Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 24, 2026 — Rated 10 out of 10 by G.N.I. Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   August 21, 2026 — Rated 10 out of 10 by G.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Gauge was a pleasure to work with. Pleasant, helpful and responsive. Made the transaction easy and efficient.

Report a concern   August 20, 2026 — Rated 10 out of 10 by J.U. Don Franklin Ford - Service
What do you like about our products and services?

It was very easy to get an appointment. Service department in Columbia is fantastic!

Report a concern   August 17, 2026 — Rated 10 out of 10 by J.P. Don Franklin Ford - Service
What do you like about our products and services?

Very helpful and professional. Don Franklin for is perfect place to have vehicle serviced/ worked on.

Report a concern   August 17, 2026 — Rated 10 out of 10 by James Schott Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps was very nice and attentive to our needs. We really liked his attention to our needs.

Report a concern   August 17, 2026 — Rated 10 out of 10 by T.H. Don Franklin Ford - Service
What do you like about our products and services?

Excellent

Report a concern   August 15, 2026 — Rated 10 out of 10 by R.A. Don Franklin Ford - Service
What do you like about our products and services?

Nice, friendly clean store and they get it fone

Report a concern   August 15, 2026 — Rated 10 out of 10 by M.S. Don Franklin Ford - Service
What do you like about our products and services?

Honesty and price. Friendly staff

Report a concern   August 15, 2026 — Rated 10 out of 10 by V.W. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly

Report a concern   August 15, 2026 — Rated 9 out of 10 by Freddie Sayers Don Franklin Ford - Service
What do you like about our products and services?

The service advisor

Report a concern   August 14, 2026 — Rated 10 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

Service is good and fast!

Report a concern   August 14, 2026 — Rated 10 out of 10 by S.H. Don Franklin Ford - Service
What do you like about our products and services?

Your service staff is excellent! In and out fast and decent prices!

Report a concern   August 14, 2026 — Rated 10 out of 10 by T.S. Don Franklin Ford - Service
What do you like about our products and services?

Got in an out not a lot of wait and fixed a recall fixed I didn’t know about

Report a concern   August 14, 2026 — Rated 10 out of 10 by Don Griffin Don Franklin Ford - Service
What do you like about our products and services?

Customer service is top notch.

Report a concern   August 14, 2026 — Rated 10 out of 10 by Cindy Loyall Don Franklin Ford - Service
What do you like about our products and services?

Service was great. Didn’t wait long, got in and out quickly.

Report a concern   August 14, 2026 — Rated 10 out of 10 by B2m Plumbing Don Franklin Ford - Service
What do you like about our products and services?

Strait forward service and good work

Report a concern   August 14, 2026 — Rated 10 out of 10 by A.S. Don Franklin Ford - Service
What do you like about our products and services?

Easy to come to the service department

Report a concern   August 13, 2026 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Little pricey

Report a concern   August 12, 2026 — Rated 10 out of 10 by Kevin Wood Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I’ve personally bought 6 vehicles from them and they always come thru and even delivered my last purchase was delivered to my door. Awesome service!

Report a concern   August 12, 2026 — Rated 10 out of 10 by J.C.R. Don Franklin Ford - Service
What do you like about our products and services?

Loved the service and hospitality, they were very nice and welcoming as well.

Report a concern   August 11, 2026 — Rated 10 out of 10 by Robin Smith Don Franklin Ford - Service
What do you like about our products and services?

The variety

Report a concern   August 11, 2026 — Rated 10 out of 10 by Dean Bomar Don Franklin Ford - Service
What do you like about our products and services?

I am a true Ford guy.

Report a concern   August 11, 2026 — Rated 10 out of 10 by Trevor Mcwhorter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We’ve bought twice now (‘23 Traverse, ‘25 Equinox) from DF Columbia because of Jordan Mann. He is a great example of the difference customer service can make. He is attentive and accessible. He takes initiative and advocates for his customer.

Buying vehicles mostly seems like a losing proposition and large purchases can be unnerving, but Jordan puts his clients at ease.

We’re pleased with our purchase and vehicle. But those can be found anywhere. The trust and customer service really make the difference.

Report a concern   August 11, 2026 — Rated 10 out of 10 by T.H. Don Franklin Ford - Service
What do you like about our products and services?

Service is great! They keep you informed and they do a great job!

Report a concern   August 11, 2026 — Rated 10 out of 10 by Christopher Jessee Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No pushy sales. Tommy was easy to work with. And wasn’t pushy about making a sale

Report a concern   August 10, 2026 — Rated 10 out of 10 by Sandra Parent Don Franklin Ford - Service
What do you like about our products and services?

Our salesman, Adam Capp, is trustworthy and does his best to find exactly what you’re looking for in a vehicle. He also makes sure all is going well after the sale. Since that is a rare attribute for a car salesman, I recommend him and your company for a perfect buying experience, plus a love my Toyota and my husband loves his Ranger.

Report a concern   August 10, 2026 — Rated 10 out of 10 by K.G. Don Franklin Ford - Service
What do you like about our products and services?

good work. easy to work with.

Report a concern   August 10, 2026 — Rated 10 out of 10 by T.P. Don Franklin Ford - Service
What do you like about our products and services?

Services were good

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.M. Don Franklin Ford - Service
What do you like about our products and services?

We appreciate your attentiveness concerning what we like and listened to our needs, when trading vehicles.
You are always there, ready to help us with any issues we might encounter.
Thank you for your service!

Report a concern   August 10, 2026 — Rated 10 out of 10 by G.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always liked the ford automobiles


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