Customer Testimonials

Excellent product and friendly service

Welcoming and friendly

Great service from Ross. Thank you!!

speedy work and great service

I appreciate the help adam gave and his willingness to find what I was looking for.

Plenty of selections

I’ve been buying vehicles from Don Franklin for many years and I’ve always been very satisfied not only with the products but also the customer service and the sales

Service was done quickly, the service manager’s were very courteous also.

Adam Capp is the best,your service department is the best. Ford trucks Rock!

Friendly clean and got the job done quickly

Quick in and out

Friendly and accurate. Honest

I have purchased our last 4 vehicles from Don Franklin because the business is so easy to work with! Service department in Campbellsville is top notch!

Good price

Friendly people great services good quality parts, prices and vehicles

They have always worked with me to accomplish what needed to be done.

Adam Capps was hands down an amazing person to work with! He went well above and beyond my expectations! Would highly recommend going to see him on your next new used vehicle! You will not be disappointed.

Great and fast s

Professional, accurate, and trustworthy.

Adam Capp is the best!!

I appreciate that Don Franklin stands behind their vehicles and Adam Capps always treats us great!

Two Enthusiastic Testimonials for The Don Franklin Auto Group!

When it comes to outstanding car-buying experiences, Don Franklin Auto Group truly stands out. From the moment we entered their dealership, we were welcomed with warmth and respect, instantly making us feel like part of their family. The team’s remarkable service exceeded our expectations. They took the time to understand our needs and offered a relaxed, pressure-free environment that empowered us to make informed decisions. The personal attention we received from the staff was not just a service, but a genuine care that made us feel valued.

We extend our sincere gratitude to Tim Harwick for transforming our car-buying journey into something extraordinary. His professionalism and unwavering dedication to customer satisfaction are unmatched. Tim didn’t just facilitate a seamless purchase; his thoughtful follow-ups months later demonstrated how much he cherishes his customers. His commitment to customer satisfaction is a testament to the unique qualities of the 27 Don Franklin Auto Group dealerships, instilling confidence in every potential buyer.

Our appreciation extends beyond our personal experience. We want to highlight a story about a family friend who enjoyed working with Dan Franklin. During their visit to see us in Columbia, KY, our friend explored the Ford dealership in Columbia to look at SUVs. Dan's exceptional hospitality left an indelible mark.

This experience with Dan Franklin highlights the exceptional service at this dealership. After returning to Austin, TX, our friend couldn’t stop praising Dan's professionalism and attentiveness, grounded in Christian values. This admiration inspired him and his wife to purchase a their SUV from Don Franklin Auto Group in Columbia, Kentucky right from their home in TX. Dan’s dedication to ensuring a smooth and enjoyable buying process—from providing personalized support during their shopping experience to arranging for the SUV's delivery to their home in Cedar Park, a suburb of Austin, TX—truly sets Don Franklin Auto Group apart.

Whether Tim Harwick makes you feel valued long after the sale or Dan Franklin goes above and beyond for a long-distance customer, this dealership exemplifies what it means to prioritize the customer. They don’t just sell cars; they build relationships grounded in trust, respect, and unwavering dedication to excellence. They treat their customers as they would like to be treated themselves.

For anyone seeking more than just a dealership—an experience that inspires confidence and makes you feel genuinely appreciated—we wholeheartedly endorse the Don Franklin Auto Group. They offer exceptional vehicles and an extraordinary way of doing business. We encourage you to visit their dealership and experience their exceptional service for yourself.

With appreciation,
P.J. & Deborah Hicks
Columbia, KY

Personal, friendly service. I might add more after the closing.

Convenient and friendly

Good service completed on time

Great customer service from Curtis. The pickup & return auto at work is very convenient.

Everyone is very friendly and helpful. Definitely recommend 10 out of 10

Very friendly service. Efficient and knowledgeable.

Cody knows what he is selling and made the process simple .

Great customer service.