- Phone: 270-384-3016
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Customer Testimonials
Did the work right the first time
Cody was great very informative and helpful though the process
I’m z plan customer…they answered all my questions on my quest to find new truck.
Good service done on time
Pick up service and polite
Ford has been a company I’ve had for over 40 years. Good quality
The employees
Always wonderful service during and after the sale.
Cars seem to be checked out and reliable. Dominic went above and beyond to help me find my car! He even talked to me in the parking lot while it was coming a rain storm. Great service!
Cody was a great person to work with!
Great service center.Very personal service get you in and out on time. Love the new building. Great sales crew.
The tech didn’t put a new service sticker on the windshield.
Very friendly people and really helpful and per factional and have a great quality of car’s and trucks.ect and will do their best to help people I would recommend Don Franklin to anyone
Ross was amazing to work with. Very polite and courteous about waiting to make sure the trucks that were getting delivered were exactly what they said before pulling my credit. Answered all my questions and helping me find more trucks that were looking to purchase.
Products - Ford has given me 35 years of very good cars. And Don Franklin have proven to be several cuts above in providing customer service. I would recommend them to all.
They were great
Every one was very helpful
Great!!!
Promptness and quick service
Everyone was friendly and seemed to have a interest in helping me to take care of my situation and worked on my vehicle problems quickly and fairly priced, so thanks to all involved.
I always feel like my vehicle is safe and will get me where I need to go. The service techs always make sure everything is in working order. They are always kind and easy to work with.
Great service and fast service, I'm very happy with Don Franklin Ford service in Columbia, Ky.
OEM replacement parts are used here.
Service personnel and leadership teams are attentive to customer’s concerns.
Waiting areas are clean and comfortable.
Service personnel keeps customers updated on wait times for their vehicles.
Overall very pleasant experience at this dealership.
The Service Department always Get You In And Fixed Very Nice People
Very friendly staff.
on time, and thourgh.
Great service!
We've bought a number of vehicles from you and always are treated well for purchase and service!!! Everyone kind and helpful
Family communication and focus on customer satisfaction
Friendly