rated 10 out of 10 by N.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

No hassle - literally every other place I went "claimed" no hassle, but then tried to talk me out of
leaving....

Report a concern   March 9, 2024 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin Auto (Lexington - Buick) is a great car service provider!!! No other company comes close.....

Report a concern   March 9, 2024 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick courteous service

Report a concern   March 9, 2024 — Rated 10 out of 10 by G.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Saturday appointments

Report a concern   March 9, 2024 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Generally good service, nice people.
Report a concern   March 9, 2024 — Rated 10 out of 10 by T.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I had great customer service but also understanding of my timing of my next vehicle.
Report a concern   February 29, 2024 — Rated 10 out of 10 by Kyle Cook Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional and respectful technicians, a whole turn around from service I've received from local Chevrolet dealerships.

Report a concern   February 27, 2024 — Rated 10 out of 10 by Edward Ditto Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They do what they say and do it on time.
Report a concern   February 23, 2024 — Rated 9 out of 10 by Brian Disney Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast turn around.
Report a concern   February 22, 2024 — Rated 10 out of 10 by V.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous personal in the service department. Everything was explained to on the service of my vehicle.

Report a concern   February 22, 2024 — Rated 10 out of 10 by L.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was fantastic to talk to and went above and beyond trying to help me find a truck that fit my needs and was something I liked. Even though I haven't made a purchase yet, I would certainly recommend friends and family seeing Catarina at Don Franklin for their next GM purchase.

Report a concern   February 22, 2024 — Rated 10 out of 10 by G.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Finally can make an appointment and get in promptly rather than having to wait 2 or 3 weeks as was practice in recent past. This was not reasonable when you had a serious repair issue. In the last year I had to take vehicle to Rod Hatfield twice for repairs when unable to get in to use your service.
Report a concern   February 22, 2024 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

While traveling for work, my 2023 GMC 3500 truck ran into problems that turned out to be bad fuel injectors. My first time ever contacting this dealership, every single person was not only professional and helpful, but worked HARD to find a way to get the part FAST and get me a service appointment STAT. The repair was done in a reasonable amount of time and they made something that seemed difficult actually go very smoothly and easily. Great great experience.
Report a concern   February 22, 2024 — Rated 10 out of 10 by R.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Bryan turnage
Report a concern   February 21, 2024 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast and friendly. Very knowledgeable and very understanding.
Report a concern   February 19, 2024 — Rated 10 out of 10 by C.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Super nice people. Jennifer Belcher is the best, she gets you in and out in a couple hours when purchasing a new car
Report a concern   February 17, 2024 — Rated 10 out of 10 by Isaac Ochoa Don Franklin Lexington GM Sales Department
What do you like about our products and services?

BEN is the best and always working with the best financial that makes all the difference when it comes to any approval. This is my lifetime dealership and will not change it for nothing.
thank you for all hard work for us.
Report a concern   February 17, 2024 — Rated 10 out of 10 by William Landrum Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We have traded there several times. Catarina Kirby is a real good sales person!

Report a concern   February 17, 2024 — Rated 10 out of 10 by C.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Buick Encore
M J Carpenter
Caterina
Report a concern   February 12, 2024 — Rated 9 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

all good very quick service

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