Customer Testimonials

Nice selection. Friendly staff!

Easy to use and friendly staff

Employees were very professional and courteous

All the service guys are great! They’ve been very helpful and easy to talk to! Once again I have to rave on Adam Capps! So far they’ve all gone above and beyond! Thanks guys!

Have always been a Ford customer and dealing with Adam Capps makes it basically stress free. My family has purchased 4 new vehicles from Adam and 9 total from Don Franklin since 1994.

I like that I'm getting Ford products that my F150 was designed for and the service is fast and friendly, I'll be doing my service with Don Franklin.

I have been for an oil change and overall checkup on the vehicle and had to have an O2 sensor replaced. The Don Franklin team was courteous(all of them) and they had my vehicle done in a timely manner.

Adam was helpful and friendly Andy. That counts

Everyone is always nice and helpful.

Everyone at the Ford dealership in Columbia is always very helpful. Lance and Dan and the crew will work and try to get the best deal that they possibly can do for everyone. And they will treat you just like family and treat you with respect at all times.

Fast and friendly

Always so nice and do their best to help me

Salesman was a nice guy, not pushy and helpful

Speed and ability

Everything

Friendly and professional

Got in out very quick the service writer was very good

Ross was amazing he helped answer all our questions and helps us choose what’s best for our family.

Cody was responsive, provided more than usual information and photos. Very knowledgeable and humble.

The experience felt like we've known each other for a long time. Enjoyed meeting the Don Franklin family.

Don Franklin service is always right on point. They go above and beyond their. service. Maker of fact we won’t even buy a car from anyone else, because we like our service there and don’t want someone else working on our vehicles.

Prompt smiling faces courtesy

The salesman was very very kind and considerate

Love my vehicle I purchased and service is always top notch!

Always very nice and punctual on getting me serviced at my appointment time. Don't take forever to get me finished.

Fast service

Friendly and helpful

Warranty

Everyone is very friendly and easy to work with. Always willing to answer all my questions.

I like the large network of dealership and selection. Excellent sales team and very helpful in helping buy a vehicle

Great service!