Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 7, 2024 — Rated 10 out of 10 by Ronnie Chaffins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Finding the problem for a check engine light on, service scheduling and speed of part being received was taken care of perfectly. Also great when the particular part and labor was covered under warranty.

Report a concern   May 7, 2024 — Rated 10 out of 10 by Martin Prather Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Stephen Johnson and Cat were amazing. We will refer everyone that we know in the market to them. Amazing experience!!

Report a concern   May 7, 2024 — Rated 10 out of 10 by P.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great services

Report a concern   May 7, 2024 — Rated 10 out of 10 by Russell Miller Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catalina was the best sales person I ever did business with. I have owned 25 or so cars and trucks and like to trade a lot this was by far the best experience ever. I thought no way this will be possible and her response was challange excepted. She found discounts I never knew were a thing. I will never by another vehicle from anyone else you have a customer for life.

Report a concern   May 7, 2024 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt, courteous and high quality.

Report a concern   May 7, 2024 — Rated 9 out of 10 by Ken Domanski Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very helpful workers.

Report a concern   May 7, 2024 — Rated 10 out of 10 by P.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service center is courteous and prompt.

Report a concern   May 7, 2024 — Rated 10 out of 10 by Leslie Trapp Don Franklin Lexington GM Service Department
What do you like about our products and services?

The GMC Service Techs consistently display a professional no-nonsense can-do attitude at Don Franklin.

Report a concern   May 7, 2024 — Rated 10 out of 10 by L.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

good service

Report a concern   May 6, 2024 — Rated 10 out of 10 by Tony Lyle Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything was good

Report a concern   April 30, 2024 — Rated 10 out of 10 by Richard Adams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Professionalism, courteous, and knowledgeable staff! Especially Ben Rollins!!!! He was a pleasure to work with and look forward to future opportunities to purchase from him
Rick Adams

Report a concern   April 30, 2024 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, helpful employees.
Location close to my home.
Good service and maintenance on my car.

Report a concern   April 30, 2024 — Rated 10 out of 10 by Rechelle White Don Franklin Lexington GM Service Department
What do you like about our products and services?

Nice and honestly to the customer with this experience I have had

Report a concern   April 30, 2024 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are friendly and helpful

Report a concern   April 30, 2024 — Rated 10 out of 10 by Eric Lizer Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Such an easy process to get signed up!
Customer service is top-notch.
Kelvin was awesome to deal with, no pressure, hit my price point. Andre ran me through the features of the car and was outstanding!

Report a concern   April 23, 2024 — Rated 10 out of 10 by Danny Hammond Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Fair pricing Great Staff Great Communication.

Report a concern   April 18, 2024 — Rated 10 out of 10 by W.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

they have performed service work on time. The staff are knowledgeable and friendly .

Report a concern   April 17, 2024 — Rated 10 out of 10 by C.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I liked that the technician and the service department person kept in touch with me and that the needed part was available.

Report a concern   April 10, 2024 — Rated 10 out of 10 by James Milam Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Jennifer in the service department is very knowledgeable, professional, an always willing to help her customers out.
She makes it very easy to schedule an appointment, an keeps you up dated on the progress an cost of your service.

Report a concern   April 10, 2024 — Rated 10 out of 10 by Barry Henderson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Top notch dealership with the highest quality peeps

Report a concern   April 10, 2024 — Rated 10 out of 10 by S.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina K was very knowledgeable, professional and yet she has a great skill of making you feel as if you had known her as a friend for years. She also made the whole process seamless from looking online & answering questions, to our visit to test drive, and to the final step of purchase.

Report a concern   April 10, 2024 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff !!

Report a concern   April 4, 2024 — Rated 10 out of 10 by A.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

She is so friendly

Report a concern   April 3, 2024 — Rated 10 out of 10 by James Milam Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Are salesman Andri did an excellent job, very knowledgeable, professional, an caring.
This was the third vehicle we've purchased from this dealership, very good to work with folks, honest, trustworthy.

Report a concern   April 2, 2024 — Rated 10 out of 10 by R.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Excellent service.

Report a concern   April 1, 2024 — Rated 10 out of 10 by Larry Crosthwaite Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci is always very prompt in keeping me informed about the status of repairs. Great people to trust for keeping your vehicle in good working order.

Report a concern   March 31, 2024 — Rated 10 out of 10 by Lori Hawkins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My whole experience was Excellent! No hassle, no pressure, I was asked what I was looking for and I was listened to. No run a rounds!! Hands Down BEST Car lot experience, EVER!!!

Report a concern   March 30, 2024 — Rated 10 out of 10 by Thomas Eblen Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always reliable service

Report a concern   March 30, 2024 — Rated 10 out of 10 by E.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and prompt service.

Report a concern   March 28, 2024 — Rated 10 out of 10 by Joseph Allen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I was very well taken care of by two of your associates and enjoyed the car buying experience, possibly for the first time. Will highly recommend in the future.


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