Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 5, 2025 — Rated 10 out of 10 by S.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Love dealing with Ross when we buy cars. The service department always repairs any problem we have.

Report a concern   February 5, 2025 — Rated 10 out of 10 by Julia Adkins Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The entire staff was very professional and friendly. Cody was the salesman that took care of us. He did a great job! He was very knowledgeable about the truck we bought and was friendly and polite. We are very pleased with the truck.

Report a concern   February 5, 2025 — Rated 10 out of 10 by Bradford Jessie Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer Service

Report a concern   February 5, 2025 — Rated 9 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

Warranty

Report a concern   February 5, 2025 — Rated 10 out of 10 by James Morris Don Franklin Ford - Service
What do you like about our products and services?

The salesman has done everything he possibly could to help in the time of need.
Report a concern   February 4, 2025 — Rated 10 out of 10 by A.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

All around great.

Report a concern   February 4, 2025 — Rated 9 out of 10 by Russell Detherage Don Franklin Ford - Service
What do you like about our products and services?

Employees are friendly and they are prompt with scheduled service. They will also listen to me when I voice a concern with my vehicle and check things they wouldn't on a normal service.
Report a concern   February 4, 2025 — Rated 9 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have had good luck with the service department in Russell Springs after I bought my last car from you. The salesman Scott at Columbia has been very friendly and informative about what vehicles you have in stock.
Report a concern   February 4, 2025 — Rated 10 out of 10 by L.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent customer service, made the whole process smooth and flawless!

Report a concern   February 4, 2025 — Rated 10 out of 10 by J.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly

Report a concern   February 4, 2025 — Rated 10 out of 10 by R.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales people were very helpful

Report a concern   January 31, 2025 — Rated 10 out of 10 by Maxine Walker Don Franklin Ford - Service
What do you like about our products and services?

Service after the sale makes me a returning customer.
Report a concern   January 31, 2025 — Rated 9 out of 10 by C.C. Don Franklin Ford - Service
What do you like about our products and services?

Get in and get out Good

Report a concern   January 31, 2025 — Rated 10 out of 10 by L.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman Adam Capps was very polite and very helpful in getting my truck ready as quickly as possible , was very helpful in working with me and my work schedule. Good man
Report a concern   January 31, 2025 — Rated 10 out of 10 by R.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I really appreciate the Franklin family’s drive to provide great vehicles and the effort they go through to get them.
Report a concern   January 30, 2025 — Rated 10 out of 10 by L.L. Don Franklin Ford - Service
What do you like about our products and services?

Quick service
Report a concern   January 30, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps with Don Franklin Ford in Columbia Ky is the best!
Report a concern   January 29, 2025 — Rated 10 out of 10 by M.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was great to work with very helpful

Report a concern   January 28, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps
Report a concern   January 28, 2025 — Rated 10 out of 10 by J.H. Don Franklin Ford - Service
What do you like about our products and services?

Last service was much improved and smooth. I was well pleased with everything .
Report a concern   January 28, 2025 — Rated 10 out of 10 by Thomas Palmer Don Franklin Ford - Service
What do you like about our products and services?

I have been pleased with the service I have been given each and every time I have come
Report a concern   January 28, 2025 — Rated 10 out of 10 by Donnie Jessie Don Franklin Ford - Service
What do you like about our products and services?

Fast and friendly

Report a concern   January 28, 2025 — Rated 10 out of 10 by Mary Cofer Don Franklin Ford - Service
What do you like about our products and services?

Great service

Report a concern   January 28, 2025 — Rated 10 out of 10 by Karen Mowers Don Franklin Ford - Service
What do you like about our products and services?

Very friendly employees always offering any help or info needed. The service was excellent and sone in a timely manner. Have always had a more than pleasant experience with Don Franklin Motors!
Report a concern   January 28, 2025 — Rated 10 out of 10 by D.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We/I have always felt like we were part of the family!

Report a concern   January 28, 2025 — Rated 10 out of 10 by James Hunt Don Franklin Ford - Service
What do you like about our products and services?

Columbia shop is great i live in glasgow the glasgow shop no good
Report a concern   January 28, 2025 — Rated 10 out of 10 by M.H. Don Franklin Ford - Service
What do you like about our products and services?

The customer service department is always friendly and helpful! The service team is also very friendly and take care of your vehicle quickly and efficiently!

Report a concern   January 26, 2025 — Rated 10 out of 10 by D.C. Don Franklin Ford - Service
What do you like about our products and services?

Quick reliable service and friendly employees.

Report a concern   January 26, 2025 — Rated 10 out of 10 by Johnny Hale Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly, knowledgeable personnel and a family-owned business.
Report a concern   January 24, 2025 — Rated 10 out of 10 by Kenneth Sanders Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

very easy timely experience got the truck i wanted and on my way home in no time

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