Customer Testimonials
Ben Rollins was excellent to work with.
very professional salesperson and very knowledgeable all the options on the vehicle I purchased.
Salesman Ethan was super
Outstanding service- Ben is a Excellent salesman .
Over the years, I have bought many vehicles from several dealerships without question Caterina Kirby was the most knowledgeable sales persons I’ve ever had the experience to do business with And at no time was she pushy or forceful. She was extremely helpful, answered all my questions in very Responsive to my phone calls
I just leased my third vehicle from Marc Franko at this dealership. I absolutely love the service we receive. Whether I'm in for an oil change or leasing a new car, I always have a good experience.
Ben Rollins was exceptional to deal with. He was kind, knowledgeable, did not apply pressure, and freely disclosed important information without being asked. He made our experience quite easy, relaxed, and enjoyable.
Sales rep was very knowledgeable and friendly, I like certain features on the GMC
Fast and friendly!
Easy scheduling, good customer support and quick service!
Dave was great, always friendly and kept me informed on my vehicle’s service.
People
Service center takes great care of my Buick!
Sales, services and the total experience
Great information from the department about today's service and service performed quickly.
They have great vehicles. The customer service is superb!
Ease of appointments,, good work, great prices and most all employees are great!
You knew what to do in fixing my fuse box.
Then oil change and tire rotation done by appointment on a Saturday while I waited!
Good work
Great service
This is the 3rd vehicle I have purchased from Don Franklin Auto group in 4 years. The sales team has been phenomenal in making the car buying experience pleasurable. Cordarius and the rest of the Don Franklin Lexington staff were great to work with.
Professional and friendly. Also very detailed oriented!
Immediate care and attention. James was a tremendous help.
Well, I bought a Cadillac so I can't really say anything about the product or service since Don Franklin isn't a Cadillac dealer. The back hatch needed to be reprogramed and should have been done while the car was on the lot or before I left with the car. Took a little over a week to get the appointment to get it fixed. ( had to call twice to get the appt.) then it only took 15 minutes to reset. No owners manual was in the car and the salesman said If I needed to figure out all the bells and whistles I could watch YouTube! I found that odd. When have been nice if he offered to get one for the car. especially for the price I paid for the car. Its supposed to have a net for the back to hold groceries or etc. He was gonna get ones of those but haven't heard anything about that. Salesman and service department lady I talked to was very nice.
The service group realizes that if they don’t provide superior customer service, the customer will go elsewhere. I’ve always been treated like my business matters to them.
I love my SUV and the service staff are friendly and keep you informed of progress. The sales folks do not pressure you.
Plus I like the cars they sell
I appreciate the professionalism and quickness of service.
I like my Buick Encore. Looking forward to have it for a long time. Keeping maintenance done and bringing to dealership gets the best results with the oil changes & ect. Thanks to the staff for always being there keep up the good work
Timely service from a positive team!
Always professional and if by a small chance something was amiss, always taken care of in a timely fashion and fairly!
Fair no pressure buying experience