Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 16, 2024 — Rated 10 out of 10 by Bryan Gannon Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff like Dawn and David in the service department are very professional and kind. They are very knowledgeable and always provide exceptional customer service.

Report a concern   October 16, 2024 — Rated 10 out of 10 by V.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick response and updates

Report a concern   October 15, 2024 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and helpful service. Went above and beyond to help us! Love my car!

Report a concern   October 15, 2024 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I arrived by the scheduled time and they were ready to service the car. Did a thorough job and told me exactly the service they performed.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Earl Hickerson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I love GM products. I have owned GM for 50 years now. You cannot beat the performance and quality that gm puts in every vehicle

Report a concern   October 14, 2024 — Rated 10 out of 10 by C.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Being courtesy . Not pushing.

Report a concern   October 13, 2024 — Rated 10 out of 10 by A.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My service tech was friendly and helpful as always.

Report a concern   October 12, 2024 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy!

Report a concern   October 12, 2024 — Rated 10 out of 10 by L.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast Friendly

Report a concern   October 12, 2024 — Rated 10 out of 10 by I.R.E.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Polite and courteous.

Report a concern   October 12, 2024 — Rated 10 out of 10 by E.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism of employees

Report a concern   October 11, 2024 — Rated 10 out of 10 by H.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

You cannot get an appointment in a reasonable amount of time. A month out seems like a very long time to have to wait for service. Kaci does take care of me when i have an emergency.

Report a concern   October 10, 2024 — Rated 10 out of 10 by F.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service and on time

Report a concern   October 10, 2024 — Rated 10 out of 10 by J.P.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very knowledgeable staff, you don’t have to deal with back and forth efforts with offers from the managers, always a good experience! We can’t say enough about Catarina, she is a joy to work with! This is our third purchase from Catarina Kirby.

Report a concern   October 10, 2024 — Rated 10 out of 10 by Carl Westerfield Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly. On time.

Report a concern   October 10, 2024 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your employees are professional and very helpful, they get me in and out quickly and do a good job

Report a concern   October 10, 2024 — Rated 10 out of 10 by K.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast
Efficient
Professional

Report a concern   October 10, 2024 — Rated 10 out of 10 by H.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Efficient and friendly

Report a concern   October 9, 2024 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Knowledgeable sales people that really want to match you to the vehicle you want.

Report a concern   October 8, 2024 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They are the best

Report a concern   October 8, 2024 — Rated 10 out of 10 by T.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!

Report a concern   October 5, 2024 — Rated 10 out of 10 by Faith Evans Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Kanon was outstanding. I am glad my friend Pauletta recommended him. She bought a Genesis and loved it. I was very pleased with his service and his listening skills. I got a brand new car and drove away happy, although I dropped serious money! I love my car and already have a name for it.

Report a concern   October 5, 2024 — Rated 9 out of 10 by J.M.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service

Report a concern   October 3, 2024 — Rated 10 out of 10 by Stefan Morgan Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and efficient service.

Report a concern   October 3, 2024 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is overly friendly and helpful.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Edward Muscarella Don Franklin Lexington GM Service Department
What do you like about our products and services?

I’ve had dependable and reliable service from Don Franklin since purchasing my 2017 Silverado. I’ve received a few nice perks for being a loyal / repeat customer to their service department. They’ve been honest regarding my service needs and continue to provide the quality of care my Silverado requires to maintain awesome performance.

Report a concern   October 3, 2024 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt courteous service and personnel

Report a concern   October 3, 2024 — Rated 10 out of 10 by Jared Eldridge Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Connor went way above the call of duty to help us. We had bought a car from him from the last dealer he worked. I kept him’s number so I can deal with him again and he was wonderful. I couldn’t ask better of a sales person.

Report a concern   October 3, 2024 — Rated 10 out of 10 by D.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department always meets my family needs . Service is always done in a timely manner and friendly staff.

Report a concern   October 3, 2024 — Rated 10 out of 10 by N.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is always so helpful and polite…. Love my new Envista


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