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Customer Testimonials
Great selection & prompt friendly service
Steve was great! They completed the service on my F-150 in a very timely manner. Great customer service to boot! 10/10 reccommend.
Ross was exceptional! He found the exact vehicle that I wanted!
Bing dealing with Don Franklin for 25years great bounce of people to deal with
Love my Ford Maverick. Had it worked on for recalls and also added a cover and good service
On time and friendly thanks will be back
The Gentleman I worked with for my out of State trade in/ sale, Mr. Adam Capps, is simply put,… outstanding. His straight-up, honest mannerisms and business etiquette were a joy to see, and rarely witnessed nowadays,…..a true man in this World. I’m in my mid 50’s so I’ve dealt with many Dealerships over the years,…..and without question, he’s the best Ford Representative I’ve ever worked with. If I could give him a raise, I wouldn’t hesitate. I’d like to see where this man is 20 years from now, his nature dictates no less than success.
Prompt service
I have purchased 2 trucks from Don Franklin and they have always treated me good servicing my vehicles.
Friendly, caring, knowledgeable, professional
Salesman Adam Capps is,…. simply put,…. Outstanding. You can tell he comes from a good family, by the way he carries himself and his honest, straightforward business etiquette. His attention to detail is second to none,….. if I could give him a raise, I wouldn’t hesitate. With his personality and nature, I’d surely like to see where he ends up in this World,….rare to see nowadays.
Don Franklin Ford is a friendly dealership with down-home service, and they appreciate your repeated business. They make a great effort to make customers satisfied and respected. As for Ford Motor Company, we love their products! We were very satisfied with our purchase and the purchasing process.
Don Franklin in Columbia. Great transaction and very helpful and friendly. Been buying from the Franklins for a while! Vehicle is just like new! Very pleased. Go see them for your next vehicle. You won’t be disappointed!
Quick and reliable service.
I was treated with the utmost respect and my individual situation was taken seriously during the entire process.
Prompt, efficient, and friendly service.
Most professional, honest dealership in the entire Louisville, Lexington and surrounding area.
Joy to visit, fast, courteous friendly service and sales staff.
The gentleman at the Service Department was very friendly and helpful.
Ross Schambon was absolutely wonderful to work with. He promptly answered all questions and led my wife and I through the purchase remotely. Everything about the transaction was smooth. I would recommend Don Franklin Ford to anyone!
Easy people to work with
Always informative of service due
Service Dept. was very professional.
Everyone we worked with was super helpful and so friendly!
Great service. Awesome place to buy a vehicle. They make the process so easy. Had the best salesman. Thanks again Jordan Mann
Service folks r great to work with
Very accommodating and professional.
Nice folks.
Sales persons are very accommodating and attentive. Great selection of vehicles
First time buying from Don Franklin. The salesman was great and friendly. The best dealership around.
Great service our car was fixed very fast
This dealership went above and beyond for us! Mr. Franklin himself helped ensure that we got everything that we needed. We were in a difficult situation where it would have been easy to take advantage and they did nothing but take the best absolute care of us! Forever grateful that we found them and will most definitely be purchasing our vehicles from them from here forward!