Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 10, 2026 — Rated 10 out of 10 by E.C. Don Franklin Ford - Service
What do you like about our products and services?

Professional

Report a concern   August 10, 2026 — Rated 10 out of 10 by R.B. Don Franklin Ford - Service
What do you like about our products and services?

Very efficient and dependable.

Report a concern   August 10, 2026 — Rated 10 out of 10 by Rebecca Harper Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service and Mr. Ross Schabom has been one of the best to work with very proud to work with him and you’re amazing team

Report a concern   August 10, 2026 — Rated 10 out of 10 by Thomas Mccauley Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   August 10, 2026 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

You stand behind what you sell

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.T. Don Franklin Ford - Service
What do you like about our products and services?

Always friendly and clean. The warranty with Franklin service is a huge plus. Takes away a lot of future worries.

Report a concern   August 10, 2026 — Rated 10 out of 10 by W.G. Don Franklin Ford - Service
What do you like about our products and services?

The staff at Don Franklin Ford Columbia is always incredibly helpful.

Report a concern   August 7, 2026 — Rated 10 out of 10 by Glenn Stearns Don Franklin Ford - Service
What do you like about our products and services?

Friendly and professional employees!

Report a concern   August 3, 2026 — Rated 10 out of 10 by Joe H Curtis Don Franklin Ford - Service
What do you like about our products and services?

So far I've never had a long wait to get scheduled for service and their work has always been very satisfactory. Some DF locations are booking two weeks ahead which is hard for us to do. Thank you for your prompt service.

Report a concern   August 2, 2026 — Rated 10 out of 10 by B.T. Don Franklin Ford - Service
What do you like about our products and services?

Was very nice and has reasonable prices

Report a concern   July 31, 2026 — Rated 10 out of 10 by Jill Chandler Don Franklin Ford - Service
What do you like about our products and services?

My service person
Was great . I do not llive in town
And would have liked a linc that could be connected to my checking account. All of DON Franklin people are polite and helpful

Report a concern   July 31, 2026 — Rated 10 out of 10 by Linae Rice Don Franklin Ford - Service
What do you like about our products and services?

Awesome customer service and the Christian praise music really helps

Report a concern   July 31, 2026 — Rated 10 out of 10 by Dale Stilts Don Franklin Ford - Service
What do you like about our products and services?

I like how nice and truthful about their vehicles and their personalities,they stick to their word and very nice to everyone.

Report a concern   July 31, 2026 — Rated 10 out of 10 by K.S. Don Franklin Ford - Service
What do you like about our products and services?

Nice facility and helpful and informative staff

Report a concern   July 29, 2026 — Rated 10 out of 10 by Omayra Laboy Don Franklin Ford - Service
What do you like about our products and services?

Todo, la amabilidad, lo rápido que trabajan.

Report a concern   July 29, 2026 — Rated 10 out of 10 by E.B. Don Franklin Ford - Service
What do you like about our products and services?

That you would know if anything is going to happen before and maybe take care of it

Report a concern   July 29, 2026 — Rated 10 out of 10 by Della Shaw Hare Don Franklin Ford - Service
What do you like about our products and services?

You carry a large inventory and I get help with any issues. The salesmen and everyone else have been super!

Report a concern   July 29, 2026 — Rated 10 out of 10 by Vickie Froedge Don Franklin Ford - Service
What do you like about our products and services?

Good Management and service

Report a concern   July 29, 2026 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Service was done as promised. Small issue at the end but it was remedied quickly .

Report a concern   July 28, 2026 — Rated 9 out of 10 by Gregory Brown Don Franklin Ford - Service
What do you like about our products and services?

They did everything right in my eyes. And communicated during the service.

Report a concern   July 27, 2026 — Rated 10 out of 10 by K.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer service

Report a concern   July 27, 2026 — Rated 10 out of 10 by B.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great sales staff and great sales service.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Jared Boddy Don Franklin Ford - Service
What do you like about our products and services?

Excellent A+

Report a concern   July 27, 2026 — Rated 10 out of 10 by Forrest Mcguire Don Franklin Ford - Service
What do you like about our products and services?

We went to Columbia Ky for our new truck. We were greeted by Ross and he was so very helpful, kind and respectful. He answered all our questions with patience and understanding. I would recommend him and Don Franklin Ford in Columbia.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Kelly Wheeler Don Franklin Ford - Service
What do you like about our products and services?

The friendly service.

Report a concern   July 27, 2026 — Rated 9 out of 10 by R.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The willingness to work with you to get the vehicle you want at the the payment you want.

Report a concern   July 24, 2026 — Rated 10 out of 10 by M.B. Don Franklin Ford - Service
What do you like about our products and services?

Fast, efficient, and always friendly

Report a concern   July 24, 2026 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

The service people are friendly and efficient in getting whatever service completed that I need to have done.

Report a concern   July 23, 2026 — Rated 10 out of 10 by Floyd Marr Don Franklin Ford - Service
What do you like about our products and services?

Excellent service

Report a concern   July 23, 2026 — Rated 10 out of 10 by Marcy Ryan Don Franklin Ford - Service
What do you like about our products and services?

I appreciate the professionalism that is shown and the work that they offer. They are friendly and helpful.


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